Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(519 Reviews)

95% Would Recommend
Latest Review about 12 hours ago

Reviews


MS
Mark S.
Roy, WA
Ford Taurus
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/02/2020 Category: Service
Mark said they didn't do what he told them, they took too many parts off, the staff was told not to go over $1,000, he was on a budget,. 3 days later it turned out to be a $5,000 bill, it's a 20 year old vehicle. The mechanic said he would see what he could do about it. He asked to do transmission first and indicated he was communicated the runaround. Had to get assistance to pay bill at the reduced cost of over $3,000.

MN
Marvin N.
Tacoma, WA
Cadillac SRX
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/04/2019
concerned expereince
On a Wednesday We were promised 4 day turn-around for a timing chain replacement by Michael. The car was returned to us as completed 10 days later! Considering Lakewood Transmission is closed on weekends / that is an 8 day turn around - 4 days more than promised. (that doesn't set well as a good repair experience)

Next we were told (again by Michael) all 4 timing chains were replaced. The car has a 3.6L GM engine and I have yet to find this model of engine with more than 3 timing chains. (The statement ab out 4 chains does not boost our confidence in the work done)

Next; the car was running without dash or instrument lighting once returned. We called and Michael told us to return the car for checking. On the way back to the garage the instrument panel started to work. We went in to the garage anyway, just in case -- and was told that is norm for the car model when the battery is disconnected. (why wasn't a battery memory module attached to the OBD outlet to prevent that and why didn't Michael tell us that when we called in? Kind of gives the impression your car was a classroom experience for the garage doesn't it)

Then on the way home (a 50+ mile drive) the car thumped, or bumped intermittently in a subtle way. We were concerned but as it (the thump or bump) ent away we calculated it might have been something ran over on the road. But the thump continued intermittent over the next couple days so we called the garage. Again, Micheal said bring it in. We did, and $800.00 dollars later the thump was taken care of. What was the cause? Number one cylinder was missing due to a bad coil. We have to ask, given that the timing change kit was installed and the car was in under the wrench for 9 days -- why the hell wasn't the cylinder firing checked before the recall?

Ummm, i'm still puzzled over that one.

The embarrassment to me; I recommended this outfit for the repair due to past experience.

IL
Ilian L.
Kent, WA
Honda Fit
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/26/2018 Category: Service
Ilian said they had an issue with parts she bought and wasn't given a warranty to return it. They said she couldn't get anything back for it and it was a part over 500 dollars. Eventually they did give her a refund. They didn't have a print out on what she had purchased.
Kirsty M., General Manager from Lakewood Transmission Inc. responded on 10/17/2018

Ilian, I would like to apologize for the misunderstanding with electrical parts.  We are not able to return electrical parts to our supplier for refund.  We did recognize that the parts you purchased was the incorrect one for your vehicle, after further inspection we were able to locate the correct part, and happily exchanged the part for you with no additional cost. 


RS
Rae S.
Tacoma, WA
Toyota Camry
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/18/2018
Overpriced
They are very friendly however they definitely are not a very great shop. They quoted me almost 900 to get my brakes done. They said I need new front calipers, pads, and rotor. Along with rear brakes needing service and a brake fluid system flush. Went to another shop and was told I did not need new front calipers just new pads and rotors and told the rear brakes could use a service but they weren't in dire need and was quoted $550. Ultimately I took it to a friend who said the same thing as the 2nd shop and was able to do everything for $250 including an oil change. Lakewood transmission was trying to add in extra things that were not necessary. I will never return to this place.

CR
Charles R.
Lakewood, WA
Ford Club Wagon
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/10/2017 Category: Service
Charles said this business gave him prices on parts that were twice the cost of what they normally are.

RW
Richard W.
Shelton, WA
Chevrolet Silverado
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/08/2016 Category: Service
Richard said this business did a good job and they were professional. He stated he went there for a diagnostic and they did not tell him what was wrong with his transmission. They only told him he needed a new one.