Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

320 Reviews

96% Would Recommend
Latest Review 2 days ago

Reviews


KJ
Keith J.
Tacoma, WA
Ford Escape
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/08/2018 Category: Service
Keith said he has used this business before, and always had good service. He took a new vehicle to this business to look over and do transmission service. He did not like way the way the invoice was written up. He was charged $9.80 plus tax for 1 transmission filter. It's a sealed transmission, so there should be no reason to change the transmission filter. Other than that, the business does very good work.
This review was collected via phone interview by Customer Research Inc.

MW
Marcus W.
Tacoma, WA
Nissan Pathfinder
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/02/2018 Category: Service
Marcus said he went in and gave the woman symptoms of his transmission problem and he was told it may be this or that. When someone physically looked at it the diagnosis changed from $1500 of work to $8000. So the inconsistency was a little disconcerting.
This review was collected via phone interview by Customer Research Inc.

MJ
Melissa J.
Puyallup, WA
Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/27/2017 Category: Service
Melissa said she was more than surprised at the cost of her service call. However, overall the customer service was good.
This review was collected via phone interview by Customer Research Inc.

DN
Don N.
Lacey, WA
Chevrolet Silverado 1500
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/17/2017 Category: Service
Don said the employees had a don't care kind of attitude. They got the job done but made some amateur and petty mistakes. He was not impressed. He would not recommend this business for the reasons stated.
This review was collected via phone interview by Customer Research Inc.

AB
Allan B.
Southworth, WA
Lincoln Continental
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/24/2017 Category: Service
Allan said this business told him two different prices. The price went up and down. They did not stick to one price.
This review was collected via phone interview by Customer Research Inc.

MB
Maria B.
Graham, WA
Dodge Stratus
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/17/2016 Category: Service
Spoke with Brian. He said that the vehicle was ready on time and nothing was done improperly.
This review was collected via phone interview by Customer Research Inc.

MU
Mike U.
Lakewood, WA
Chevrolet HHR
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/17/2016 Category: Service
Mike said the business gave him a list of parts replaced, but the issue of hard shifting is still there. He stated he wishes they would have been a little more concise on what was repaired.
This review was collected via phone interview by Customer Research Inc.

FB
Ferando B.
Lakewood, WA
Volkswagen Golf
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/07/2016 Category: Service
Ferando said this business was expensive and he's having to take his vehicle back to them due to an alignment issue that wasn't there before his visit.
This review was collected via phone interview by Customer Research Inc.

JH
Justin H.
Tacoma, WA
Chevrolet Impala
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/11/2016 Category: Service
Justin said the services from this business was good, but once he turned down the recommendation to have his transmission torn open the mechanic seemed like he was kind of upset. He told him that his vehicle is ready but the problem may not be fixed. However, he mention that his vehicle is driving just fine.
This review was collected via phone interview by Customer Research Inc.

TT
Tawnya T.
Bremerton, WA
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/07/2016 Category: Service
Tawnya said this business did not properly fix her vehicle's problem causing her to break down on the road. She has not received her vehicle back after returning to the business for more repairs.
This review was collected via phone interview by Customer Research Inc.

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