Thank you John for trusting us with your vehicle. We believe the best start to anything is honesty. Our goal is to build a trusting relationship with our customers.
Dear Mr. Evan M.
We are sorry you experienced difficulty with our service. You brought your Econoline Van to us because your transmission was not shifting as designed. We diagnosed it and determined your troubles were internal in the transmission. We removed it and rebuilt it, then re-installed and test drove your van. You called us days later and stated you had difficulties so you brought it back so we could diagnose and repair. We determined a new component failed and made the repairs at no charge under our warranty. Unfortunately we do not manufacture the components installed. With that said we did not ruin your transmission nor did the defective new component damage your transmission.
Please except my sincere apology for all the inconvience and down time to your business that this may have caused you.
Lakewood Transmission Inc.
Russ, thank you for your review. We appreciate you giving us the opportunity to help meet your needs.
Thank you for your review, I spoke with your father on researching what cable gear the previous owner installed. Also explained we could try additional cable gears to rectify. The internal gear that was bad is exact replacement. Let us know when you are able to drop it off.
Larry, thank you for the opportunity to help you with servicing your vehicle. Our goal to make it easy and affordable for all our customers. Please feel free to contact us and refer your family and friends with confidence.
Jim & Karen Margeson