Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

288 Reviews

96% Would Recommend
Latest Review 5 days ago

Reviews


SS
Scott S.
Maple Valley, WA
Audi S5
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2018 Category: Service
Scott said the business was better than other places he has been. There was an issue, however, during the service where he asked for both upper and lower arms to be done but only the upper ones were repaired. He thought he had settled on a price and repair request that the staff agreed with but because of miscommunication the repairs cost him an additional $700.
This review was collected via phone interview by Customer Research Inc.

CC
Carol C.
Seattle, WA
Jeep Compass
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Carol said she likes the service, but the employees forgot to put the oil change stamp for her next oil change in her windshield, other than that the service was good.
This review was collected via phone interview by Customer Research Inc.

PS
Paul S.
Washington
Honda Accord Coupe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2018 Category: Service
Paul said the service took over 1 hour, rather than the 40 minutes he expected. The good, honest staff did a great job.
This review was collected via phone interview by Customer Research Inc.

CB
Carl B.
Puyallup, WA
Buick Terraza
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2018 Category: Service
Carl said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

CP
Chuck P.
Lacey, WA
Chevrolet Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2018 Category: Service
Chuck said there was some miscommunication about incorrect personal information. He was otherwise happy with the service and thought it was good.
This review was collected via phone interview by Customer Research Inc.

NO
Nadia O.
Tacoma, WA
Pontiac Montana
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2018 Category: Service
Spoke with Pavi-Elle. She said the staff was really nice. She had to take her vehicle back. They told her the issue was not the transmission. She took her vehicle to another facility and they told her it was the transmission, so she had to bring it back to them to get the work finished.
This review was collected via phone interview by Customer Research Inc.

MJ
Mark J.
Lakewood, WA
Volkswagen Jetta Sedan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2017 Category: Service
Mark said he has been dealing with this business for over 10 years. He highly recommends them to his customers. They provide good service.
This review was collected via phone interview by Customer Research Inc.

BP
Bruce P.
Tacoma, WA
GMC Yukon XL
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2017 Category: Service
Bruce said the service at this business is great.
This review was collected via phone interview by Customer Research Inc.

JP
Jeffery P.
Graham, WA
Chevrolet TrailBlazer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2017 Category: Service
Jeffery said the business took a while to get things done.
This review was collected via phone interview by Customer Research Inc.

AS
Andera S.
Gig Harbor, WA
GMC Sierra 2500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2017 Category: Service
Spoke with John. He said this business took longer than he thought they would to diagnose his vehicle.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
University Place, WA
Ford Ranger
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2017
Very professional!
Very professional. Gave information and estimate before proceeding with any repairs so there are no surprises. If any additional issues, will call before doing anything. Staff very friendly.
Karen M. from Lakewood Transmission Inc.

Thank you John for trusting us with your vehicle. We believe the best start to anything is honesty. Our goal is to build a trusting relationship with our customers.


EM
Ely M.
Lakewood, WA
Toyota Highlander
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Ely said this was his first time at this business but he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

JD
Joe D.
Steilacoom, WA
Honda Odyssey
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2017 Category: Service
Joe said the business was fair and honest.
This review was collected via phone interview by Customer Research Inc.

MT
Michelle T.
Graham, WA
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2017 Category: Service
Michelle said the service was efficient and the employees always make sure the vehicle is in top notch shape before returning it.
This review was collected via phone interview by Customer Research Inc.

MT
Mark T.
Steilacoom, WA
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2017 Category: Service
Mark said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DM
Debbie M.
University Place, WA
Dodge Grand Caravan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2017 Category: Service
Debbie said this business did a decent job. They were overpriced but the towing charge was excellent.
This review was collected via phone interview by Customer Research Inc.

GC
Grant C.
WA
Geo Tracker
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2017 Category: Service
Grant said this business did a great job and they were very personable.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
Lakewood, WA
Ford Contour
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2017 Category: Service
David said this business was very prompt with the diagnosis. He appreciated their swiftness.
This review was collected via phone interview by Customer Research Inc.

PD
Pat D.
Eagle River, AK
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/26/2017 Category: Service
Pat said the staff was nice. He wanted a full flush but he was given a partial flush so he will be taking it back.
This review was collected via phone interview by Customer Research Inc.

AP
Angela P.
Puyallup, WA
Ford Edge
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2017 Category: Service
Angela said this business treated her very well and she was able to get in quickly.
This review was collected via phone interview by Customer Research Inc.