ReScore Reviews™ (4)
Called Ms. Butler, Found that parts were found outside of Lagrange. No Parts were available in LaGrange. we sent to Al to get parts a standard parts markup was used in pricing of 35%. I explained I have to make a profit on parts and labor charged in order to stay in business and pay my employees. We went above and beyond to get her vehicle back to same day. while changing a fair markup. we simply cannot buy a part and sell it for what we pay for it. our pricing is most always below the manfacturer suggusted retail price
We did apologize to Ms. Oneal. This was a new employee which had come to our company with experience. however we did accept responsibly of this mistake and the car was repaired and the shop of your choice. We are human beings which will make mistakes however we do try to correct our short comings and always do the right thing.
Customer came in for Oil Change, We Checked air filter condition found a wiring plug which was coming apart. we pointed this out to customer who replied we should repair it at no cost. We explained looked as if someone had been probimg wiring harness. we advised the customer we would be glad to repair however their would be a cost to perform this repair. I feel Mr Copeland was trying to mislead us and was wanting an hour of work performed for nothing. We did nothing other than point out a condition found during a routine inspection. This was a first time customer with no history of service with us
Thank You Mr Emerson;
Thank you for talking with me the other day and letting me know gas cap being loose was the cause of your problem. We always want to give the best service service possible
Ms Walton did not ask to have diagnostics performed on her vehicle. She wants her car repaired at no charge. We performed the work she requested which did not repair the vehicle. This is not our fault. I am sorry she feels I was rude but when you are yelling and I ask just what it is you are asking for and it is clear you do not want to pay anything I am sorry I can not stay in Business long unless I get paid a fair price for services provided