Lloyd's Glass

Lloyd's may be a good glass company, but I can't recommend them after my experience. There were scratches on the hood and dash of my new truck, but not bad enough for me to take time to have it repaired. Cosmetic defects in the windshield sealing and issues with communication were the nail in the coffin. Nice guys on the phone and very willing to make amends, but next time I'll try to find someone who does it right the first time.

After the body shop resealed my windshield and installed a new headliner I still had a leak and the new headliner was wet.
I took it back and they applied more sealant and used a dryer on the headliner.
The next morning I noticed that my new headliner was burned. I took it back to show the burn marks.
They agreed to replace the headliner. I said wanted to wait and be sure it won't leak. I was promised that it would not leak.
The next morning it was leaking.
When I went back they fixed the rust, replaced the headliner and the windshield.
Storms passed through all night. Car stayed dry.

My rep David was amazing! He called ahead to let me know he was on the way, which is awesome. He arrived with a smile on his face and was very friendly. He did a great job! Good work Lloyd's :)

I had them replace the windshield in my Yukon pick my truck back up today and let me say they do amazing work. Bruce and Wade where my technicians and I'm here to tell you there was no glass no nothing my vehicle was perfect when I picked it up. This is the first time in a long time I've had zero issues for the windshield replacement or debris left in my vehicle I want to say thank you guys y'all did an amazing job and you have my business from here on out.. the location I visited is in Pensacola Florida on Old Palafox y'all go see him for all your glass needs

Within 24 hours of calling , my windshield was fixed. David was very friendly and promtply got the job done. Extremely impressed with the company, and will use again if need be.

From the person I talked to on the phone, to the people who greeted me at the front desk, to the service techs, the staff was very friendly and welcoming. They made it known that they appreciated the business. The replacement was done with excellence and the dash was cleaned as well afterward.

The one star is just for the opportunity to put this review here. My fiancé used this company for a windshield replacement. They will not own up to their errors/mistakes and now she is having to drive her vehicle with a continuous, extremely loud, annoying noise resulting from a poor install. The windshield was positioned too low during installation and is not positioned correctly to the cowl. I can't have a phone conversation with her when she is driving because the noise is so loud. They refused to make this right. They treat her as if SHE has done something wrong. They keep telling her that they will look into this and never call her back. This is wrong on so many levels. They have falsified reports to the insurance company and Safelite. They are liars and extremely rude. I DO NOT RECOMMEND THIS COMPANY TO ANYONE.

I highly recommend this company! They came to my house May 1st & replaced my windshield, & Roy was the one to installed it. He was very professional & kind. He had it done & no time! Plus I got free steaks too! If you need a windshield I highly recommend this company!!! They ROCK!

Their customer service in impeccable! They stayed in contact with me until my new windshield came in. The morning it came in they were at my place of work by noon replacing my windshield. The installation tech Brian was very nice and polite. His service vehicle was clean and very organized which I feel is the reason why he had my windshield installed in a very timely manner! Thank you Brian and Lloyd's glass in Pensacola, Florida!! You guys are awesome!

Used Lloyd's Glass to replace the windshield within the last couple of years and when the windshield got hit by a rock this week I asked for Lloyd's again. Prompt, polite, and efficient service is what I got once again, another 5 star review.

I hope I convey how amazing Llyod's Glass is with customer service and installation of my windshield. I brought my vehicle in because water was leaking into the passenger floor board. Before jumping in & replacing the windshield they looked at every avenue of possibilities. They informed me along the way of what was taking place. It was detective work for sure. Thankfully it was raining & the leak promptly presented itself! My windshield was replaced & simple directions given on the care. Outstanding service! I would not hesitate to return & will sing your praises to everyone!

Due to my daily 20 minute drive, one way, from Pensacola to Milton, along with the never ending road construction on Hwy 10, last week I had to have my windshield replaced, for the 3rd time within 5 years...I contacted my insurance company again; however, the “other” glass company stated they couldn’t fix it until the following week...I then recalled a television commercial for Lloyds, googled their reviews, gave them a call, and they were able to fix it right away...Not only was the work completed “top notch,” but the “customer service” was “over the top”...including YoYo...I will, most definitely, be a lifetime customer...THANK YOU ALL...
Sincerely,
Maureen

Sent from my iPhone

Bruce and Olivier did an outstanding job.
Great customer service from the time I walked into the door until I left!
OBTW Get the box of steaks! :-) I had one earlier and it was delicious. :-)

Since October 10th, the day Panama City was devestated by Hurricane Michael our lives have been in turmoil. I had minor damage to my vehicle and my windshield was broken. I called Safelite and their first technician came out with the wrong windshield. The second technician came out and said there was damage to the seal and I would have to take it to a body shop. I found Lloyd’s online and called them. The office person (Taltha) talked me through the process and put me on the schedule. The technician, Brian Dunford, showed up around 5 pm after working in the area all day and fixed the issue with the seal and replaced the windshield with no problems! I just want to thank your company and especially Brian for giving us a sense of normalcy in a chaotic situation! I know a windshield isn’t that big of a deal normally but when you’re surrounded by so much pain and suffering in our area it means a lot! I will always use Lloyd’s Glass in the future! If you have an Employee of the Year, my vote is for Brian! Thanks Brian!

Excellent service done by David in replacing my windshield. He came to my work and was able to handle everything there and allow me to not take off additional time from work. Would definitely recommended this company if anyone is searching! If you don't see a location near you still call, THEY WILL DRIVE TO YOU! Fantastic company!

I had a fallen rearview mirror, did not break, it was just hanging. I purchased some glue to reset my mirror. Mentioned It to my son, and he advised me to take it to a Glass or Windshield company who will do it FREE because they want your business. I went to Lloyd's Glass as I remember using them years ago to replace my windshield. Well most views are correct, the staff is very polite and helpful. Will tell you were to go if you need other work done that they cannot do. Well, I had to pay $10.00 for the service, which wasn't bad at all. But their ad said a nominal $5.00 charge for the rearview mirror job, and if you have used them before, the service is FREE. No questions of any previous services were asked. I was expecting No Charge or a $5.00 fee; so I was shocked when Greg said the cost is $10.00 and I did not think to mention the advertisement that I read on line. Maybe the ad is for bigger jobs than what I had. Most of the time a company will ask, "Have We Served You before? Maybe the online advertisement needs to be revised. Well, it's no big deal. The advertisement was my main concern, the service was good.

Great service. With the first phone call I was given an appointment the next day. David went above and beyond with great customer service.

Oliver is the Gentleman that I opened my door too, he was very pleasant and funny, gave him my keys and in know time at all he was done with the job. I’m very pleased with this Company and they stand behind there work and word. Thanks So Much!!! JRT and Oliver you both are awesome people!!

Brian was very nice and had a wonderful attitude!! So, cool that y’all come to the customers!! Thank U !! And also , Thanks for the Steaks 🤙

From the moment Greg took my call to the moment Oliver finished installing my Jeep's new windshield, the service I received was extraordinarily superb. Everybody was friendly, professional, and inclusive. By inclusive I mean that each person took the time to explain to me what was being done--so that I was included-- not merely a "customer." I got same-day service AND a box of tasty steaks (as a thank-you from Lloyd's for choosing them). How nice is that? Right? Anyway, I highly recommend Lloyd's Glass to you.