Reviews
RD
Russell D.
Pensacola, FL
ReScore Review™
Hire techs who care about client property
Lloyd's may be a good glass company, but I can't recommend them after my experience. There were scratches on the hood and dash of my new truck, but not bad enough for me to take time to have it repaired. Cosmetic defects in the windshield sealing and issues with communication were the nail in the coffin. Nice guys on the phone and very willing to make amends, but next time I'll try to find someone who does it right the first time.
Original Review
Would not recommend
There are three issues which would not lead me to recommend this glass service. First, the technician did not call before he arrived on site. I thought I had left my truck unlocked when I left for lunch, but I had to abandon my meal when the technician called saying he was at my truck and it was locked. Second, the quality of work was not ideal. A portion of the top interface of the windshield does not seem glued properly and I am carefully watching it to see if it leaks. Third, and most of all, there was a 3/4 inch scratch to the dashboard of my four-month old truck.
Ian L. from Lloyd's Glass responded on 10/28/2013
Mr. Durham,
After our conversation I was happy to learn that the windshield is not leaking and that you are not as concerned with the experience as you initially indicated here. My offer to address and correct any and all issues stands, should you decide that you are in fact dissatisfied. We appreciate your business and hope that you will consider us in the future.
Respectfully,
Ian Lintner
Ian L. from Lloyd's Glass responded on 11/18/2013
Mr. Durham,
We strive for perfection on every job, and hire the best Technicians in the industry in an effort to achieve this goal, admittedly there are few occasions that we do fall short of perfection. If and when allowed, you will find that our customer service skills in handling and remedying any situation that does not meet our customer's expectations will never fall short. My offer stands to correct and and all issues with your vehicle, if given the opportunity. I truly hope that you will allow us to make corrections and remedy the situation, earning your recommendation and future business.
Respectfully,
Ian Lintner
RC
Royce C.
Freeport, FL
ReScore Review™
I spoke too soon!
After the body shop resealed my windshield and installed a new headliner I still had a leak and the new headliner was wet.
I took it back and they applied more sealant and used a dryer on the headliner.
The next morning I noticed that my new headliner was burned. I took it back to show the burn marks.
They agreed to replace the headliner. I said wanted to wait and be sure it won't leak. I was promised that it would not leak.
The next morning it was leaking.
When I went back they fixed the rust, replaced the headliner and the windshield.
Storms passed through all night. Car stayed dry.
I took it back and they applied more sealant and used a dryer on the headliner.
The next morning I noticed that my new headliner was burned. I took it back to show the burn marks.
They agreed to replace the headliner. I said wanted to wait and be sure it won't leak. I was promised that it would not leak.
The next morning it was leaking.
When I went back they fixed the rust, replaced the headliner and the windshield.
Storms passed through all night. Car stayed dry.
Recommended
Original Review
Windshield
My windshield was not installed properly.
The leak caused my headliner to fall.
I had to spend another $300 to have my windshield sealed and my headliner replaced.
The leak caused my headliner to fall.
I had to spend another $300 to have my windshield sealed and my headliner replaced.
Ian L. from Lloyd's Glass responded on 02/21/2012
Mr. Cly,
I am sorry that you had difficulty with the body shop's work and improper diagnosis of our windshield installation. I hope that you are able to get everything fully resolved with them.
Thank you!
JS
Johnny S.
Youngstown, FL
Awesome people and workmanship
Wish i could give 100 stars these people are great. Wont ever use anyone else. Great job thank you so very much!
Recommended
LC
Letecia C.
Florida
Verified Customer
I cannot remember the customer service rep that helped me but she was FANTASTIC!!
Recommended
LB
Lester B.
Florida
Verified Customer
The Technician was very Professional, and very Knowledgeble.
Recommended
DB
Debbie B.
Miramar Beach, FL
Very professional and thorough. Above and Beyond Service
Brian came to my house to replace a windshield and he was excellent. I live in Sandestin Resort and we have lots of pine trees which drop lots of pine needles on my car. Brian opened the hood and blew the pine needles off which I did not expect. He took his time and did a great job. He even put the stickers from my old windshield onto the new one. Very satisfied customer, will recommend!! The representative that scheduled the replacement was also very nice and helpful.
Recommended
LS
Lindsey S.
Florida
Verified Customer
:) awesome service, very professional!
Recommended
MS
Michael S.
Florida
Verified Customer
Great work.
Recommended
DT
Doug T.
Florida
Verified Customer
One of the best customer service experiences I've ever had. Prompt and professional service from all employees throughout process.
Recommended
TB
Tim B.
Florida
Verified Customer
Really good steaks
Recommended
CG
Chester G.
Florida
Verified Customer
excellent people to deal with. highly recommend
Recommended
PS
Patrick S.
Florida
Verified Customer
Please someone contact me Patrick Strong 8505855890 cell
MR
Mike R.
Florida
Verified Customer
The work was done as promised and the quality was satisfactory. The customer service was average at best. Associates were distant and seemed more interested in speaking with one another than with speaking or assisting me. I went local, but will never use Lloyds again. Ever. They charge one price if you are paying cash and charge three times if you use insurance. I was given a quote of just over $300, but my insurance company was billed over $1200. When I called Lloyds, they confirmed this. They and my insurance company confirmed this is common practice so the claim ends up in mediation. This may work for Lloyds, but in the long run it drives up insurance costs and hurts consumers.
JW
John W.
Florida
Verified Customer
I know repairing the small chip would not make it "disappear", but the size of the remaining flaw in the windshield glass is unacceptable. I even stopped by your facility on Old Palafox to express my displeasure, but the representative said nothing could be done. Very disappointing.
FK
Francisco K.
Florida
Verified Customer
The office staff were very friendly, accommodating, and professional. The tech seemed to really took care of my vehicle and was very careful and meticulous in installing my windshields.
Recommended
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