ReScore Reviews™ (2)
I am sorry that you are disappointed with our service, but as I explained on the telephone, there is a factory recall on your dashboard, covering all vehicles from 2008 to 2012, and Mazda has assumed responsibility for any repairs neccessary to correct what you are experiencing. Unfortunately, since this is such a widespread issue, the parts are not available at this time in order to make repairs to your vehicle.
At the time of service, it was noted that your vehicle exhibited the issue described in the recall, therefore we did not clean or make any attempts to wipe down your dashboard, nor do we use any chemicals to treat your windshield or surrounding area.
When you explained to me on the phone, that you had cleaned the "wet" area with mean green degreaser, and the finish of your dash came off with the cleaner, I was not surprised. The combination of an aggressive degreaser, and the "melting dash" problem acknowledged by Mazda would undoubtably cause the affected area to lose it's texture.
At Lloyd's Glass we stand behind our work, and make mistakes from time to time that need to be addressed, this is not a circumstance under which we made an error, or caused damange. This is a well documented issue, that can only be addressed directly by factory recall.
I regret that we are unable to satisfy your request for repair and hope that you will reconsider your position given the fact that Mazda has acknowledged and accepted responsibility for the issue that you're experiencing.
I thought we had covered everything in our last conversation, but I will call you, again to make sure that I've covered everything with you, and apologize if you have tried to reach me since our last contact.
Yipes! I just reviewed this with my staff and would LOVE the opportunity to clear up this confusion. Please call asap.
Three days later my mirror fell down while driving.
I took it back and they applied more sealant and used a dryer on the headliner.
The next morning I noticed that my new headliner was burned. I took it back to show the burn marks.
They agreed to replace the headliner. I said wanted to wait and be sure it won't leak. I was promised that it would not leak.
The next morning it was leaking.
When I went back they fixed the rust, replaced the headliner and the windshield.
Storms passed through all night. Car stayed dry.
The leak caused my headliner to fall.
I had to spend another $300 to have my windshield sealed and my headliner replaced.
Thanks for the comments Marina. As you know we are just waiting for you to give us access to the car next time you are in town. All will be made right.
Robert - So sorry that you viewed Dan's attempt to explain that 5 seperate chips on a windshield are to many to repair. With that amount of damage, replacement is cheaper and the insurance companies give us a rough time if we try to file a claim for that many chips. I believe we got to a good place with you by the end of the interaction.
SO SORRY Mr. Wayman. Roy is a GREAT tech but he sure didn't follow our "Golden Rule" on your car. Inspect closely BEFORE you start the job and realize that we will own anything that we don't point out. I know we took care of everything for you the very next day and I hope you will give us another chance in the future. Pleased to know that you were impressed with our Shannon (our CSR).
We sincerely apologize for the delay in servicing your vehicle.
Under most circumstances chip repairs only take 20-30 minutes. Regrettably, the day that you visited the shop we were tremendously busy and that required one of our technicians to work on both your vehicle, as well as another customer's vehicle at the same time to try to minimize the delay for both parties.
The process itself did not take any longer, our technician just wasn't focused on your job exclusively.
Once again, I am very sorry for the delay, and we intend to adjust our time estimates to cover any variables that may occur.
Thank you for your business!
After our conversation I was happy to learn that the windshield is not leaking and that you are not as concerned with the experience as you initially indicated here. My offer to address and correct any and all issues stands, should you decide that you are in fact dissatisfied. We appreciate your business and hope that you will consider us in the future.
We strive for perfection on every job, and hire the best Technicians in the industry in an effort to achieve this goal, admittedly there are few occasions that we do fall short of perfection. If and when allowed, you will find that our customer service skills in handling and remedying any situation that does not meet our customer's expectations will never fall short. My offer stands to correct and and all issues with your vehicle, if given the opportunity. I truly hope that you will allow us to make corrections and remedy the situation, earning your recommendation and future business.