The one star is just for the opportunity to put this review here. My fiancé used this company for a windshield replacement. They will not own up to their errors/mistakes and now she is having to drive her vehicle with a continuous, extremely loud, annoying noise resulting from a poor install. The windshield was positioned too low during installation and is not positioned correctly to the cowl. I can't have a phone conversation with her when she is driving because the noise is so loud. They refused to make this right. They treat her as if SHE has done something wrong. They keep telling her that they will look into this and never call her back. This is wrong on so many levels. They have falsified reports to the insurance company and Safelite. They are liars and extremely rude. I DO NOT RECOMMEND THIS COMPANY TO ANYONE.

Brianne P.

Florida

Verified Customer

10/31/2017

I had to go back three times before my windshield replacement was completed. The first installation broke clips so I was required to come back for the install of those. I was told this would only take 15 minutes but I was there for an hour and a half. Then, a week later, rain came and I discovered my windshield was installed incorrectly because the interior of my car was covered in water. The roof meeting the windshield was so soaked it was dripping down on my dashboard. It took another few hours to complete this. The part that was most sad was that I watched multiple customers come and go before mine was completed, each given a box of steaks for their use of this business. Three visits for me but did not get steaks.

Ethan G.

Pensacola, FL

08/25/2016

Very disappointed

I chose Lloyds because they were a small business and I wanted to give my business to them. I was getting a windshield replaced in my wifes car which we were about to sell. I brought it in at 3:00 and I left at 3:50 with a new windshield. On my way home, I noticed something that looked wet on the passenger side of my dash. When I got home, I tried to wipe it off only to find that the texture of the dash rubbed off where the liquid was. I am 100% positive that there was nothing on my dash prior to letting them replace my windshield. I spoke with the technician who did the work, Oliver, and he only denied that there was any chemicals used and tried to blame it on a Mazda "sticky dash" recall. This recall is real, but my dash was unaffected when I got there but magically "sticky" in some very localized areas when there work was finished. Also, I googled pictures of affected Mazda "sticky dashes" and they looked nothing like what happened to my dash. Somewhere in the process they got a chemical on my dash. I spoke with the manager, Ian, and he also passively denied responsibility. The only solution he offered was for me to take it to Mazda and have them fix it under their recall to avoid Lloyds having to pay to have their mistake fixed. Long story short, I understand mistakes happen, but two people at this location wouldn't take accountability for a mistake that I know happened in their shop and make it right. I also called and left multiple messages on multiple days for the manager, Ian, to call me again. He has yet to return my call again.

Ian L. from Lloyd's Glass responded on 08/29/2016

Mr. Golson,

I am sorry that you are disappointed with our service, but as I explained on the telephone, there is a factory recall on your dashboard, covering all vehicles from 2008 to 2012, and Mazda has assumed responsibility for any repairs neccessary to correct what you are experiencing. Unfortunately, since this is such a widespread issue, the parts are not available at this time in order to make repairs to your vehicle.

At the time of service, it was noted that your vehicle exhibited the issue described in the recall, therefore we did not clean or make any attempts to wipe down your dashboard, nor do we use any chemicals to treat your windshield or surrounding area.

When you explained to me on the phone, that you had cleaned the "wet" area with mean green degreaser, and the finish of your dash came off with the cleaner, I was not surprised. The combination of an aggressive degreaser, and the "melting dash" problem acknowledged by Mazda would undoubtably cause the affected area to lose it's texture.

At Lloyd's Glass we stand behind our work, and make mistakes from time to time that need to be addressed, this is not a circumstance under which we made an error, or caused damange. This is a well documented issue, that can only be addressed directly by factory recall.

I regret that we are unable to satisfy your request for repair and hope that you will reconsider your position given the fact that Mazda has acknowledged and accepted responsibility for the issue that you're experiencing.

I thought we had covered everything in our last conversation, but I will call you, again to make sure that I've covered everything with you, and apologize if you have tried to reach me since our last contact.

Thanks,

Ian

Stephen M.

Florida

Verified Customer

05/28/2015

Poor quality and workmanship work, looks like amateurs, very disappointed.

Barry L. from Lloyd's Glass responded on 06/09/2015

Yipes! I just reviewed this with my staff and would LOVE the opportunity to clear up this confusion. Please call asap.

Marina K.

Florida

Verified Customer

05/26/2015

I'm very unhappy with the work that was performed, the fabric where the glass was replaced is now pealing, I have a 2013 Mercedes, and fabric near the windshield is ruined

Barry L. from Lloyd's Glass responded on 06/09/2015

Thanks for the comments Marina. As you know we are just waiting for you to give us access to the car next time you are in town. All will be made right.

Lynnette A.

Florida

Verified Customer

03/10/2015

The technician who did the work on my car was very professional. He gave me a time limit on when my vehicle would been done and he did it. Thank you for your professionalism.

Barry L. from Lloyd's Glass responded on 03/16/2015

You certainly are welcome!

James R.

Florida

Verified Customer

10/21/2014

The representative at the front desk was not friendly and did not genuinely care about my problem. He was totally focused on the business, not solving a problem. However, the glass technician was great. He cared and explained the work step-by-step that was involved. Very good.

Barry L. from Lloyd's Glass responded on 11/12/2014

Robert - So sorry that you viewed Dan's attempt to explain that 5 seperate chips on a windshield are to many to repair. With that amount of damage, replacement is cheaper and the insurance companies give us a rough time if we try to file a claim for that many chips. I believe we got to a good place with you by the end of the interaction.

Matthew W.

Florida

Verified Customer

04/03/2014

The first windshield was damaged. It had a nick on the top driver's corner. This should have been identified during installation. (Looked like damage from shipping). Additionally, the plastic mirror guard clip was broken. The technician played it off as a "pre-existing" condition and made the statement of "yeah, I meant to say something about that." Both door jams were filthy from the technician's black sole shoes. NOTE: The customer service rep was very friendly and helpful.

Barry L. from Lloyd's Glass responded on 05/09/2014

SO SORRY Mr. Wayman. Roy is a GREAT tech but he sure didn't follow our "Golden Rule" on your car. Inspect closely BEFORE you start the job and realize that we will own anything that we don't point out. I know we took care of everything for you the very next day and I hope you will give us another chance in the future. Pleased to know that you were impressed with our Shannon (our CSR).

Thomas F.

Illinois

Verified Customer

03/05/2014

I tried to get an appointment for a repair. Was told to 'just come in' and the job would be done in about 20 minutes. Over an hour later, myself and the three people with me were still waiting. I was told they had just gotten very busy. My van was in the shop over 40 minutes. When you are busy, why does it take longer to do a job? I am from out of town so I have little chance to defend myself.

Barry L. from Lloyd's Glass responded on 03/06/2014

Mr. Thomas,

We sincerely apologize for the delay in servicing your vehicle.

Under most circumstances chip repairs only take 20-30 minutes. Regrettably, the day that you visited the shop we were tremendously busy and that required one of our technicians to work on both your vehicle, as well as another customer's vehicle at the same time to try to minimize the delay for both parties.

The process itself did not take any longer, our technician just wasn't focused on your job exclusively.

Once again, I am very sorry for the delay, and we intend to adjust our time estimates to cover any variables that may occur.

Thank you for your business!

Winston B.

Milton, FL

11/21/2013

Quick responce for repair

From past experience is why I used Lloyd's Glass again. When the need arises, guess who I will call. I would have liked the steaks brought with him as he came out to save me a trip into Pensacola. (might consider a Yeti cooler to keep them frozen) hint, hint

Russell D.

Pensacola, FL

ReScore Review™

10/13/2013

Hire techs who care about client property

Lloyd's may be a good glass company, but I can't recommend them after my experience. There were scratches on the hood and dash of my new truck, but not bad enough for me to take time to have it repaired. Cosmetic defects in the windshield sealing and issues with communication were the nail in the coffin. Nice guys on the phone and very willing to make amends, but next time I'll try to find someone who does it right the first time.

Original Review

10/13/2013

Would not recommend

There are three issues which would not lead me to recommend this glass service. First, the technician did not call before he arrived on site. I thought I had left my truck unlocked when I left for lunch, but I had to abandon my meal when the technician called saying he was at my truck and it was locked. Second, the quality of work was not ideal. A portion of the top interface of the windshield does not seem glued properly and I am carefully watching it to see if it leaks. Third, and most of all, there was a 3/4 inch scratch to the dashboard of my four-month old truck.

Ian L. from Lloyd's Glass responded on 10/28/2013

Mr. Durham,

After our conversation I was happy to learn that the windshield is not leaking and that you are not as concerned with the experience as you initially indicated here. My offer to address and correct any and all issues stands, should you decide that you are in fact dissatisfied. We appreciate your business and hope that you will consider us in the future.

Respectfully,

Ian Lintner

Ian L. from Lloyd's Glass responded on 11/18/2013

Mr. Durham,

We strive for perfection on every job, and hire the best Technicians in the industry in an effort to achieve this goal, admittedly there are few occasions that we do fall short of perfection. If and when allowed, you will find that our customer service skills in handling and remedying any situation that does not meet our customer's expectations will never fall short. My offer stands to correct and and all issues with your vehicle, if given the opportunity. I truly hope that you will allow us to make corrections and remedy the situation, earning your recommendation and future business.

Respectfully,

Ian Lintner

Russell D.

Georgia

Verified Customer

10/13/2013

There are three issues which would not lead me to recommend this glass service. First, the technician did not call before he arrived on site. I thought I had left my truck unlocked when I left for lunch, but I had to abandon my meal when the technician called saying he was at my truck and it was locked. Second, the quality of work was not ideal. A portion of the top interface of the windshield does not seem glued properly and I am carefully watching it to see if it leaks. Third, and most of all, there was a half-inch long scratch to the dashboard of my four-month old truck.

Ian L. from Lloyd's Glass responded on 10/28/2013

Ralph K.

Florida

Verified Customer

08/06/2013

The "patching" of a small nick in my windshield was not done to my satisfaction. As I was leaving the parking lot I could easily see where the "patch" was placed. So I went back and the technician worked more on it. I left again (while in the shade) thinking it was OK. However, in the sunshine I can still see the "patch". Since it is not in my direct line of vision, and your shop is quite inconvenient I decided to just let it go. I have had this procedure done several times on my windshields in years past and I have never been able to see the place where the "patch" was placed. I went to you because you are a sponsor of the Wahoos, but am sorry I didn't go back to the last place I used for this service.

Ian L. from Lloyd's Glass responded on 08/23/2013

I am very sorry that you are unhappy with the chip repair that we performed on your vehicle.

Each chip that occurs is different, and some are more visible than others when the repair is complete.

The primary purpose of a chip repair is to restore the windshield's structural integrity, keeping the chip from turning into a crack. Secondarily the repair improves the appearance of the chip cosmetically.

All of our repairs come with our lifetime satisfaction guarantee, we also offer a mobile service to make service more convenient for you.

If there is any way that I can be of further help please don't hesitate to contact us, we strive for complete satisfaction with each and every job.

Ben L.

07/19/2013

Had to Cancel, Couldn't Meet Time Commitment

On Wednesday, I scheduled an appointment through my insurance company for Friday morning. I received a call from Dan who was very helpful and courteous in confirming vehicle information and installation time. I told him that the vehicle would be available while I was at work from 7am to 4pm. By 2:45pm on Friday I had not heard from the home office or the tech so I called to find out if the appointment was still on. Dan had the tech call me and he stated he would not be able to get to me for 30-45 minutes, and that the install would take 45 mins to an hour, which would be after I had to leave work to get my kids. I had intentionally scheduled the appointment for a time when my wife was out of town so that I could have her car available for the install, but had to cancel it due to not being able to come within the time window I was told would be acceptable. Both Dan and the tech were very polite, but I still have a broken windshield.

Ian L. from Lloyd's Glass responded on 08/23/2013

Mr. Lane

I am very sorry that we were unable to meet the time requirements that you had scheduled with us. It was our mistake, as we had you scheduled to be completed by the end of the business day.

We hope that you will allow us to complete the work at a convenient time for you in the future.

Thanks

William D.

Verified Customer

02/14/2013

The customer service via phone was wonderful. The problem arose when Lloyd's rep came to our home and replaced the windshield. When he left, I noticed that on one side of the roof, a 1' inserted strip wasn't quite seated in correctly at the windshield trim edge, but because it was at the onset of the holidays, I quickly forgot...until I noticed a few days later, after I had ran several errands that the strip was now missing totally. In the meantime, I had to use the windshield wipers during a good rain and realized that my wipers were making a horrible scrunching sound---they had been so silent before, I never even thought about wiper noise. I called Lloyds and reported the two problems, which the young lady very graciously received. She again sent the tech out to replace this time the missing strip---which was replaced successfully. I was not there and did not see if any adjustment on the wipers was attempted, however it appeared that nothing was done. I thought nothing of trying the wipers until the next road trip to MS in a rain storm---they were unbearably loud. It seemed obvious that nothing had been done to correct the adjustment. I again called Lloyds', requesting a different Tech this time but was told that there was only the one. I was supposed to report a claim to State Farm. I explained to State Farm that this was unacceptable and had never had a car in all of my 60 years that has been a racket like this, not even close. I received a letter from State Farm a few days ago and I am going to call them and see what they will do from here. I just want my wipers to be normal. They are not since Lloyds' has been out, even when they came out the second time---to repair the problem. No, I am not satisfied with the service from Lloyds'. The phone receptionist was very personable---she needs a raise if she has to deal with these kinds of issues often. :)

Ian L. from Lloyd's Glass responded on 02/19/2013

Mr. Duty, I am glad that you were able to identify the problem as the old wipers, and apologize for the weather strip that came off. Thanks again for your business!

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Lloyd's Glass

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