Reviews
AH
Aaron H.
Denver, PA
Toyota Sienna
Verified Customer
Aaron said the service was done well.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 02/13/2019
Thank you Aaron, I am sorry we could not get you in sooner, we try our best! We are blessed to be so busy on one hand but hard to get everyone in on the other. Hope to see you soon! Have a great week
Cathy KulpSec.-Treas
717-445-4548
AB
Alan B.
Narvon, PA
Honda Accord Coupe
Verified Customer
Dependable and very capable mechanical service. Pleasant and cooperative environment.
I have been a longtime customer of M&M. My “likes” far outweigh my single “dislike”. Mechanical workmanship has always been of the highest caliber. I have never had reason to question their honesty or integrity. They are extremely attentive and cooperative. The customer environment is pleasant, respectful and very courteous. Owners Mike and Cathy are “first class”
in all aspects.
However, despite the aforementioned praise, “pricing” can often be a significant deterrent. In particular, preventive maintainance services. Financially, I cannot always justify allowing their service attributes to override substantial cost savings elsewhere. This is the hard fact of retirement and operating within a fixed income budget. Otherwise, I would be totally on board with M&M.
Al B.
in all aspects.
However, despite the aforementioned praise, “pricing” can often be a significant deterrent. In particular, preventive maintainance services. Financially, I cannot always justify allowing their service attributes to override substantial cost savings elsewhere. This is the hard fact of retirement and operating within a fixed income budget. Otherwise, I would be totally on board with M&M.
Al B.
Recommended
Michael & Cathy K. from M & M General Repair, Inc responded on 12/27/2018
Thank you Alan for you recommendations and I am sorry I did not have more time to chat with you that day, I was very busy. Yes sometimes are prices are not the cheapest and that is because we always use good quality parts and top of the line Castrol fluids. It is tough for us to keep up with all the expense of new technology. We do try our best and we do understand. Wishing you and your family a blessed new year.
Cathy KulpSec.-Treas
717-445-4548
Verified Customer
Narvon, PA
Chevrolet TrailBlazer
Verified Customer
Courteous service
I came in for emissions and inspection. They did the emissions first. Then told me I needed $2000 worth of repairs in order to pass inspection.
I wish they had told me that first so that I didnt waste money on emissions for a car I decided to junk.
I wish they had told me that first so that I didnt waste money on emissions for a car I decided to junk.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/29/2018
I am very sorry, however the emission test is supposed to be done first according to the law, however you could always ask us to check it out before the emission test if you have a feeling it will not pass, but we would still have to charge for the time we spend checking it out
DG
Dorcas G.
Mohnton, PA
Chevrolet Sonic
Verified Customer
Dorcas stated she was satisfied with the service
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 11/15/2018
Thank you Dorcas
CH
Caia H.
East Earl, PA
Toyota Corolla
Verified Customer
Caia said she was satisfied with the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/24/2018
Thank you Caia
SR
Steve R.
Bowmansville, PA
Verified Customer
Steve said he would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 07/19/2018
Thank you Steve for recommending our business
JR
Jarren R.
Narvon, PA
Ford Escape
Verified Customer
Jarren said he thought the business had high prices, but the service was good. They did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
JY
Jeff Y.
Mohnton, PA
Ford F-150
Verified Customer
Jeff said the business was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 12/11/2017
Thank you Jeff! We want to wish you and your family a Merry Christmas and Happy New Year
MK
Matthew K.
Denver, PA
Ford Flex
Verified Customer
Spoke with Matthew's ex-wife. She said this business has great, dependable people. The prices are a little high.
Recommended
This review was collected via phone interview by Customer Research Inc.
IP
Ivan P.
Pennsylvania
Subaru Impreza
Verified Customer
Ivan said this business knew what they were talking about. They got the custom part he needed, but the price seemed a little high.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 06/05/2017
Thank you for the recommendation, we may be alittle higher than some shops but we always strive to do a quality job with highly qualified personel.
JH
James H.
Mohnton, PA
Toyota RAV4
Verified Customer
cant get any better
the people are very friendly and ready to answer all of your questions
Recommended
Michael & Cathy K. from M & M General Repair, Inc responded on 04/25/2017
Thanks Jim, we try our best.
CW
Chris W.
Ephrata, PA
Verified Customer
Chris said he had no problems with the good service provided by this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 04/20/2017
Thank you Chris, we will be looking for some bar-b-que from that trailer in the future
CY
Chris Y.
Mohnton, PA
GMC Sierra
Verified Customer
Chris said the work was good. They were efficient and fast but it was more expensive that he expected. He would still like to look at the work a little more closely. One of his friends would recommend them as well.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 03/28/2017
Yes we are not the cheapest shop in town, however keeping our technicians up to date on all new and upcoming vehicles is also very expensive. We do try to quote every job before we do it. However sometimes jobs do get a bit more involved. Hopefully you will give us another try.
MH
Mervin H.
Mohnton, PA
Chevrolet Chevy Express
Verified Customer
Mervin said he had to pay for the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
HF
Hunter F.
Lancaster, PA
Verified Customer
Hunter said he is happy with the service and the business was polite.
Recommended
This review was collected via phone interview by Customer Research Inc.
JS
Joel S.
Denver, PA
BMW 323i
Verified Customer
Friendly, reliable
M&M has been reliable in their service and prompt in addressing our needs with several family-owned vehicles. Their manner is friendly and professional. No run-arounds and no double talk.
Recommended
CD
Chezaire D.
Ephrata, PA
Honda Accord
Verified Customer
Chezaire said they are good and a friend referred him.
Recommended
This review was collected via phone interview by Customer Research Inc.
MH
Mervin H.
Mohnton, PA
Chevrolet Chevy Express
Verified Customer
Mervin said he had to pay them for the service but he would recommend them for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
JA
John A.
Narvon, PA
Chevrolet Impala
Verified Customer
John
Quick appointment, friendly staff, on-time completion.
Recommended
JB
Josh B.
East Earl, PA
Chevrolet Silverado
Verified Customer
Josh said this business is pretty positive.
Recommended
This review was collected via phone interview by Customer Research Inc.
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