M & M General Repair, Inc

Thank you Jim, we were happy to help you out! We look forward to working with you in the future. Hope you have a safe and happy Spring!

Yes Delwin our oil changes are  a bit higher than some however that is due to the fact that we use top quality parts and oils.  It is the best thing you can do to maintain the longevity of your engine. We use top quality castrol synthetic blend oil, wix oil filters, check all your fluids and grease all the front end parts. alot of places use the cheapest parts and fluids they can get.

We are sorry you feel this way, However you purchased these aftermarket ghost lights and told us you wanted them recessed in lower front door panels wired into the dome light circuit and never even asked for a price so we did feel you knew what it may require. We had to remove both front door inside panels, mark and drill holes for the light assemblies, install lights, clock the positions, remove both wiring harness boots between door and a-pillar, run wires from doors to underneath the dash at lower fuse box, pull wiring diagrams and find power to dome lights, wire into that circuit , test operation and reassemble everything it was a very time comsumming job the we figured you had an idea how hard it was and you never asked for a price. We are sorry you feel that way but we only did the job the way you asked for it to be done.

Frank, we are sorry you feel that way, but we charged you $76.46 which was for a passing emission test, washer fluid and a failed state inspection (which is the law when you decline repairs) and tax. We also quoted you a rear brake job for $358.63 which included, machine rotors, install rear brakes, flushing master cylinder, brake parts, fluids & supplies and tax. We always like to do a thorough job mainly for your safety and because we do stand behind our quality jobs, we try to include everything in our estimates to make sure we are covered. But if you are a regular customer you would also know that if we do not use all that we do not charge for it.  Many of our finished bills are less than we quote.  Also We do by law have a right to recharge for state inspection if we have to take the brakes apart to verify the repairs are done correctlyand I quess you did not like that either.  I sure hope you can find a local garage that better suits your needs. Wishing you a safe and happy holiday season.

I am very sorry, however the emission test is supposed to be done first according to the law, however you could always ask us to check it out before the emission test if you have a feeling it will not pass, but we would still have to charge for the time we spend checking it out

Sorry you feel that way.  I tried to explain to you that the emission failed because someone cleared the codes and that it would have to be driven in hopes that the monitors would run.  Also I told you we had to add 3 quarts of transmission fluid because there was none on the dipstick.  At that point you started yelling at me all kinds of accusations that we over filled it and because of your rudeness I said you would have to pay me in cash.  You failed to mention that you wanted transmission checked because it did not shift right well it certainly would not if it was out of fluid. So we started there, My tech was test driving it after he filled it when you sent you wife to pick it up.  When he pulled back in the shop we realized why it was out of fluid because it was running out on the floor.  You also said you just spent alot of money on this transmission. Why did you not take it back to where it was worked on if you were not satisfied or did you burn that bridge too before they to take care of the problem.  I am sorry you feel that way we have alot of wonderful customers but we are not accustomed to customers screaming at us on the phone with out even letting us tell you what is going on.  There are many shops in this area I hope you can find one that works for you!

I am sorry to hear that you felt we were too expensive. We do our very best and have the latest tools, equipment and training, however that may make us a bit more expensive but we try to make it worth your while to come back

Thank you Sam for the great recommendation and we look forward to seeing you in the future

We are very sorry you feel that why! However if cheap quality is what you are looking for, you are correct. We pride ourselves in having the best techs and equipment to keep up with the new technologies of today, and yes that cost alittle bit more. We are well below dealership prices and with in the price range of any reputable prefession automotive repair facility in our area.

Thank you Joe it is always a pleasure to work for you and your family, we appreciate you taking the time out of your busy schedule to review our company. Have a wonderful fall season. Enjoy working on that project vehicle with your son!