Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(812 Reviews)

99% Would Recommend
Latest Review 1 day ago

Reviews


GM
Galen M.
Oregon
Ford F450 Super Duty
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2020 Category: Service
Galen said the staff are nice folks and they provide good service and good work. He added that the owner, Lance, is a very nice person and so are the staff members.

Verified Customer
Terrebonne, OR
Dodge Charger
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2020
General Maintenance
Took our car to Marshall’s to have them “check everything“ before our nephew starts driving it, and see if they could fix a few rattles and clunks. Extremely honest and fair pricing, they spent a lot of time going over the car but only charged me for the few items they actually found and fixed.

CC
CLINT C.
Redmond, OR
Jeep Liberty
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2019
EC
The recommendations for repair work on my vehicle was finished in a timely manner and was greatly appreciated.

KM
KEN M.
Crooked River Ranch, OR
Jeep Wrangler
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2019
Service deserves a 10!!
Great Service . . .a difficult issue taken care of. . .no problem with insurance coverage.

CR
Clayton R.
Redmond, OR
Toyota RAV4
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/17/2019 Category: Service
Clayton said this business generally has good service, but he took his vehicle in for brakes about 2 months ago, and provided the employees with the manufacturer brake pads. The business replaced the rotors, both front and rear, as well as put in the new brake pads. After about 2 months, and 2,000 miles, the rear brakes started to squeak. He stated he now questions if they actually turned the rotors or just charged him for them, because when he checked the vehicle out himself the rear rotors were rough and run down - like they hadn't been replaced the first time around. They don't squeak anymore, but he would have been happier with the experience if he could have avoided that second appointment by having the employees repair his vehicle correctly the first time.
LANCE H., Owner from Marshall's Automotive responded on 12/17/2019

Thank You for the review. As discussed with you, of course the rotors were machined. The machine shop left a little courser finish than desired, resulting in the squeak. To remedy that, we installed new rotors, without charging you any labor. That seems to have solved your issue. I'm curious that you actually are questioning whether we had the rotors machined ? Thanks again.


MH
MARY H.
Redmond, OR
Subaru Outback
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2019
Great Service
....and, reasonably priced. Feel confident when using Marshall's Automotive.

RH
Randy H.
Redmond, OR
Ford Pickup
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2019 Category: Service
Randy said that they are good. They're great to work with.

RT
RICK T.
Sisters, OR
Chevrolet Suburban
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019
awesome service.
awesome customer service

KM
KATHLEEN M.
Redmond, OR
Subaru Outback
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
new door lock
Great job on new door lock and rekeying to match original car locks.

EC
Eric C.
Oregon
Nissan Xterra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2019 Category: Service
Eric said the staff are the best, they are very trustworthy, their integrity is high and they are honest.

BV
Brady V.
Oregon
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2019 Category: Service
Brady said this business was able to fit him in and the staff was friendly. He liked that they provided him a summary of the service by text message.

DM
Del M.
Oregon
Ford F-150
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2019 Category: Service
Del said the employees were sweethearts, very professional, they gave him a price and ended up coming in under it and answered all his questions. This is a great place to do business.

MR
Mick R.
Oregon
Chevrolet Silverado SS
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2019 Category: Service
Mick said that he has a degree in the automotive technology field. He is familiar with how a vehicle runs. He has 50 years of rapport with them. He relies on the best qualified people for his technological needs.

MH
Marvin H.
Redmond, OR
Pontiac Grand Prix
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019 Category: Service
Marvin said he always does what he says he's going to do. It is done when he says and he does a good job. He doesn't charge for things he doesn't need. Marvin said he wants him to keep up the good work at this place.

NW
Natasha W.
Oregon
Ford Freestyle
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019 Category: Service
Natasha said she had taken her vehicle to another facility and was told the problem was a cracked timing case. This place looked at the problem and discovered it was just a leaking o ring. This business could have charged her the same amount but ended up saving her hundreds of dollars. She will be coming back for her next service.

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