ReScore Reviews™ (4)
Mr.McKenzie, I would like to thank you first for your business and feed back. We regret to hear you were not fully satisfied with our service. We recall your particular situation and can understand the frustration. You brought your vehicle in because three of the four power windows were not working. Surprisingly, we found all three window motors seized and they all needed to be replaced. You then allowed us to replace just the front two window motors and after doing so, we noticed the drivers window came back to life 100% but your passenger window would go down, but it would not go back up. After investigating a little further we realized the issue was from the master window switch. One thing we need to understand is that we could not foresee this prior to replacing the window motor, no one was being dishonest with you. Once the new motor was in and we saw it working, at that moment we realized the missing signals to command the windowto go back up. We understand the inconvenience of spending additional money on a new master window switch, hence the reason for being straight up and charging for the part alone and no extra labor. I also recall bringing back to life your fourth window and helping you avoid spending money on that window motor for the time being. We will always keep it black and white with our servicses and be as honest as we can possibly be, please do not misinterpret small mishaps for dishonesty and lies. Thank you again for your visit and we hope to see you again soon.
Mr.Rivera, I would like to first thank you for your visit and feedback on our service. It seems we have overlooked a rather important detail on your vehicle. We performed an AC gauge check which usually only includes checking the refrigerant levels and related fuses and relays. We are sorry we did not inspect the harness so we did not see the broken wire that ended up fixing your issue, but are glad that it was resolved so easily. That detail would have definitely been seen had we began doing any kind of service to the AC system and we would have still avoided spending those $1000. On a side note, we only pass forward the warranty pour suppliers give us for AC components. When purchasing just the compressor alone, the warranty is not that great from the supplier themselves. The only way they give us 1,2 year or lifetime warranty on these AC services is by purchasing the whole AC kit and doing the service as called for by the book. With that being said, you are a customer of ours and we know we've serviced a couple vehicles of yours, so you better believe we will make it up to you for making this mistake. Again, we are sorry for the inconvenience and we apologize for not noticing the broken wire in your harness. We hope to see you again. Thank you.