ReScore Reviews™ (3)
Vehicle was towed in due to a bad starter. Only service performed at our facility was a starter assembly. Full price of $332 parts and labor, of which customer could only pay $200. Customer was never charged a diag fee, was credited the labor for the starter assembly removal, and vehicle left starting however, with a clogged exhaust. We recommended the customer to visit a muffler shop and to replace his battery. Customer started the vehicle himself in our parking lot to line it up with the tow truck. After that, we have no history with the vehicle. Customer never spent more than $200 and the vehicle left our shop starting just fine.
Mr. Viefni, I regret to hear a comment like that after everything we did for you. You brought us your vehicle after replacing a component YOURSELF, and requested a specific service to be done. We attempted to perform that service two separate times on two separate components that you acquired and replaced yourself, both of which did not respond and you were not charged for our time on either visit. You bring us the vehicle a third time with another used component installed and we perform that service with success, however it did not resolve your issue. Remember, this was a service YOU REQUESTED, it was your decision. We did offer to perform the complete job at our facility but you declined the service and decided to bring us the vehicle after doing the work yourself. What actually resolved your problem was not a $65 relearn procedure AS YOU REQUESTED. We did our best to help and just charged you the difference of the ACTUAL REPAIR cost. We are sorry if you are unhappy with your experience, however there is not much more we could've done, and you were never "Quoted one price and charged another,“ you were simply quoted the price of the job you asked for. Next time we advise you allow us to perform the job from start to finish. Hope to see you again and thank you for your business.
It seems we may have talked to the wrong Mr.Viefni over the phone since I recall our conversation going different than what was described. As we said before sir, we are sorry for any inconvenience but there was nothing more we could've done for you. We can only try and give you the best advise and its your choice to accept it or not. All we can hope for now is that you give us a second chance and we can guide you through a repair as to do what YOU believe is the best route. After all, we are the professionals and that is what we are here for. We do hope to see you again and still thank you for your business.
Vehicle had multiple problems starting with a mismatching engine previously installed by another repair facility, that caused many problems with sensors and components meeting their matching harness plugs, to immobilizer and security issues blocking fuel signals. Customer was told about all problems found, however the repair costs could not be predicted, considering we would have to start with resolving one problem and work our way down the line. Customer refused the repairs, stating he did not want to spend that much money on the car, so decided to pay the diagnostic fee and pick up the vehicle. As mentioned, customer paid a "DIAGNOSTIC FEE" so the complaint about his problem not being repaired is irrelevant, considering it wasn't repaired due to the owners budget, so the only service charged was the diagnostic. Mr. Hector Mezquita, when you are ready to get your vehicle repaired, we are here to help. Although we may not be able to explain our exact process in detail, our final promise is the same, your vehicle will be repaired.
This time $ 125.73...$ 30.73 difference ?