Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(4,194 Reviews)

99% Would Recommend
Latest Review 9 months ago

Reviews


DR
Dorjsuren R.
Colorado
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/16/2018 Category: Service
Dorjsuren said he had the vehicle for only 2 years. He said the paint is peeling off the front hood, and the staff said there was nothing they could do. He said the staff told him the reason for the peeling is due to rock chips. He said when he went to go pick up his vehicle, the repairs was still not completed. He said the staff has no knowledge, and he was not happy with the pricing. He said he felt like the staff kept pushing him away. He also said the staff needs to be honest, and try not to push the problems away and own up to it. They did not explain the repairs.

GS
Gilmary S.
Colorado
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/13/2018 Category: Service
Spoke with Jose. He said that a three hour wait was way too long for an oil change, though the service itself was fine. He was never really given a promised finish time for the service, but he did not expect it to be as long as it was. He would not recommend them for oil changes, although other services might be okay. He would like if smaller or quicker services would have a different queue to be worked on than the longer, more complex jobs.

TW
Terri W.
Colorado
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/28/2018 Category: Service
Terri said her vehicle wasn't done on time, but she did not elaborate as to the cause of the delay or how late the vehicle was. She had to call them. They didn't wash or vacuum this time. It was mediocre service. They didn't do a good job. She's not sure if everything they did was necessary. They did not explain the repairs.

JA
Jessica A.
Colorado
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/17/2018 Category: Service
Jessica said the staff at this business could not figure out what was wrong with her vehicle. She stated she would like to suggest they learn to better diagnose problems specific to Honda vehicles.

WD
Winston D.
Colorado
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/29/2018 Category: Service
Spoke with Desroy. He said all of the sensor lights are back on since he had service.

MR
Martin R.
Colorado
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/08/2018 Category: Service
Martin said that he brought his vehicle in for 3 things. One of them being an alignment. The alignment was not done and there was no communication from the business informing him as to why it was not being done. He had to go elsewhere to get his vehicle serviced. Based on a lack of communication he will not be returning, or recommending the business.

KB
Keith B.
Colorado
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/15/2017 Category: Service
Keith said the repair process was too long. The moon roof exploded in July but it took them until December to get it resolved. They gave him the runaround on the time frame. This was disappointing. He was given an estimate on the painting and they decided not to paint it. They wanted to buff out the scratches.

MH
Matthew H.
Colorado
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/13/2017 Category: Service
Matthew said the vehicle was there for a complete oil change and was told the battery was fine. His wife was at work and could not start the vehicle and lifted the hood and the battery cables were lose and popped up. This was very inconvenient for them because the whole system shuts down and a code has to be punched in. They did take care of the issue but was told that the next time this happened, he could punch the code himself which he thought was a little unprofessional. There was not a full explanation of the inspection. He was not satisfied with the quality because this is the second time this has happened and is not recommending them for this reason. They need to know and do their job properly.

CS
Carlota S.
Colorado
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/09/2017 Category: Service
Carlota said when she arrived at this business she was not greeted and had to sit there awhile. They were busy but someone could have greeted her and told her that they would be with her shortly. After they had been working on her vehicle for an hour, she had to go back and check on her vehicle. Things escalated to the point that she left because she was so angry. No one communicated with her nor did they tell her how long her vehicle would take to be finished. She was very displeased with the service advisor. The advisor did not even go over the vehicle's multi-point inspection.

GP
Gregory P.
Colorado
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/14/2017 Category: Service
Gregory said he went in for an oil change and to fix a hole in a tire on his vehicle, so he could go on a road trip. The tire on his vehicle is still leaking and the pressure in the other tires was low. The service explanation could have been a little better. He was not completely satisfied with the quality of the work because of the reasons stated. He would recommend this business because of the previous experiences.

LB
Leeann B.
Colorado
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/09/2017 Category: Service
Leeann said she was not satisfied with her service experience because she had an appointment for an oil change and it took them over 3 hours before her vehicle was even on the lot. She called back, hours later, and her vehicle still was not ready. They never gave her a call about her vehicle. They did not have the right information and they took extremely long when she already had an appointment set up. She dropped her vehicle off at 1:30 pm and she called around 4:30 pm and it still was not ready. It was close to 5:00 pm when she was finally able to pick her vehicle up. Her service advisor never went over her vehicle's multi-point inspection, they did not really talk to her. She was not given an explanation of the service paperwork or service work performed on her vehicle. She only went in for an oil change.

TS
Travis S.
Colorado
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/07/2017 Category: Service
Travis said the speaker stopped working 3 weeks after purchasing the vehicle. He has been in 3 times and the issue has not been fixed. He had to keep calling and pushing for updates. The service advisor did not answer his questions. Someone could have followed up to make sure he was taken care of.

AR
Amber R.
Colorado
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/22/2017 Category: Service
Amber said this business did not give her a promised date and they did not contact her with updates on the status of it either. When she called to ask about it, they did not get back to her with an answer for another 2 hours and then they hung up on her. They did not provide her with any explanation of the service and they weren't very nice in person either. This business could improve by providing better customer service and apologizing to their customers when a mistake has been made.

EC
Elvina C.
COLORADO SPRINGS, CO
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/09/2017 Category: Service
Elvina said the guys were nice and friendly. They gave her 2 horrible rental vehicles and one of them acted like it didn't want to start. Her vehicle was delayed but she was not given a reason for the delay. They were working together with a new facility and they did not explain this to her but they should have because the paint work was horrible and she did not like the affiliated facility.

AM
Addie M.
COLORADO SPRINGS, CO
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/05/2016 Category: Service
Addie said the business rotated her tires and balanced them, but now they make a noise on the freeway. She also said the service person was rude to her.

Displaying Review 1 - 15 of 47 in total