Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(4,194 Reviews)

99% Would Recommend
Latest Review 8 months ago

Reviews


SR
Stanley R.
Colorado
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2018 Category: Service
Stanley said his vehicle was not ready when promised. He did not elaborate on the cause of the delay or how late the vehicle was, other than to say that they gave him different dates to when his vehicle would be ready. He did say that they should be more accurate with the information they provide to their customers.

MP
Michael P.
Colorado
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2018 Category: Sales
Michael said he was on a time crunch and had to be somewhere by 4pm. He said it took a lot longer than expected. He said he was there at 10am and did not leave until 3:45pm.

DB
Daniel B.
Colorado
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2018 Category: Service
Daniel said he had trouble getting in to this business, because they were very busy. The business usually does a good job on the repair, and is good at keeping him informed.

KW
Kattie W.
Colorado
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/27/2018 Category: Service
Kattie said that while she had a good experience with the business, the problem that brought her to them for service has started occurring again. She is planning to go back in to have them look her vehicle over once more.

EA
Elgen A.
Colorado
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/27/2018 Category: Sales
Elgen said not getting what he expected for his trade-in lowered his overall experience.

SB
Stephen B.
Colorado
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2018 Category: Service
Spoke with Donnette. She chose not to evaluate the overall experience but said the problem was not fixed. They did not provide a time the vehicle would be ready. She chose not to evaluate the courtesy and knowledge of her service advisor, but stated they did not know what was wrong.

FR
francis r.
Colorado
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/24/2018 Category: Service
Francis said the facility was having some technical difficulties when he came in. The employees were courteous and tried to get his vehicle back to him as soon as possible. He was told his vehicle would be ready between 1PM and 2PM. It was ready between 4PM and 4:30PM. He had an all-day wait for a simple task.

DC
Dacian C.
Colorado
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/24/2018 Category: Service
Dacian said that while the business did well, he is still having the same issue he brought his vehicle in for.

RS
Ralph S.
Colorado
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2018 Category: Sales
Ralph said the handling of the financing could have been better. Dariel, unlike all of the other sales representatives, actually spoke to him and did his job well by selling him a vehicle. He will not recommend this business because none of the other sales representatives spoke to him, so he is unsure of their customer service.

JA
Judith A.
Colorado
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2018 Category: Sales
Judith said the only negative was at the end of the purchase. She did not appreciate the hard sell with the finance person. He was like a dog with a bone trying to sell the warranty.

MG
Morgan G.
Colorado
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/09/2018 Category: Service
Morgan said the staff didn't do the oil change she asked for, but she thinks the business is doing a fine job.

MA
Mahogany A.
Colorado
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/06/2018 Category: Service
Mahogany said she is usually offered a car wash after work is done on her vehicle. This time, however, a car wash wasn't offered. She was not promised a time for her vehicle to be ready but it did seem to take a long time. She was told her vehicle needed an alignment but this wasn't stated anywhere on her paperwork.

LM
Luvie M.
Colorado
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2018 Category: Service
Luvie said a suggestion would be if the customer was able to see what the staff is doing to the vehicle. She said at least the customer was able to make sure the repair is being done. She will not be able to complete the manufacturer's survey due to time constraints.

BL
Bnd L.
Colorado
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2018 Category: Service
Spoke with Robert. He said he was satisfied with his overall experience.

JB
Jasur B.
Colorado
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2018 Category: Sales
Jasur said his overall experience was good. The discount was great. Their representative was prompt in assisting them to get the vehicle back. However, his interior was scratched. He does not like the way his vehicle was washed. They left dust on it. He requested they clean the windshield and was told they did not have time. They asked if he could do it himself. (Customer chose not to answer all questions.)

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