Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81
4.8

( 4193 Reviews )

99% Would Recommend
Latest Review 9 months ago

Reviews


JR
Joe R.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/20/2018 Category: Service
Joe said his vehicle was at this business for a long time even though the staff could have released it. Whenever he called in to check on it, he was told they were waiting on the insurance company, but when they contacted the insurance company, they said they already paid. The vehicle took 3 weeks, and his service advisor never contacted him about his vehicle even though the staff kept saying they'd contact him. No one explained the service paperwork and service work to him. They also couldn't find his file to ring him up. He stated the staff could have contacted him to let him know anything about how long the vehicle would take, because he was paying for a rental vehicle out of pocket.
This review was collected via phone interview by Customer Research Inc.

NC
Nicholas C.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/14/2018 Category: Service
Nicholas said Dylan greeted him when he 1st came in the door. Dylan started blaming his vehicle's service issues on the radio, before any technicians were able to look at it. He brought in the vehicle for an oil change and to plug in the hazard lights, which have nothing to do with the radio. He was not promised a finish time but he stated he thought the work took an excessive amount of time. His vehicle was there for 5 hours. He wouldn't recommend this business. Dylan's rant about the radio turned him away from using this business. (Customer chose not to answer all the questions.)
This review was collected via phone interview by Customer Research Inc.

XC
Xasia C.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/22/2018 Category: Sales
Xasia said the business had salespeople who were a bit too forceful in pushing the sale for the vehicle.
This review was collected via phone interview by Customer Research Inc.

FK
Faroq K.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/13/2018 Category: Service
Faroq said he was not satisfied because a lady in the service department was not professional. He did not get an explanation of the service provided. He wanted to use Honda care service but he was denied without a clear explanation . There was a lack of communication and explanation. A vent was not repaired and is not blowing air like it should be. The employees should explain the service before and after the process.
This review was collected via phone interview by Customer Research Inc.

CS
Cameron S.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/10/2018 Category: Service
Cameron said the guy at the front desk did not take him seriously because he's young. He stated he felt he didn't care.
This review was collected via phone interview by Customer Research Inc.

AM
Addie M.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/09/2018 Category: Service
Addie said she took her vehicle in for an oil change and to have her door lock fixed. After she picked up her vehicle she received a call from the business with a list of issues that need to be fixed with her vehicle. She would have greatly preferred being informed of the problems before taking her vehicle back as she could have taken care of them then instead of having to come back at another time. It is because of this late communication that she was not completely satisfied with her experience or her service advisor. She would hope in the future that they do a better job of letting her know about issues when then can be addressed right away and not after the fact.
This review was collected via phone interview by Customer Research Inc.

CF
Crystal F.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/07/2018 Category: Sales
Crystal said her salesperson never returned her drivers license and he is no longer employed at the facility. She wanted a remote start but was told after the purchase that the vehicle had a key start instead. She stated her salesperson never told her about the key start.
This review was collected via phone interview by Customer Research Inc.

JG
John G.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/02/2018 Category: Service
Spoke with John's wife. She said she had a long wait. She waited 4 hours in the waiting room. There was an unexpected problem with her vehicle. Her service advisor was friendly and knowledgeable. She may be purchasing another vehicle in the near future. She likes the Honda CRVs.
This review was collected via phone interview by Customer Research Inc.

AE
Ann E.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/02/2018 Category: Service
Ann said the business and her service advisor made her feel pressured to purchase additional items during her service visit.
This review was collected via phone interview by Customer Research Inc.

JH
Janell H.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/22/2018 Category: Service
Janell said this business is overpriced so she will be going elsewhere from now on.
This review was collected via phone interview by Customer Research Inc.

KB
Keith B.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/29/2017 Category: Sales
Keith said he was not satisfied with his experience because he had to take the vehicle back because of the paint. They did not have an extra key for him and when they buffed the vehicle, it wasn't done with good quality. They could serve him better if they were more efficient at getting things right the first time.
This review was collected via phone interview by Customer Research Inc.

FM
Fe M.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/28/2017 Category: Sales
Fe said she was satisfied with this business and the people were friendly.
This review was collected via phone interview by Customer Research Inc.

RG
Robert G.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/23/2017 Category: Service
Robert said everything was adequate. Everyone was all about business and they were professional.
This review was collected via phone interview by Customer Research Inc.

TN
Tamara N.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/01/2017 Category: Service
Tamara said when she went in to the business, she wanted an oil change. She was asked if she wanted a car wash and she said yes. When she received her vehicle, they had not washed the vehicle and the maintenance light was on. She had to call the business and ask if they had actually done the oil change and when she found out they had, she had to ask how to turn off the maintenance light and she was not happy about it.
This review was collected via phone interview by Customer Research Inc.

JF
Joyce F.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/01/2017 Category: Service
Joyce said she picked up the vehicle from the business and it had scratches on it. Whoever brought the vehicle back out onto the lot had backed up into another vehicle which caused the scratches. She had brought the vehicle back in and was told that it would be fixed the same day by 5:00 pm. She was then told that it would be ready the next day, and she has yet to receive her vehicle.
This review was collected via phone interview by Customer Research Inc.

SB
Scott B.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/30/2017 Category: Service
Scott said when he went to pick up his vehicle, the keys were on the technician's desk, so he had to go get them. The vehicle wasn't washed, possibly due to a shift in policy.
This review was collected via phone interview by Customer Research Inc.

AD
Andrew D.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/30/2017 Category: Service
Andrew said he thought the labor charge was excessive. It was $100 plus for an hour and a half of work. They did not keep him informed. He had to press for information like it was being kept from him.
This review was collected via phone interview by Customer Research Inc.

LP
Lokesh P.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/29/2017 Category: Service
Lokesh said he was not satisfied with his experience because he does not even know what service was done. He was not happy with anything to do with the service advisor because other than initially dropping his keys off, he had nothing else to do with him. He has called to find out what was done on his vehicle and still has not had a return phone call. The prices have gone up.
This review was collected via phone interview by Customer Research Inc.

VC
Vanessa C.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2017 Category: Service
Vanessa said she thought the oil change was covered by her warranty and it wasn't. The business removed her engine cover and did not put it back on or repair it.
This review was collected via phone interview by Customer Research Inc.

SJ
Sarah J.
Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/07/2017 Category: Service
Sarah said this business did not give her the paperwork that shows she got an inspection. Her service advisor did not know what she was doing. It was her first day and perhaps they could have trained her better. The service advisor, Terry, who is now promoted to another position, was always nice to her when she would first pull into the driveway for the vehicle to be serviced. She would always smile and call her by name and ask her how things were going. She had to wait a long time for the new service advisor.
This review was collected via phone interview by Customer Research Inc.

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