Overview

Overall Rating 3.87/5Overall Rating 3.87/5Overall Rating 3.87/5rating 3.87rating 3.87

233 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 3.71429/5Overall Rating 3.71429/5Overall Rating 3.71429/5rating 3.71429rating 3.71429
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
71% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Anonymous avatar
Verified Customer
Saint Louis, MO
2014 Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Watch for coupon offers - they help
Coupons help
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/20/2018

Thank you for your feedback! If there was one thing that would have made your appointment EXCELLENT, what would that one thing be?

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

Anonymous avatar
Verified Customer
Saint Louis, MO
2012 Hyundai Elantra To
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Great service, little long.
Thanks for comfort and tea in the waiting room.
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/20/2018

Thank you for your feedback. I do apologize for the time on your oil change. I would like to discuss this further. Please give me a call when you have a moment.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

DW
Dorethea W.
Saint Louis, MO
2014 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
My Service Rep -
My Service Rep - I don't remember her name but she is the new assistance manager in the service department--she was very helpful and professional
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/19/2018

Thank you for your feedback! We are happy to hear that Stephanie is doing a great job! We look forward to working with you again soon!

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

MB
Monica B.
St. Louis, MO
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Oil change
Everyone was nice... one worker was really loud & he was upset & I was a little nervous...
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/19/2018

Thank you for your feedback! I am very sorry about our employees being loud. We appreciate the opportunity to make your next visit even better.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

DJ
Dorothy J.
Florissant, MO
2012 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2018 Category: Service
Service advisor
Andrew, the service advisor, was EXCELLENT!!!
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/18/2018

Thank you for your feedback! We would like to discuss this with you further! Please give me a call when you have a moment.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-359-7744
E: egarrison@napleton.com

JO
Janet O.
Godfrey, IL
2014 Hyundai Tucson
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/16/2018 Category: Service
I don’t care to smell hotdogs or watch employees eat them.
I only went to get tires rotated and get oil changed. The next day I had a large puddle of oil in my garage.
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/18/2018

Please give me a call when you have a moment so we can discuss this further. Please and thank you.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-359-7744
E: egarrison@napleton.com

Anonymous avatar
Verified Customer
Saint Louis, MO
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Friendly
Customer Service was great and nice and very helpful
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/18/2018

Thank you so much for your positive feedback! We look forward to with you again soon!

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-359-7744
E: egarrison@napleton.com

CG
Charlotte G.
Florissant, MO
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Questions answered problem handled
Attentive and handled business in timely manner
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/16/2018

Thank you so much for your positive feedback! I am happy to hear that we got you taken care of quickly and efficiently. We look forward to working with you again soon!

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-359-7744
E: egarrison@napleton.com

IO
Isaac O.
Saint Louis, MO
2006 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
The service was good but it took too long.
Have your staff update customers while they are waiting.
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/16/2018

Thank you for your feedback. I will definitely speak with our team to make sure we are keeping customers updated. We look forward to working with you again soon.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-359-7744
E: egarrison@napleton.com

ES
Eric S.
St. Louis, MO
2014 Hyundai Sonata
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/15/2018 Category: Service
Service Strikes Out
I made an appointment for 8am this morning to get an oil change and tire rotation. When I arrived at 8am, there was no one in the garage to greet me or take my keys. I wandered around a bit and after walking to the waiting room, someone rushed out to help me and tried to upsell me on a $450 transmission flush. Finally after two hours (odd since there were no cars or people when I arrived or in the waiting room) I paid $80 and drove off. I didn't receive an "inspection report" that is customary at a dealership. I didn't have a sticker in the windshield telling me when to return. Best of all, when I opened the hood of my car after hearing a strange noise, I found the engine oil cap sitting inside the hood. Now I have oil all over my engine and belts. I will not be returning to Napleton Hyundai and I realize now why there was no one there.
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/15/2018

I am very sorry to hear about all of this. I would like to discuss it with you further. Please give me a call at your convenience.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-359-7744
E: egarrison@napleton.com

Anonymous avatar
Verified Customer
Saint Louis, MO
2015 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Service
Service Good But ano completed
Came in for routin oil change &syatems Check. Requested mobile b de-linked.didn’t notice until I got home.
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/14/2018

Thank you for your feedback! If there was ONE thing that would have made your visit excellent as opposed to great, what would that one thing be?

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-359-7744
E: egarrison@napleton.com

JS
James S.
Saint Louis, MO
2016 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Great advisor Andrew who met me at the door
Andrew spoke and told what will be done and things also could be done honestly.
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/14/2018

Thank you so much for your postive feedback!  We look forward to working with you again soon!

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-359-7744
E: egarrison@napleton.com

Anonymous avatar
Verified Customer
Gassville, AR
2016 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Great service
I was from out of town, staying with my sister in the hospital. The trip was unexpected and I was needing the oil changed in my car, they worked me in and I really appreciated it.
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/14/2018

Thank you for your positive feedback. I am sorry to hear about your sister, I do hope she is doing well. I am glad that we were able to get you in and our efficiently.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-359-7744
E: egarrison@napleton.com

DC
Darrel C.
Troy, IL
2014 Hyundai Santa Fe S
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
bit of a wait
first time going to napleton for service. bit of a wait to get checked in (13 minutes). but on a positive note, everyone was very pleasant.
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/14/2018

Thank you for your feedback. I would like to discuss this with you further, please give me a call at your convenience.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-359-7744
E: egarrison@napleton.com

PA
Precision A.
Hazelwood, MO
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Mungenast Hyandai
Great service!!
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/14/2018

Thank you so much for your positive feedback! We look forward to working with you again soon!

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-359-7744
E: egarrison@napleton.com

RS
Raj S.
Ballwin, MO
2006 Hyundai Tucson
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/13/2018 Category: Service
Too long service wait
Service took too long to complete. It was promised to be 1 hour but it took 4 hours. Plus there was no updates during wait and also no communication to the customer when the car is ready to pick up.
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/14/2018

Thank you for your feedback, I would like to speak to you further. Please give me a call when you have a moment.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-359-7744
E: egarrison@napleton.com

KS
Karen S.
Saint Louis, MO
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Friendly and Professional Atmosphere
Service Advisor was prompt and attentive to my vehicle's needs. She was friendly and professional and efficient with my time. Wish all businesses were like Napleton Hyundai! Kudos to the service crew.
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/14/2018

Thank you so much for your positive feedback! It's wonderful to hear that our staff is really keeping our customers happy! We look forward to working with you again soon!

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-359-7744
E: egarrison@napleton.com

CH
Charles H.
Saint Louis, MO
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Charles Holloway
The staff
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/14/2018

Thank you so much for your positive feedback! We look forward to working with you again soon!

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-359-7744
E: egarrison@napleton.com

LL
Lamar L.
Saint Louis, MO
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Emissions
I cannot remember the new girl's name. She went out her way to make sure we were helped in the midst of numerous cars that were ahead of us.
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/14/2018

Thank you so much for your positive feedback! It's wonderful to hear that our employees are going above and beyond to help all of our guests. We look forward to working with you again.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-359-7744
E: egarrison@napleton.com

Anonymous avatar
Verified Customer
Saint Louis, MO
2015 Hyundai Genesis
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
People
Oil change takes too long
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EMILY C G., Business Development Manager from Napleton Hyundai responded on 06/14/2018

Thank you for your feedback. I apologize that your oil change was not done in the most timely manner. I would like to discuss this with you further. Please give me a call when you have a moment.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-359-7744
E: egarrison@napleton.com