Overview

Overall Rating 4.07/5Overall Rating 4.07/5Overall Rating 4.07/5Overall Rating 4.07/5rating 4.07

886 Reviews

ReScore Reviews™ (24)

ReScore
Overall Rating 4.16667/5Overall Rating 4.16667/5Overall Rating 4.16667/5Overall Rating 4.16667/5rating 4.16667
Original
Overall Rating 2.20833/5Overall Rating 2.20833/5rating 2.20833rating 2.20833rating 2.20833
78% Would Recommend
100% Business Response
Latest Review about 17 hours ago

Reviews


AW
Al W.
Florissant, MO
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2019 Category: Service
Great Servce Advsors
I can truthfully say that I enjoy taking myvehicle to Napleton. The advisors are sharp and very attentive to all my needs.

SJ
Sherridan J.
Florissant, MO
2011 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Plesant efficient
Pleasant friendly staff. Efficient customer service.

HV
Hai V.
St. Louis, MO
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Like the service
Good

DL
Donovan L.
St. Louis, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Very pleasant service
The service staff was very friendly and helpful. The dealership was clean and modern.

Verified Customer
Hazelwood, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2019 Category: Service
As expected
Everything was fine...nothing bad but nothing exceptional it was a basic service visit.

LR
Larry R.
Lake Saint Louis, MO
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2019 Category: Service
Napelton Hyundai
Offering of a full day on Saturday for service appointments very helpful. Service writers knowledgeable and communicate well

FK
Frank K.
Collinsville, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Hyundai Elantra Servie
Great service. Prompt efficient and reasonably priced.

Special on Oil Change appreciated.

ZH
Zabrina H.
St. Louis, MO
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Great service
Zabrina herron

LM
Lucille M.
Florissant, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
oil change
The friendly greetings and eagerness to assist. The quality of the service. I really appreciate the car washes and the checking for any recall or updated service made by Hyundai.

Verified Customer
Florissant, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
service
the service was hassel free and very quick

Verified Customer
Hazelwood, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Timely
The service request was completed in a timely manner & their were snacks available while I waited, which was an added bonus. Everyone was polite and courteous.

Verified Customer
O Fallon, MO
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
I don't feel like writing anything.
I don't feel like writing anything.

CB
Carl B.
Alton, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Great service
My service representative was friendly, attentive, an informed on the questions I had. Service was timely, great!

AH
Austin H.
Florissant, MO
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Very polite
Everybody was super polite and they fixed my car and even cleaned it, which was a blessing, loved every minute of working with Hyundai Napleton.

WG
Wade G.
Bridgeton, MO
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Oil change
The service writer I had was very good. She was personable, friendly, attentive, and hard-working. She did not sugar-coat the wait time, which was helpful, and she made the entire experience very positive. Give this girl a raise!

DZ
Dominic Z.
Saint Louis, MO
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/17/2019 Category: Service
Non competitive pricing
Not competitive in pricing for standard services available at other shops.
JOHN N. from Napleton Hyundai responded on 04/17/2019

Thank you Dominic, we appreciate your feedback.  It looks like you had a good visit and free of charge, but your numerical score provided is your adviser's report card with Hyundai and affects his standings.  By your survey response Jamie, your adviser, did a good job and he would appreciate a rescore for his efforts.  If he did not please feel free to contact me by responding to this email so I can correct any problems.
John Norris
Service Manager
Napleton Hyundai


GM
Gary M.
Saint Louis, MO
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2019 Category: Service
Manley
Very nice dealership. Love the Elantra. They fixed what needed to be fixed, just a little long on time. Service was very good
JOHN N. from Napleton Hyundai responded on 04/17/2019

Thank you Gary, we appreciate your feedback.  Sorry if it took longer than expected.
John Norris
Service Manager
Napleton Hyundai


MK
Marjorie K.
Maryland Heights, MO
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2019 Category: Service
The wait is so long,however his time was better.
Better serviice
JOHN N. from Napleton Hyundai responded on 04/17/2019

Thank you Marjorie, since I have taken over the service department we have added more personnel.  It has cut down on some service times but we are trying to get better.
John Norris
Service Manager
Napleton Hyundai


Verified Customer
Saint Louis, MO
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Quick no Hassel service
I have owned a Hyundai for years 4 cars to be exact, and they have giving me great service.

Verified Customer
Florissant, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/01/2019 Category: Service
Service
They can do better
JOHN N. from Napleton Hyundai responded on 04/04/2019

Thank you for your feedback.  I do apologize for the inconvenience. Whenever it is convenient for you please return with your vehicle so we can correct any issues with cleanliness.
John Norris
Service Manager
Napleton Hyundai