Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

2293 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 4.3846154/5Overall Rating 4.3846154/5Overall Rating 4.3846154/5Overall Rating 4.3846154/5rating 4.3846154
Original
Overall Rating 2.1923077/5Overall Rating 2.1923077/5rating 2.1923077rating 2.1923077rating 2.1923077
97% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


MK
Mary K.
Kansas City, MO
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Efficient and friendly
Excellent service and a friendly helpful staff!
CHRIS S., service manager from Northtowne Hyundai responded on 05/22/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


PD
Paula D.
Kansas City, MO
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Great Service at Northtowne Hyundai
I had my car at another service center where I had life time alignment on the car. They tried to sell me an extra repair. Said I needed a 2nd opinion so took my car to Northtowne Hyundai where they fixed the problem for less than half the cost.
CHRIS S., service manager from Northtowne Hyundai responded on 05/21/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


JO
John O.
Kingsville, MO
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
friendly and efficient
A++
CHRIS S., service manager from Northtowne Hyundai responded on 05/21/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


LI
Lee I.
Raymore, MO
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
No hassle warranty work
Nice friendly service. In and out within 1.5hrs . Some people have no idea how or why things take longer then they think and in return get upset. I know this could of take a lot longer however they have people that know there jobs and it showed. A++
CHRIS S., service manager from Northtowne Hyundai responded on 05/21/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


LW
Lawrence W.
Kansas City, MO
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Great Service Department
Service techs are outstanding.
CHRIS S., service manager from Northtowne Hyundai responded on 05/21/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


Verified Customer
Overland Park, KS
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2019 Category: Service
Good
Car was finished in a timely manner a
CHRIS S., service manager from Northtowne Hyundai responded on 05/21/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


KF
Katherine F.
Platte City, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Great serv8
The service department is always quick to get answers and assist.
CHRIS S., service manager from Northtowne Hyundai responded on 05/20/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


SM
Sandra M.
Kansas City, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Good service
I always receive good service and the staff is always helpful and courteous. I won't take my vehicle anywhere else.
CHRIS S., service manager from Northtowne Hyundai responded on 05/20/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


VJ
Vicky J.
Kansas City, MO
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Fast friendly service
Handled my car issue quickly and only thing I’ve had from other dealers in past, is they vacuum out inside of my car and wash outside just as customer appreciation. I think that should be an added thank you.
CHRIS S., service manager from Northtowne Hyundai responded on 05/20/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


RT
Robin T.
Liberty, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Great Communication
I always appreciate the prompt service and if something is taking longer while I wait, I am kept updated by the service coordinator. I can tell the work is great because I leave with an even better drive. Love my Hyundai!
CHRIS S., service manager from Northtowne Hyundai responded on 05/20/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


MG
Monica G.
Kansas City, MO
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Fast, quality service
Fast, quality service!
CHRIS S., service manager from Northtowne Hyundai responded on 05/20/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


JO
John O.
Kansas City, MO
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Service dependability and Phil !!
I know I can always count on NT Hyundai to provide quality service to my Santa Fe.

My only wish is that Hyundai would bring back the Arctic Blue for Santa Fe’s - I would trade in a minute!
CHRIS S., service manager from Northtowne Hyundai responded on 05/20/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


FH
Frederick H.
Kansas City, MO
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Excellent Service
Each time I bring my car in for service I am greeted warmly, serviced efficiently and checked out courteously. Always appreciate the comfortable waiting room. Thanks again!
CHRIS S., service manager from Northtowne Hyundai responded on 05/16/2019

Good Afternoon:

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


CW
Christian W.
Kansas City, MO
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Helpful
Fixed an issue with being issued wrong spare key free of charge.
CHRIS S., service manager from Northtowne Hyundai responded on 05/16/2019

Good Afternoon:

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


PR
Paul R.
Kansas City, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Service writer work done on time. Caught trouble with car
Work done right. Great service writer
CHRIS S., service manager from Northtowne Hyundai responded on 05/15/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


Verified Customer
Kansas City, MO
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
trustworthy and reliable
Donnie and everyone always take excellent care of me and my vehicle. They are honest with me when things need to be fixed or changed, without taking advantage of me. Thanks guys!
CHRIS S., service manager from Northtowne Hyundai responded on 05/15/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


MM
Michael M.
Carrollton, MO
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Service
Service guy was very helpful
CHRIS S., service manager from Northtowne Hyundai responded on 05/15/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


Verified Customer
Saint Joseph, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Northtowne Hyundai
Always have prompt and great service. Never leave without exactly what I came for.
CHRIS S., service manager from Northtowne Hyundai responded on 05/15/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


NB
Nanci B.
Kansas City, MO
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Quality Service center
Very honest and helpful always. Thank you Bobby Kilmam for your help on every appt I have there. Your the best!
CHRIS S., service manager from Northtowne Hyundai responded on 05/14/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


BO
Bailey O.
Kansas City, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
The man that worked to get me started and finish was awesome definitely was aware and a good employee
Thank you very much for the service.
CHRIS S., service manager from Northtowne Hyundai responded on 05/14/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai