Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

2170 Reviews

ReScore Reviews™ (22)

ReScore
Overall Rating 4.3181818/5Overall Rating 4.3181818/5Overall Rating 4.3181818/5Overall Rating 4.3181818/5rating 4.3181818
Original
Overall Rating 2.1363636/5Overall Rating 2.1363636/5rating 2.1363636rating 2.1363636rating 2.1363636
97% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


RA
Robert A.
Kansas City, MO
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Love this place
Go see Jerry Hall! He's taken great care of me!
CHRIS S., service manager from Northtowne Hyundai responded on 03/25/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


Verified Customer
Blue Springs, MO
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Chris Stroud is an excellent service manager
WIthout going into a long story, my engine was under warranty, and took a very long time to be replaced. My experience with Northtowne in the beginning would be rated 0; however, when I was able to contact Chris Stroud, the new service manager, my entire experience changed. He immediately took charge, gave me answers on my warranty, provided me with a rental car, maintained good contact and always was very honest with me on why it was taking so long. Chris' leadership and customer service made a terrible situation (for both of us) a positive experience. I am rating Northtowne a 5 because of Chris.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/22/2019 Category: Service
engine
took too long
CHRIS S., service manager from Northtowne Hyundai responded on 03/22/2019

Hello Kim,

Thanks for taking the time to fill out the survey. It was a pleasure working with you. I came in and took over as service manager here Oct 11th 2018. I had no idea you were having the problems with Brian. As soon as I found out you had a bad experience, I took action. I know you are, were really frustrated with how long it was taking to get the engine for you Hyundai. It's really frustrating for us to not be able to fix a customer's car for six months as this is most likely going to cause a bad unsatisfactory survey. I was finally glad we received your engine so I was able to get you back on the road. And I think Hyundai owed you a Battery for your car sitting. I took care of your battery and installed a new one for you because you deserved it. Would you consider doing a survey rescore as this is my Personal Grade card? Or if you can only give me a 3 star, I understand.

If you have any questions or concerns, please let me know.

Kind Regards,

Chris Stroud
Northtowne Hyundai


TA
Thomas A.
Kansas City, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
brake system fixed
experienced polite efficient workers
CHRIS S., service manager from Northtowne Hyundai responded on 03/21/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


SH
Steve H.
Kansas City, MO
2003 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Service
Bobby was great. Car was ready when promised, I felt the price was fair.
CHRIS S., service manager from Northtowne Hyundai responded on 03/21/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


DE
David E.
Kansas City, MO
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Still going strong
Our Santa Fe Sport continues to perform great, thanks to the service department at Northtowne Hyundai. We make regular trips to Colorado, and whether racing across Kansas or up the Rocky Mountains, we travel in comfort and style. Our gas mileage is good and the power curve is very strong. Thanks!
CHRIS S., service manager from Northtowne Hyundai responded on 03/21/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


Verified Customer
Kansas City, MO
2005 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019 Category: Service
Inspection was slow
For having an appointment it took longer than I expected for a state inspection.
CHRIS S., service manager from Northtowne Hyundai responded on 03/20/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


MB
Mary B.
Kansas City, MO
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Service
Great Job as Always. Thanks so much!
CHRIS S., service manager from Northtowne Hyundai responded on 03/20/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


RP
Ramona P.
Kansas City, MO
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Fast, friendly, knowledgeable
Friendly staff
CHRIS S., service manager from Northtowne Hyundai responded on 03/20/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


NB
Nanci B.
Kansas City, MO
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Service and honesty
Bobby overall and the mechanics
CHRIS S., service manager from Northtowne Hyundai responded on 03/19/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


Verified Customer
Kansas City, MO
2012 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019 Category: Service
Review
👍🏽
CHRIS S., service manager from Northtowne Hyundai responded on 03/19/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


Verified Customer
Kansas City, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Quick work
Quick work
CHRIS S., service manager from Northtowne Hyundai responded on 03/19/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


Verified Customer
Shawnee Mission, KS
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Oil Change
Love Mr. Barry

Hes jst plan Awesome.
CHRIS S., service manager from Northtowne Hyundai responded on 03/18/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


AA
Akinlolu A.
Kansas City, MO
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Great service
I always have no complaints. Drop off services is really convenient to avid making an appointment
CHRIS S., service manager from Northtowne Hyundai responded on 03/18/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


AL
Andrea L.
Liberty, MO
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Great Brand and great customer service
Northtowne Hyundai is always an amazing experience when I get serviced. Great customer service and Bobby is always the best.
CHRIS S., service manager from Northtowne Hyundai responded on 03/18/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


KH
Krista H.
Kansas City, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Thumbs-up!
Friendly and competent service.
CHRIS S., service manager from Northtowne Hyundai responded on 03/18/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


GC
George C.
Kansas City, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Top notch
Really good. No opportunity to improve.
CHRIS S., service manager from Northtowne Hyundai responded on 03/18/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


WM
Wendy M.
Kansas City, MO
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Service team
My service team was great . He was very knowledgeable and kept me informed on what was going on with my vehicle
CHRIS S., service manager from Northtowne Hyundai responded on 03/15/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


JR
Jolene R.
Weatherby Lake, MO
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Once again, Northtowne Hyundai knocks it out of the park!
My Genesis was experiencing some major issues, and Northtowne Hyundai took care of everything. My car's issues were under warranty, and I didn't have to fret about a thing. Again, Phil Giglio proved to be a top-notch service rep and advocate for me.
CHRIS S., service manager from Northtowne Hyundai responded on 03/15/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


RJ
Rodney J.
Liberty, MO
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Outstanding Service
Excellent service and friendly. Service representative has excellent customer service.
CHRIS S., service manager from Northtowne Hyundai responded on 03/14/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


PS
Pamela S.
Kansas City, MO
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Hyundai Service
Great service as always. Your service department team is top notch!
CHRIS S., service manager from Northtowne Hyundai responded on 03/14/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai