Northtowne Hyundai

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816-436-2255
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Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(2,880 Reviews)
5 star
88%
4 star
7%
3 star
2%
2 star
<1%
1 star
<1%

ReScore Reviews™ (55)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
97% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews

RP
Ryan P.
Kansas City, MO
2012 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021 Category: Service
Always a pleasure
Great place to take your vehicle
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 04/14/2021

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!



Best regards,




Chris Stroud
Service Manager

Verified Customer
Kansas City, MO
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021 Category: Service
Every one is so knowledgeable and frendly.
No coment
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 04/14/2021

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!



Best regards,




Chris Stroud
Service Manager

Verified Customer
Chanute, KS
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2021 Category: Service
Good Customer Experience
The staff a very accommodating and considerate since we live 2 hours away and they make sure they take good care of us. Service repair is done in a timely manner and staff are efficient and very knowledgeable regarding our vehicle concerns. Also Kudos to the Sales Representative and Business Team they make our car purchasing less stressful and got really good deal!
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 04/12/2021

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!



Best regards,




Chris Stroud
Service Manager

CF
Carolyn F.
Weatherby Lake, MO
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021 Category: Service
Carolyn
Great people in the service dept
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 04/07/2021

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!



Best regards,




Chris Stroud
Service Manager

JE
Jamie E.
Kansas City, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021 Category: Service
Great vehicles an outstanding service
Always good customer service.
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 04/06/2021

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!



Best regards,




Chris Stroud
Service Manager

Verified Customer
Kansas City, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/05/2021 Category: Service
Maintenance
Good service but very slow!
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 04/06/2021

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!



Best regards,




Chris Stroud
Service Manager

HB
Heather B.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2021
Best car buying experience EVER!
I have bought several cars from Ted over the last 18 yrs. He moved from Kia to Hyundai, so naturally I transitioned as well! Ted is so laid back and is definitely a no pressure kind of guy! I called him yesterday and he worked his magic to get me into a new SUV that same day. I love knowing that I can count on someone that knows my likes and dislikes as well as where my needs are. He is honest and upfront about everything and has a great personality! He is all around an amazing person!

Matt was also great at walking me through all of the features of the new vehicle and explaining how everything works. Great job! We had a lot in common, we grew up on the same street, just a few years apart. Small world! Lol great sense of humor and very knowledgeable about the new gadgets!

The finance guy/the Janitor (lol) was also super nice and helped me with the official stuff. Very personable and doesn't make you feel like you are signing your life away. Lol
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 04/05/2021

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!

I'm glad we can take care of you up here. The service team moved from Kia to Hyundai also. You will see many familiar faces when you bring your car in for service. 

Best regards,




Chris Stroud
Service Manager

Verified Customer
Kansas City, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021 Category: Service
friendly and helpful
friendly and helpful
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 04/02/2021

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!



Best regards,




Chris Stroud
Service Manager

PB
Paula B.
Kansas City, MO
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021 Category: Service
superb service from the minute you walk in the door!
my experience has been nothing less than perfect! from my salesman Ryan, and Donnie in the service dept.
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 03/30/2021

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!



Best regards,




Chris Stroud
Service Manager

 

NB
Nanci B.
Kansas City, MO
2017 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021 Category: Service
Excellent Customer Service
Excellent Customer Service By Bobby K.
Honest Mechanics and Reliable. Thank you! I appreciate this Dealership.
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 03/26/2021

Good Afternoon,

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!



Best regards,




Chris Stroud
Service Manager

TS
Talonda S.
Kansas City, MO
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2021 Category: Service
The people working in service are great.
They treat me like family.
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 03/26/2021

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!



Best regards,




Chris Stroud
Service Manager

 

 

RS
Ron S.
Weatherby Lake, MO
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021 Category: Service
Recall Service.
Customer service is excellent. Prompt and professional.
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 03/24/2021

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!



Best regards,




Chris Stroud
Service Manager

AG
Alba G.
Kansas City, MO
2009 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021 Category: Service
Kind people. Good service.
I’ve come to this place 3 times already. My first time was ok and Phil was kind and fixed my complaint. Ever since then, each visit Phil has made sure I’m taken care of. I will continue to be a customer thanks to Phil. The facility is also nice and clean and they have a good lounge are to wait for your car.
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 03/22/2021

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!



Best regards,




Chris Stroud
Service Manager

RK
Richard K.
Kansas City, MO
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2021 Category: Service
Well informed employees
We have purchased 3 cars from you and since then 4 of our friends have purchased vehicles we all have been very pleased with our purchases!
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 03/22/2021

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!



Best regards,




Chris Stroud
Service Manager

MT
Michelle T.
Kansas City, MO
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021 Category: Service
Car recall
Had a recall and they got me in and out as quickly as possible. Always keep me updated on time frame.
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 03/12/2021

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!



Best regards,




Chris Stroud
Service Manager