Northtowne Hyundai

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816-436-2255
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Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

2059 Reviews

5 star
88%
4 star
7%
3 star
1%
2 star
1%
1 star
<1%

ReScore Reviews™ (19)

ReScore
Overall Rating 4.3157926/5Overall Rating 4.3157926/5Overall Rating 4.3157926/5Overall Rating 4.3157926/5rating 4.3157926
Original
Overall Rating 2.1052626/5Overall Rating 2.1052626/5rating 2.1052626rating 2.1052626rating 2.1052626
97% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews

DP
Doris P.
Lawson, MO
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2019 Category: Service
Scheduled Car Maintenance
I am pleased with the service overall. I especially appreciate the service of Bobby Kielman, Service Advisor during my visit last week. He gave me information about my automobile that previous service people had not bothered to tell me. He was very helpful. I had a longer wait than normal because I requested two new tires be put on. I understood this delay.
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/16/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

CF
Carolyn F.
Weatherby Lake, MO
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Carolyn
Helpful people
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/15/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

SB
S B.
Belton, MO
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Pleasent
suprising
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/15/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

SD
Stephanie D.
Kansas City, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
The new service person in Hyundai service department was great very professional and accommodating
The new service individual in Hyundai service was very professional, cordial, and accommodating
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/15/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

DW
Dennis W.
Kansas City, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Don't know
Fast, friendly, efficient
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/14/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

MM
Megan M.
Kansas City, MO
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
.
.
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/14/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

WF
William F.
Orrick, MO
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
The service men are truthful and don’t try and sell you some service you don’t need. Plus very nice and knowledgeable
It’s a great place to go for service or to buy
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/14/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

JT
John T.
Kansas City, KS
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Great service
Arrived early and was taken right away. Was prompt and courteous.
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/11/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

BJ
Brenda J.
Kearney, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Quick and Friendly
just a quick oil change, no appointment.. in and out !
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/11/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

JW
Janice W.
Kansas City, MO
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Wouldn't take my Hyundai anywhere else
Work is always done in a timely manner. Phil does a great job of going over what was done and is always courteous. The waiting area is comfortable and always clean. Thanks!
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/11/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

CD
Chris D.
Kansas City, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Great Seevice as Always
Northtowne always does a fantastic job taking care of my vehicles.
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/11/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

MS
Mary S.
Kansas City, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
great service
Service was fast and employees were very helpful. Great place to take your car
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/11/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

Verified Customer
Kansas City, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2019 Category: Service
Friendly service
I'm always greeted warmly when I arrive. The only improvement would be to keep customers more informed on when their vehicle will be ready to go.
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/09/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

Verified Customer
Kansas City, MO
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Service
Very friendly, and I believe Barry did the best he could to keep my cost down
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/09/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

GR
Gary R.
Kansas City, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Always professional
Arrived to have warranty repair done, work done timely and without question.
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/09/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

MC
Mark C.
Country Club, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Only service I use
Since purchasing my Sonata in 2015 Northtowne has serviced my vehicle and has always done an awesome job. Both at service desk and the machanics
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/08/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

DF
Dean F.
Kansas City, MO
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Impressive service
Was really pleased with my first service experience at a Hyundai dealer. The service was very timely: it took half the time I was told it would take.
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/08/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

Verified Customer
Platte City, MO
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
On Time Appointments and Good Place to Work While Waiting
The service staff is always amazing. I'm not sure how they keep a smile on their faces after dealing with people all day, but they do.
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/08/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

CC
Chris C.
Fort Leavenworth, KS
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019 Category: Service
Awesome service on NYE!
Short notice and awesome service!
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/07/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

WY
William Y.
Kansas City, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019 Category: Service
All around service
I was very happy with all of the service provided. Hyundai honored my warranty on a very costly repair all while I was kept in the loop by Bobby in the service dept. Being without my vehicle during the holidays could have been a terrible inconvenience had it not been for Hyundai’s prompt rental arrangements. Thank you.
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 01/07/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai