Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

2336 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 4.3846154/5Overall Rating 4.3846154/5Overall Rating 4.3846154/5Overall Rating 4.3846154/5rating 4.3846154
Original
Overall Rating 2.1923077/5Overall Rating 2.1923077/5rating 2.1923077rating 2.1923077rating 2.1923077
97% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


CP
Christine P.
Kansas City, MO
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Fabulous service
Fabulous service as usual. They even took an extra step to retrieve a picture that fell into the console.
CHRIS S., service manager from Northtowne Hyundai responded on 06/24/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


Verified Customer
Kansas City, MO
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Good work, would go there again
Even though this location is not the closest to my home, it was the dealership that had appointments available with the least amount of waiting. The staff was very pleasant and forthright. All the work my car needed was covered under warranty, so it was a very simple process. Being a weekday, I had to get some work done while I was there, and they had free WiFi and a row of desks available in the waiting area.
CHRIS S., service manager from Northtowne Hyundai responded on 06/24/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


DP
Doris P.
Lawson, MO
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Scheduled Car Maintenance
The Technicians are very helpful and courteous. They immediately get the job started with out delay and the waiting is not bad at all. I especially appreciate the way Bobby Kielman, Service Advisor takes care of my car and explains in detail what they did and what I need to do next.
CHRIS S., service manager from Northtowne Hyundai responded on 06/24/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


JS
James S.
Kansas City, MO
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Service department and Matt
Phil and the service department always do a great job
CHRIS S., service manager from Northtowne Hyundai responded on 06/24/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


NW
Nancy W.
Liberty, MO
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Got right in on time!
Great service and comfortable waiting area. In and out in no time. Thanks much. Nancy W.
CHRIS S., service manager from Northtowne Hyundai responded on 06/24/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


AJ
Aaron J.
Liberty, MO
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Very reliable and very friendly
Anytime I come in for even the littlest thing I can count on it being done correctly and in a timely manner. Everyone I ever talk to is always very polite and friendly witch makes everything so much smoother of an interaction. Definitely recommend!
CHRIS S., service manager from Northtowne Hyundai responded on 06/24/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


SP
Stanley P.
Kansas City, MO
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Thank you
Quick easy and complete!
CHRIS S., service manager from Northtowne Hyundai responded on 06/24/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


DB
Dennis B.
Kansas City, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great service
Always great service!
CHRIS S., service manager from Northtowne Hyundai responded on 06/18/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


KO
Kevin O.
Kansas City, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Warranty work
Needed a new window piece and the team was excellent
CHRIS S., service manager from Northtowne Hyundai responded on 06/17/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


MM
Matthew M.
Kansas City, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Great place
Love coming here. Fantastic service.
CHRIS S., service manager from Northtowne Hyundai responded on 06/17/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


Verified Customer
Kansas City, MO
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Warranty work
The air conditioning you guys fixed works great. The squeaky noise in the door is still present. We need to get back in and have it looked at again.
CHRIS S., service manager from Northtowne Hyundai responded on 06/17/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Give us a call and we will gladly look at the squeakng noise for you.

Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


Verified Customer
Kansas City, MO
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Great service
Always get great service!
CHRIS S., service manager from Northtowne Hyundai responded on 06/12/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


Verified Customer
Kansas City, MO
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
So friendly
I love the guys at the shop! They're all really friendly and know their stuff! And my car was serviced really quickly and then they called to inform me my car was finished!
CHRIS S., service manager from Northtowne Hyundai responded on 06/12/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


DF
Deborah F.
Kansas City, MO
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Debb Fortney
Bobby in the service department understands my needs and always recommends the best options he has available at the best price. I trust him and his opinions and the options he provides. I will ALWAYS call Bobby for my service needs and he’s the best thing in that dealership.
CHRIS S., service manager from Northtowne Hyundai responded on 06/11/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


BE
Bradley E.
Kearney, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Great service
It took less than an hour on a Friday afternoon to get the oil changed. Great service! Thank you.
CHRIS S., service manager from Northtowne Hyundai responded on 06/11/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


DB
David B.
Kansas City, MO
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
On line booking
I like the convince of scheduling service on line.
CHRIS S., service manager from Northtowne Hyundai responded on 06/10/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


AL
Ashley L.
Kansas City, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
The staff is AMAZING
The staff is so generous and kind! It's such a great atmosphere to be around. Thank you!
CHRIS S., service manager from Northtowne Hyundai responded on 06/07/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


TC
Terry C.
Basehor, KS
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Efficient and Professional
I have nothing but good to say about Northtowne Hyundia and it's service department. Always professional and efficient. Great quality service and personnel.
CHRIS S., service manager from Northtowne Hyundai responded on 06/07/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


GT
Gayla T.
Kansas City, MO
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Great Service
Service was completed very quickly and courtesy.
CHRIS S., service manager from Northtowne Hyundai responded on 06/07/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


BW
Barbara W.
Kansas City, MO
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Computer update and oil change
Fast friendly service.
CHRIS S., service manager from Northtowne Hyundai responded on 06/07/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!


Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai