Northtowne Hyundai

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816-436-2255
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Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

1875 Reviews

5 star
87%
4 star
8%
3 star
1%
2 star
1%
1 star
1%

ReScore Reviews™ (17)

ReScore
Overall Rating 4.5294141/5Overall Rating 4.5294141/5Overall Rating 4.5294141/5Overall Rating 4.5294141/5rating 4.5294141
Original
Overall Rating 2.0588235/5Overall Rating 2.0588235/5rating 2.0588235rating 2.0588235rating 2.0588235
97% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews

WF
William F.
Orrick, MO
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
The service man that helped me was super.
Service man was terrific. Answered all my questions plus very nice. The wait was short and I love the coffee machine.
Recommended
Verified Customer
Kansas City, MO
2012 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2018 Category: Service
Good Service
Acceptable Service
Recommended
JASEN G., Service Manager from Northtowne Hyundai responded on 09/23/2018

Good morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you for the kind words and have a great day!


Best regards,


Jay Gillihan
Service Manager
Northtowne Hyundai
Verified Customer
Omaha, NE
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Friendly staff, long wait
Visit was fine. Wait was very long just for an oil change, but they checked in along the way and gave me $5 off for my wait time.
Recommended
JASEN G., Service Manager from Northtowne Hyundai responded on 09/23/2018

Good morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you for the kind words and have a great day!


Best regards,


Jay Gillihan
Service Manager
Northtowne Hyundai
AB
Afton B.
Kansas City, MO
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Love my Hyundai!
Great service, friendly staff
Recommended
JASEN G., Service Manager from Northtowne Hyundai responded on 09/23/2018

Good morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you for the kind words and have a great day!


Best regards,


Jay Gillihan
Service Manager
Northtowne Hyundai
Verified Customer
Kansas City, MO
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Sonata repair
Quick repair with quality work
Recommended
JASEN G., Service Manager from Northtowne Hyundai responded on 09/23/2018

Good morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you for the kind words and have a great day!


Best regards,


Jay Gillihan
Service Manager
Northtowne Hyundai
TH
Traci H.
Belton, MO
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Friendly Service Department
To me, it seemed like everyone in the service department was very friendly and willing to help and answer any questions. The man who helped me was named Bobby and he was very helpful for this service trip and with advice for my next service trip.
Recommended
JASEN G., Service Manager from Northtowne Hyundai responded on 09/23/2018

Good morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you for the kind words and have a great day!


Best regards,


Jay Gillihan
Service Manager
Northtowne Hyundai
KA
Kayode A.
Liberty, MO
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Good
Good
Recommended
JASEN G., Service Manager from Northtowne Hyundai responded on 09/23/2018

Good morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you for the kind words and have a great day!


Best regards,


Jay Gillihan
Service Manager
Northtowne Hyundai
SF
Sandra F.
Kansas City, MO
2009 Hyundai Elantra To
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great Service....Great Service Staff
I have owned 2 Hyundai Elantras in the past 12 years. The first one I had for 2-3 years, and traded it for my 2009 Hyundai Elantra Touring Car. Love this car.....wish the newer models were styled more like it.

I always get great service from Bobby, my service advisor. He keeps me informed about what is needed to keep my car humming. He never tells me I need work unless it is truly needed. His honesty and friendliness is appreciated more than words can say.

The waiting area for customers is clean and comfortable...not the case in some dealerships I have been to.
Recommended
JASEN G., Service Manager from Northtowne Hyundai responded on 09/23/2018

Good morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you for the kind words and have a great day!


Best regards,


Jay Gillihan
Service Manager
Northtowne Hyundai
RS
Randy S.
Kansas City, MO
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Awesome Staff
Brought my new Hyundai in for its first service and it was great to see everyone again. The staff here both in service and sales are just awesome. Wished I could have seen my salesman Tom, but he was on vacation so I will just have to catch him next time. Way to go Northtowne Team!
Recommended
JASEN G., Service Manager from Northtowne Hyundai responded on 09/23/2018

Good morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you for the kind words and have a great day!


Best regards,


Jay Gillihan
Service Manager
Northtowne Hyundai
Verified Customer
Kansas City, MO
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great Service Department
It's always a pleasure when dealing with Phil and the rest of the service department. They are always helpful to me, accommodating and they do their absolute best to make sure your wait time is more than satisfactory. They always tell me what my car needs and what it will need on the next servicing. They're professional and friendly.
Recommended
JASEN G., Service Manager from Northtowne Hyundai responded on 09/23/2018

Good morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you for the kind words and have a great day!


Best regards,


Jay Gillihan
Service Manager
Northtowne Hyundai
JW
Jon W.
Kansas City, MO
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Phil and team provide excellent service
Consistently good service. Phil always professional and helpful!
Recommended
JASEN G., Service Manager from Northtowne Hyundai responded on 09/19/2018

Good morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you for the kind words and have a great day!


Best regards,


Jay Gillihan
Service Manager
Northtowne Hyundai
Verified Customer
Fort Leavenworth, KS
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great customer service
Always friendly and always able to fit me in even without an appointment.
Recommended
JASEN G., Service Manager from Northtowne Hyundai responded on 09/19/2018

Good morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you for the kind words and have a great day!


Best regards,


Jay Gillihan
Service Manager
Northtowne Hyundai
LR
Laura R.
Blue Springs, MO
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Excellent customer service
Great service and exceptional customer service
Recommended
JASEN G., Service Manager from Northtowne Hyundai responded on 09/18/2018

Good morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you for the kind words and have a great day!

Best regards,


Jay Gillihan
Service Manager
Northtowne Hyundai
KG
Katherine G.
Kansas City, MO
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great place!
They diagnosed, ordered, and, repaired my vehicle in like 3 days. Thats jimmy johns fast.
Recommended
JASEN G., Service Manager from Northtowne Hyundai responded on 09/17/2018

Good afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you for the kind words and have a great day!


Best regards,


Jay Gillihan
Service Manager
Northtowne Hyundai
SE
Steve E.
Kansas City, MO
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Quick and friendly service.
The best car service I have ever had.
Recommended
JASEN G., Service Manager from Northtowne Hyundai responded on 09/17/2018

Good morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you for the kind words and have a great day!


Best regards,


Jay Gillihan
Service Manager
Northtowne Hyundai
Verified Customer
Kansas City, MO
2008 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Did great!
Ryan was great!
Recommended
JASEN G., Service Manager from Northtowne Hyundai responded on 09/17/2018

Good morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you for the kind words and have a great day!


Best regards,


Jay Gillihan
Service Manager
Northtowne Hyundai
CW
Christopher W.
Kansas City, MO
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Great service. Checks for recalls!
Great service. Checks for recalls! Clean!
Recommended
JASEN G., Service Manager from Northtowne Hyundai responded on 09/17/2018

Good morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you for the kind words and have a great day!


Best regards,


Jay Gillihan
Service Manager
Northtowne Hyundai
TS
Toni S.
Kansas City, MO
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Car service
Car service
Recommended
JASEN G., Service Manager from Northtowne Hyundai responded on 09/17/2018

Good morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family!


Best regards,


Jay Gillihan
Service Manager
Northtowne Hyundai
Verified Customer
Kansas City, MO
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
wonderful
The tech was so respectful and eager to help that I would never go anywhere else. Good job
Recommended
JASEN G., Service Manager from Northtowne Hyundai responded on 09/13/2018

Good afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you for the kind words and have a great day!


Best regards,

 


Jay Gillihan
Service Manager
Northtowne Hyundai
Verified Customer
Shawnee, KS
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Good People
I just went in for an oil change and to get a tire fixed. Everyone there treats you good ...from the service guys, the cashier, to other customers waiting on their cars. My sales guy even stopped to ask me how my car was doing. Just Good People!!!
Recommended
JASEN G., Service Manager from Northtowne Hyundai responded on 09/13/2018

Good morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you for the kind words and have a great day!


Best regards,


Jay Gillihan
Service Manager
Northtowne Hyundai