Northtowne Hyundai

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816-436-2255
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Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(2,754 Reviews)
5 star
88%
4 star
7%
3 star
1%
2 star
<1%
1 star
<1%

ReScore Reviews™ (34)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
97% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

JM
Jessicia M.
Kansas City, MO
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020 Category: Service
customer service
I usually get great customer service
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 07/03/2020

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Holiday!




Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

 

 

SH
Steve H.
Kansas City, MO
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020 Category: Service
Routine service
Fair and honest.
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 07/01/2020

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Holiday!




Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

Verified Customer
Kansas City, MO
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020 Category: Service
Great customer service
Schedule maintenance is easy and fast. They stay on time.
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 07/01/2020

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Holiday!




Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

DW
Donn W.
Kansas City, MO
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020 Category: Service
Great service
Fast and courteous. Great work !
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 07/01/2020

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Holiday!




Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

WF
William F.
Orrick, MO
2011 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2020 Category: Service
I love the coffee machine but other than that Phil the gentleman that helps be is nice and very helpful if I have questions.
The times is excellent. They are quick and do a very good job.
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 06/30/2020

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great WeeK!




Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

Verified Customer
Kansas City, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2020 Category: Service
Consistent excellent service
Always the best
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 06/30/2020

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great WeeK!




Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

DT
David T.
Kansas City, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020 Category: Service
The great service
And love the new Cars
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 06/26/2020

CS
CHRIS S., service manager from Northtowne Hyundai responded on 06/26/2020

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!




Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

JO
John O.
Kansas City, MO
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020 Category: Service
NT Hyundai rocks!!
As always, maintenance on the Elantra was handled superbly!! I can always count on Phil at NT to take care of us!!
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 06/23/2020

Good Afternoon,

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!




Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

MD
Michael D.
Kansas City, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020 Category: Service
Fast and Efficient
I called with an emergency situation and spoke with Phil. He was able to get me in quickly and take care of the problem. We have always been impressed with the service that we have received at Northtowne Hyundai.
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 06/22/2020

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!




Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

SM
Stephen M.
Kansas City, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020 Category: Service
2020 Hyundai Tuscon Ultimate
Thank you to Adam Quint for his continued and endless pursuit to find us the best vehicle and the best deal to fit our budget.
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 06/22/2020

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!




Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

WY
William Y.
Kansas City, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020 Category: Service
Excellent service done quickly
Always appreciate the care and attention at north town Hyundai
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 06/22/2020

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!




Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

CF
Carolee F.
Kansas City, MO
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020 Category: Service
Northtown Hyundai rocks
Love my Santa Fe & all the people there are great
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 06/19/2020

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!




Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

Verified Customer
Lees Summit, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2020 Category: Service
Great service
And I got in and out quickly.
Recommended
CHRIS S., service manager from Northtowne Hyundai responded on 06/18/2020

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!




Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai

LG
Laura G.
Kansas City, MO
2009 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2020 Category: Service
Service that makes you feel special
The service for my oil change and to help figure out a broken latch on the console was very thoughtful. The service man (Barry) was considerate and listened to my explanations before reassuring me they would look into the problems.
I am VERY DISSAPOINTED that the dealership did not provide Covid protection aids; such as hand gel for customers; and there were no signs that I saw advising customers to use face masks or keep distance. There were some 6ft markings on the floor of the service bay. I did not see any Hundai people wearing masks, so I guess they were not encouraged to use them. My friends say the Toyota dealer/service area was set up for Covid, even offering customers a mask.
Normally I would definitely recommend Hyundai to my friends. But maybe not during this virus crisis.
CS
CHRIS S., service manager from Northtowne Hyundai responded on 06/17/2020

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!




Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai


RM
Randall M.
Kansas City, MO
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2020 Category: Service
Pros at maintaining my Hyundai
Service is friendly, professional and quick. They go the extra mile to make me happy. They really know Hyundais and everything is done right the first time at a fair price.
Recommended
CS
CHRIS S., service manager from Northtowne Hyundai responded on 06/17/2020

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!




Best regards,




Chris Stroud
Service Manager
Northtowne Hyundai