Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84
4.8

( 2610 Reviews )

ReScore Reviews™ (30)

ReScore
Overall Rating 4.4666693/5Overall Rating 4.4666693/5Overall Rating 4.4666693/5Overall Rating 4.4666693/5rating 4.4666693
Original
Overall Rating 2.1666707/5Overall Rating 2.1666707/5rating 2.1666707rating 2.1666707rating 2.1666707
97% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


KP
Kerrin P.
Kansas City, MO
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
I Had Hoped to Read More of Moby Dick
But they were too efficient with my latest service visit!
CHRIS S., service manager from Northtowne Hyundai responded on 10/28/2019

Good Morning:

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager


Verified Customer
Platte City, MO
2018 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Good experience
Got in and out with appt.
CHRIS S., service manager from Northtowne Hyundai responded on 10/25/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!


Best regards,




Chris Stroud
Service Manager


Verified Customer
Kansas City, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Friendly professional service.
Sales and service are quick and easy to work with.
CHRIS S., service manager from Northtowne Hyundai responded on 10/25/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!


Best regards,




Chris Stroud
Service Manager


JB
John B.
Saint Joseph, MO
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
30K service
Great!
CHRIS S., service manager from Northtowne Hyundai responded on 10/24/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager


AT
Anthony T.
Kansas City, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Great service
Always quick and friendly and they do great work.
CHRIS S., service manager from Northtowne Hyundai responded on 10/24/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager


LJ
Leota J.
Grandview, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
The people
The staff was very friendly and informed.
CHRIS S., service manager from Northtowne Hyundai responded on 10/24/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager


RT
Robin T.
Liberty, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Service Department
I appreciated my Service rep who kept me informed of the progress of my service and clearly answered my questions!
CHRIS S., service manager from Northtowne Hyundai responded on 10/24/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager


DK
David K.
Kansas City, MO
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Always do a great job!
Excellent service as always, thanks!
CHRIS S., service manager from Northtowne Hyundai responded on 10/24/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager


Verified Customer
Kansas City, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
good service
Easy to set up appointment job done quickly
CHRIS S., service manager from Northtowne Hyundai responded on 10/23/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager


KW
Kim W.
Kansas City, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Great Job
Great Service! They were fast and friendly. I loved they had a business center inside where I could bring my laptop and work while I wait. Lastly, they found something I should change besides what I asked them to do and suggested it to me. I really appreciate that.
CHRIS S., service manager from Northtowne Hyundai responded on 10/23/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager


Verified Customer
Kansas City, MO
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Service Review
Consistently good
CHRIS S., service manager from Northtowne Hyundai responded on 10/23/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager


Verified Customer
Kansas City, MO
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Oil change
Great service
CHRIS S., service manager from Northtowne Hyundai responded on 10/22/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager


Verified Customer
Kansas City, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Fast and friendly service
Have always had fast and friendly service
CHRIS S., service manager from Northtowne Hyundai responded on 10/22/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager


GG
Gary G.
Independence, MO
2019 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/22/2019 Category: Service
Service Mixup
All was great as far as the oil change and tire rotation service completed on our car. However communication between employees the day I went wasn't as good.
CHRIS S., service manager from Northtowne Hyundai responded on 10/22/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!
We are usually spot on, but we do make mistakes. Is there anytnng that I can do for you to make it up to you? Please let me know as I would like to help.

Best regards,




Chris Stroud
Service Manager


WG
William G.
Kansas City, MO
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
The people and the service/
The people and service are great. Only one thing bothered me - not the service- but using the auto GPS. My wife's 2014 Hyundai 's GPS found her brother's house in Northern VA with no problem. However, in my 2018 Hyundai, the GPS told us "no such address"! Apparently Hyundai used a different provider after 2014 and its data base wasn't as good as the one in 2014. We verified the address 3 times. Her phone GPS got us to his house fine using the same address as we tried unsuccessfully in the 2018 Hyundai! Is there a software update in the works?
CHRIS S., service manager from Northtowne Hyundai responded on 10/22/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!

In regards to the GPS, PLease go to MAPNSOFT.COM as they provide the update for Hyundai motor. 


Best regards,




Chris Stroud
Service Manager


RR
Rafael R.
Overland Park, KS
2002 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Northtowne Hyundai
Bobby in Hyundai service always takes great care of us. He is always professional and is one of the top reasons that we keep coming back.
CHRIS S., service manager from Northtowne Hyundai responded on 10/22/2019

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager


LB
Lisa B.
Kansas City, MO
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Very friendly
Bobby was great and service was efficient
CHRIS S., service manager from Northtowne Hyundai responded on 10/21/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager


Verified Customer
Kansas City, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Service Review
Oil change - check
Multi point systems check - check
New tires - check
My Sonata is ready for winter!
CHRIS S., service manager from Northtowne Hyundai responded on 10/21/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager


Verified Customer
Kansas City, MO
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019 Category: Service
Excellent Service
Excellent Service as always
CHRIS S., service manager from Northtowne Hyundai responded on 10/21/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager


MC
Mark C.
Country Club, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019 Category: Service
Awesome service
It’s always a joy working with the service managers and having their technicians to take care of my vehicle. Quality service from all staff
CHRIS S., service manager from Northtowne Hyundai responded on 10/21/2019

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!


Best regards,




Chris Stroud
Service Manager