Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

650 Reviews

99% Would Recommend
Latest Review about 17 hours ago

Reviews


RB
Ron B.
Austin, TX
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Ron said this was his first time to the facility and the staff exceeded all his expectations. The repairs were completed in a timely manner for the price he was quoted.
This review was collected via phone interview by Customer Research Inc.

GG
Gerardo G.
Round Rock, TX
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Gerardo said they did great. They were able to get the work done very quickly.
This review was collected via phone interview by Customer Research Inc.

GG
Gerardo G.
Round Rock, TX
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Gerardo said they did great. They were able to get the work done very quickly.
This review was collected via phone interview by Customer Research Inc.

NM
Nick M.
Austin, TX
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Nick said the employees did a great job, were very timely, very straight forward, easy to use and the price was good. All around this was a perfect experience for him.
This review was collected via phone interview by Customer Research Inc.

YV
YADY V.
Round Rock, TX
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Friendly and attentive staff always especially in front
Everyone is always helpful with explaining and making you feel as though your vehicle is in the right hands. Never have I felt like they were trying to get over and make me feel as though the service I was getting done or that I needed was not needed or forced. Very reputable shop and we will continue to have our vehicles serviced here and refer others

PB
Patrick B.
Austin, TX
Buick Terraza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Patrick said the staff provided good service. He didn't have to wait long.
This review was collected via phone interview by Customer Research Inc.

RR
Richard R.
Round Rock, TX
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Excellent, reasonable and prompt service.
I had a battery problem. The Open Road crew fixed it efficiently and promptly.

NL
Nicholas L.
Round Rock, TX
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Nicholas said the staff were quick and the price was reasonable.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Round Rock, TX
Chevrolet Silverado 1500
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/19/2018
Wow..not the usual experience
I went in for an oil change at about 1:30 pm on a wed or thurs a week ago. When I went in, there was nobody waiting in the office and the desk guy Fabian (can't recall if that was his name?) was running the front office who should probably be in the garage away from customers. Long story short..in the 1 hour and 45 minutes I waited for an oil change...yea it took that long...I had to endure this guy answering the phone and treating customers in such an unbelievable way! He would flat out BS them up a tree and then call some other store to try and get things done for the customers he was lying to. He was even telling the guy that they don't have 5 star ratings cause they are idiots about cars and treat there customers bad, all at the same time he was doing just that to the guy on the phone. Seems they had too many people not focusing on getting things done. My biggest beef was that if they had too many problems going on that day (there were alot) then be up front with me about how long I'm gonna wait. When he knew they were having alot of issues, you gotta tell the customer that 'if you want an oil change, we'll do it, but we are slammed and this might take awhile.' I usually go to a place on 620 and out in 10 minutes....should have remembered last time...but thats a different story...oh and he said the owner was on vacation to someone on the phone.

BS
Bill S.
Round Rock, TX
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Bill said his overall experience was great. They are good people. He was given a really good deal and service. There hasn't been a problem with anything they've done for him.
This review was collected via phone interview by Customer Research Inc.

SS
Shelby S.
Lockhart, TX
Volkswagen GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Shelby said the staff is so good with her vehicle, and they do great honest work. They keep in touch and are super responsive.
This review was collected via phone interview by Customer Research Inc.

MH
Michael H.
Austin, TX
Ram 1500
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2018 Category: Service
Michael said the staff was not able to fix his vehicle.
This review was collected via phone interview by Customer Research Inc.

VC
Vanessa C.
Round Rock, TX
Chevrolet Silverado 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Vanessa said she was not satisfied with the time and how many times she called. It was 6 in the morning, and they would not answer. She stated she thought the business was 24 - 7.
This review was collected via phone interview by Customer Research Inc.
John Y. from Open Road Automotive & Tire responded on 06/12/2018

Vanessa the reason we were unable to help you at 6 in the morning is because you let no call back number for us to return your call.  Thanks for your input.


JM
Jerry M.
Round Rock, TX
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2018 Category: Service
Jerry said he received good service, and it was both prompt and pleasant. However, it took longer than expected.
This review was collected via phone interview by Customer Research Inc.

BG
Brian G.
Austin, TX
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Brian said the staff was nice and they did a good job.
This review was collected via phone interview by Customer Research Inc.
John Y. from Open Road Automotive & Tire responded on 06/12/2018

Brian, Thanks for the nice review!


GV
Ganesh V.
Round Rock, TX
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Ganesh said they have a friendly staff and they were fast.
This review was collected via phone interview by Customer Research Inc.

MH
Mary H.
Georgetown, TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Mary said the staff met her at the door, they were ready to go when they said they would be, and they got her out on time. They do a great job running the office.
This review was collected via phone interview by Customer Research Inc.
John Y. from Open Road Automotive & Tire responded on 06/12/2018

Mary,
thanks for the review.  


RR
Richard R.
Round Rock, TX
Cadillac SRX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
Excellent, reasonable and prompt service.
I have had vehicles worked on at Open Road several times with always excellent results.

JE
Juan E.
Round Rock, TX
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Juan said the business really cares for their customers and they were not just trying to make a quick buck.
This review was collected via phone interview by Customer Research Inc.

KL
Kathrine L.
Round Rock, TX
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Kathrine said the service was excellent.
This review was collected via phone interview by Customer Research Inc.

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