Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88
4.9

( 417 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 21 days ago

Reviews


CV
Cindy V.
Mcallen, TX
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Cindy said the business does a good job. They are prompt and friendly.
This review was collected via phone interview by Customer Research Inc.

RG
Roger G.
Mcallen, TX
INFINITI G37 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Roger said the business is prompt, and makes convenient appointments.
This review was collected via phone interview by Customer Research Inc.

KP
Kathleen P.
Mission, TX
Ford Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018 Category: Service
Kathleen said she is always treated with consideration at this business. They always communicate with her. It is always excellent vehicle service and excellent customer service. They go above what is required. She always recommends them.
This review was collected via phone interview by Customer Research Inc.

V
Valued Customer
Mcallen, TX
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2018
Always Efficient
Mody and everyone at Premium is so helpful in getting your car finished and educating you on the steps you can take to improve/repair it. They're always a big help.

MC
Martin C.
Mcallen, TX
Land Rover LR3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2018
Very Friendly Service
After a 2,000 mile trip, both of my headlights were burnt out. One call and a short visit and the lights were replaced. Mody also offered some advice going forward. My "go to" service centre in the Valley. Very happy with the professionalism and knowledgeable service provided. Thanks!

JR
Joanna R.
Mcallen, TX
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2018
Excellent Customer Service
Mody at Premium Automotive Service is great! He's personable and honest. He genuinely cares about his customers. He even remembered that I had to take my cat to the vet and he asked how she was doing the next day. He worked with me on what was best for me financially and for my car given that it's older and I'm planning on getting a new car within the next couple years. The only reason I didn't give a 5th star is because they made me pay $86 for a diagnostic, which told me the exact same thing as the free diagnostic at AutoZone.

JT
Justin T.
Weslaco, TX
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Excellent customer service
I was treated well and with respect. They explained everything in detail

KB
Karen B.
Mcallen, TX
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Service ... customer oriented
Great service

KC
Krystal C.
Edinburg, TX
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2017 Category: Service
Krystal said the gentlemen who provided the inspection were very helpful.
This review was collected via phone interview by Customer Research Inc.

JL
Jason L.
Mcallen, TX
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2017 Category: Service
Jason said the business was quick and efficient.
This review was collected via phone interview by Customer Research Inc.

PS
Pedro S.
Texas
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2017 Category: Service
Pedro said they waited after closing for him to pick up his vehicle. They are friendly. This is a family owned business.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Pharr, TX
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2017
Great Service
I initially took my 2001 Toyota Tacoma in for just an inspection sticker. The manager "Mody" showed me how my truck was leaking oils from the drive train. The truck had over 200K miles on it and I hadn't had much done to it previously. I asked Mody to replace all of the leaking parts. Then I decided to do everything else to the truck to keep it running for another long stretch. Mody was so helpful and patient. He would call regularly to give me updates on the truck. He even offered to give me a ride between my home and to or from the repair shop several times. The work was done professionally and to my satisfaction. Yes, it was a bit pricey but fair since I had several things done to it. I came away happy. I feel I can trust Mody and his repair staff to do a great job.

FV
Fabricia V.
Mission, TX
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017 Category: Service
Fabricia said she recommends the business.
This review was collected via phone interview by Customer Research Inc.

IV
Ivon V.
Penitas, TX
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2017 Category: Service
Ivon said the employees did a good job and they worked with her on the payment.
This review was collected via phone interview by Customer Research Inc.

ID
Ismael D.
Pharr, TX
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017 Category: Service
Spoke with Yvette. She said the service was good at the business.
This review was collected via phone interview by Customer Research Inc.

RG
Roger G.
Mcallen, TX
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2017 Category: Service
Roger said the business has always done great work.
This review was collected via phone interview by Customer Research Inc.

WF
Wentia F.
Edinburg, TX
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2017
Professional service
Helpful, friendly staff with great customer service

SS
Shahbaz S.
Edinburg, TX
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2017
Great Service
I am new to the Valley, I needed to have my car checked. I googled for the closest mechanic and I found Premium Automotive Services and I am really happy with the service. I had to leave my car overnight, they gave me a ride home and the next day they picked me up from my work. They communicated with me and told me what I needed to do and I will most definitively go back to them for my services. Finding a trust worthy mechanic is hard these days and I am glad I found one.

AR
Alec R.
Mcallen, TX
Porsche 944
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
Alec said the staff did a good job and they were quick. The staff was prompt and they took care of him.
This review was collected via phone interview by Customer Research Inc.

AH
Aaron H.
Mission, TX
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2017 Category: Service
Aaron said the employees were very helpful in finding everything wrong with his vehicle.
This review was collected via phone interview by Customer Research Inc.