Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

1192 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 4.375/5Overall Rating 4.375/5Overall Rating 4.375/5Overall Rating 4.375/5rating 4.375
Original
Overall Rating 2.625/5Overall Rating 2.625/5rating 2.625rating 2.625rating 2.625
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


SR
Samuel R.
Athens, NY
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Samuel
They take good care of my car
Jeffrey D. from Prestige Hyundai responded on 01/19/2019

We strive to give our customers a pleasant experience with fast, friendly, accurate, and efficient service. Thank you for taking the time to respond! We look forward to seeing you at your next scheduled service.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

JK
Janet K.
Catskill, NY
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Very efficient and personable.
I can almost always get an appointment for service or repair very quickly, the prices are fair, and the staff are very friendly.
Jeffrey D. from Prestige Hyundai responded on 01/17/2019

Our goal is always 100% satisfaction and we take pride in making our customers happy. The team here at Prestige is glad that your experience with us went well. We look forward to seeing you on your next visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

Verified Customer
West Hurley, NY
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Good place
Love the service
Jeffrey D. from Prestige Hyundai responded on 01/17/2019

We are so glad to hear that you are happy with our service here at Prestige. Our goal is always 100% satisfaction and we take pride in making our customers happy. We look forward to seeing you on your next visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

Verified Customer
Kingston, NY
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Excellence
Have found, now as before, the service is excellent. The staff is very informative about the things that needed to be done ..and is done..Jeff is one of best.
Jeffrey D. from Prestige Hyundai responded on 01/17/2019

Thank you for your response. It is always a pleasure being able to help you with your service needs. We look forward to seeing you at your next service visit. 

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

Verified Customer
New Paltz, NY
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
don siegman
In and out in less then an hour. Did just what they said they would do.
Jeffrey D. from Prestige Hyundai responded on 01/17/2019

We strive to give our customers a pleasant experience with fast, friendly, accurate, and efficient service. Thank you for taking the time to respond! We look forward to seeing you at your next scheduled service.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

RW
Richard W.
New Paltz, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
personnel
friendly, courteous, knowledgeable staff. clean workplace.
Jeffrey D. from Prestige Hyundai responded on 01/15/2019

We strive to give our customers a pleasant experience with fast, friendly, accurate, and efficient service. Thank you for taking the time to respond! We look forward to seeing you at your next scheduled service.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

RH
Robert H.
Lake Katrine, NY
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
people and service
excellent
Jeffrey D. from Prestige Hyundai responded on 01/09/2019

Thanks, Bob I'm glad to see your doing better. It always a pleasure getting to chat with you while you are here. Hope you have a great new year, and look forward to seeing you at your next service. 

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

RC
Ron C.
Glenford, NY
2004 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Customer
Good service
Jeffrey D. from Prestige Hyundai responded on 01/08/2019

. We strive to give our customers a pleasant experience with fast, friendly, accurate, and efficient service. Thank you for taking the time to respond! We look forward to seeing you at your next scheduled service.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

JO
James O.
Campbell Hall, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/08/2019 Category: Service
Charged for problem that probably didn't exist.
Charged 800.00 for a part so car could pass inspection, because of check engine light. A smoke test was supposedly done. 5 days after paying 1800.00 for work on car just to pass inspection. Check engine light back on. Big misdiagnosis!
Jeffrey D. from Prestige Hyundai responded on 01/09/2019

James, 
Please give me a call in reference to the check engine light coming back on and see what we can do about getting the car back here to see whats going on with the check engine light and see if we can get this issue taken care of. I would suggest calling and speaking directly with me at ext. 265 or Eric our Service Director at ext. 212. Thank you.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

JD
Jeffrey D.
Connelly, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
5 Stars
Top notch service
Jeffrey D. from Prestige Hyundai responded on 01/08/2019

We are so glad to hear that you are happy with our service here at Prestige. Our goal is always 100% satisfaction and we take pride in making our customers happy. We look forward to seeing you on your next visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

Verified Customer
Hyde Park, NY
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
A friendly atmosphere
Prestige provides a clean and comfortable atmosphere for their customers
Jeffrey D. from Prestige Hyundai responded on 01/04/2019

I am happy to hear that you are satisfied with our service. We strive to provide the best experience as possible. Look forward to seeing you at your next service. Enjoy your New Year !

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

JD
John D.
New Paltz, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
Excellent service
Prestige Hyundai always offers professional, friendly, competent service. Jeff Decker always finds the time to make sure everything we ask is done well. We are pleased with the service as well as the waiting room and wait time. Thank you
Jeffrey D. from Prestige Hyundai responded on 01/02/2019

Thank you for your continued business. We strive to give our customers a pleasant experience with fast, friendly, accurate, and efficient service. We look forward to being able to serve you on your next scheduled visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

JM
James M.
Wappingers Falls, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018 Category: Service
Outstanding!!
Consistent excellent customer service by the service department
Jeffrey D. from Prestige Hyundai responded on 12/31/2018

Thank you James. I hope you enjoy your new car and we look forward to providing you the same service as we did with your last Sonata. Hope you have a great New Year !

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

MC
Melody C.
Palenville, NY
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018 Category: Service
Great attitudes and great service.
I use my car for work, and Prestige Hyundai ensures that I, or my family members, never are stuck on the side of the road somewhere. They provide great service, and are always courteous, kind and professional!
Jeffrey D. from Prestige Hyundai responded on 12/31/2018

I am happy to hear that you are satisfied with our service. It is always a pleasure being able to take care of all your service needs. I hope you and your family have a great New Year !!

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

MN
Monika N.
Kingston, NY
2016 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2018 Category: Service
latest service visit
The service was excellent but please advise your writers to ask for coupons my husband had one but forgot Had he been reminded he would have used it
Jeffrey D. from Prestige Hyundai responded on 12/30/2018

Thank you for your response. I’m glad to hear that you were happy with our service. In regards to your coupon, please save the coupon and bring it in at your next service we will honor it for you. Happy New Year !

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

RW
Richard W.
New Paltz, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
The world has changed--------------for THE BEST!
EVERYTHING & EVERYONE WAS GREAT.
Jeffrey D. from Prestige Hyundai responded on 12/28/2018

We strive to give our customers a pleasant experience with fast, friendly, accurate, and efficient service. Thank you for taking the time to respond! We look forward to seeing you at your next scheduled service.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

Verified Customer
New York, NY
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Quick Turnaround
Called in last minute for a quick oil/filter change and they were able to fit us in and give a speedy turnaround.
Jeffrey D. from Prestige Hyundai responded on 12/28/2018

Thank you for the response Jay, Hope you enjoyed your holidays. Look forward to seeing you at your next visit. Have a Happy New Year !

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

JD
Joseph D.
Highland, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/28/2018
Service Department Absolutely Sucks
Jason of the Service Department absolutely stinks when it comes down to finite troubleshooting. They are parts replace-ers, not troubleshooters. They took my dad for $450.00 suggesting parts needed to be replaced to fix a specific problem that they were troubleshooting with their own computer. They were never able to fix it and eventually told my dad they didnt know what to do anymore. KEEP AWAY FROM THESE GUYS! VERY SHADY.
Jeffrey D. from Prestige Hyundai responded on 12/29/2018

Customer brought car in with parts from another repair shop that could not get the car running. In the original diagnosis in which we found the junction block power issue customer declined repair and requested we preform ad temporary repair, which we did. Customer took vehicle to return to original repair shop however the vehicle broke down on the way. Vehicle towed back to dealer, when we agreed to install previously recommended junction block. After doing so additional repairs were needed of which the customer declined. Customer was NOT charged for the junction block or the installation. Car was towed out of dealership without any other repairs.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

JH
James H.
Milton, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Service
Owner
Professional.
Jeffrey D. from Prestige Hyundai responded on 12/27/2018

Thank you for the favorable review. We work hard to be the best dealer around. We are so glad to hear that you are happy with our service here at Prestige. We lok forward to seeing you at your next visit. Hope you have a great New Year !

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

LM
Liane M.
Kingston, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Service
Very welcoming and accommodating
Great as usual! The greeter was all smiles!
Jeffrey D. from Prestige Hyundai responded on 12/27/2018

Our goal is always 100% satisfaction and we take pride in making our customers happy. The team here at Prestige is glad that your experience with us went well. We look forward to seeing you on your next visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com