Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1295 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 4.4444456/5Overall Rating 4.4444456/5Overall Rating 4.4444456/5Overall Rating 4.4444456/5rating 4.4444456
Original
Overall Rating 2.625/5Overall Rating 2.625/5rating 2.625rating 2.625rating 2.625
96% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


Verified Customer
Poughkeepsie, NY
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
everything went smooth!
everything was great1. finished is less time than expected

BM
Bruce M.
Saugerties, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2019 Category: Service
welcoming facility
staff is efficient, thorough and pleasant. Waiting time is explained and held to. Area is very welcoming and clean.

HC
Helen C.
Coxsackie, NY
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Tire swap
Professional, always nice staff, nice waiting room
Jeffrey D. from Prestige Hyundai responded on 04/20/2019

Thank you very much for taking the time to respond. Our staff does strive to be helpful and friendly at all times. Thank you for your continued business. We look forward to being able to serve you on your next scheduled visit.          

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

Verified Customer
Kingston, NY
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Top notch service
Not just with this visit, but I have found that the service dept is very helpful with explaining and rectifying any problem that I may have..
Jeffrey D. from Prestige Hyundai responded on 04/20/2019

Our goal is always 100% satisfaction and we take pride in making our customers happy. The team here at Prestige is glad that your experience with us went well. We look forward to seeing you on your next visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com
Jeffrey D. from Prestige Hyundai responded on 04/20/2019

Thank you for your response, We work very hard to provide the best experience as possible. I am happy to hear that we are able to meet your expectations. We look forward to seeing you at your next visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

RR
Rhonda R.
Kingston, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2019 Category: Service
Vehicle service
Acceptable service
Jeffrey D. from Prestige Hyundai responded on 04/20/2019

Thank you very much for taking the time to respond. Our staff does strive to be helpful and friendly at all times. Please let us know how we can do to improve our service! We look forward to being able to serve you on your next scheduled visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

Verified Customer
Rhinebeck, NY
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Great Service
Service is always quick and easy. Good explanations of the problem and the fix. The staff is friendly and always in a good mood.
Jeffrey D. from Prestige Hyundai responded on 04/18/2019

We are very glad to hear about your continued satisfaction. We strive to give our customers a pleasant experience with fast, friendly, accurate, and efficient service. Thank you for taking the time to respond! We look forward to seeing you at your next scheduled service.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

MD
Michael D.
Saugerties, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2019 Category: Service
Mixed review
I have no problem with the dealership or the staff of the location. I had a recall for our 2018 Sonata to update the computer program. It was done promptly. I made it 2 miles down the road and the new program did exactly what it was there to do. I was told if this happens to bring it immediately to a dealership. I did and was told I had to leave the car there and I was given a rental to use. The kick in the pants was it might be repaired sometime around June. Why? Because the part that’s needed to correct the issue is back logged due to the number of these harnesses that are needed to repair all these vehicles that have this same issue after the upgrade. My question is why would Hyundai Corporate continue doing upgrades if they know they don’t have parts available to correct an issue that the upgrade creates?

I don’t hold it against the dealership or the employees there. I do find it frustrating that my car, the one I bought, the one I wanted is sidelined for around 3 months due to not having enough parts available to fix what wasn’t broken till the recall
Jeffrey D. from Prestige Hyundai responded on 04/18/2019

Thank you for your response your input means alot to us. We have taken a differant approach to this recall since we have had this issue with your car. I understand your frustration and will keep you updated as we go. 

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

BW
Barbara W.
Port Ewen, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Scheduled service
Everyone is efficient and friendly.
Jeffrey D. from Prestige Hyundai responded on 04/12/2019

Thank you for your response we work very hard to provide the best experience as possible. I am happy to hear the we suceeding in doing that for you. THank you for your business and look forward to seeeing you in the future.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

Verified Customer
Rosendale, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Professional and courteous
Efficient
Jeffrey D. from Prestige Hyundai responded on 04/12/2019

We are so glad to hear that you are happy with our service here at Prestige. Our goal is always 100% satisfaction and we take pride in making our customers happy. We look forward to seeing you on your next visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

RP
Robert P.
Rhinebeck, NY
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Service
Friendly accommodating service
Jeffrey D. from Prestige Hyundai responded on 04/10/2019

Thank you very much for taking the time to respond. Our staff does strive to be helpful and friendly at all times. Thank you for your continued business. We look forward to being able to serve you on your next scheduled visit.          

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

WL
Walter L.
Port Ewen, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2019 Category: Service
light our
ok
Jeffrey D. from Prestige Hyundai responded on 04/09/2019

We are so glad to hear that you are happy with our service here at Prestige. Our goal is always 100% satisfaction and we take pride in making our customers happy. We look forward to seeing you on your next visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

Verified Customer
Hyde Park, NY
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Service
Excellent service as always
Jeffrey D. from Prestige Hyundai responded on 04/09/2019

Thank you very much for taking the time to respond. Our staff does strive to be helpful and friendly at all times. Thank you for your continued business. We look forward to being able to serve you on your next scheduled visit.          

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

RS
Richard S.
Poughkeepsie, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Great
Nice experience
Jeffrey D. from Prestige Hyundai responded on 04/06/2019

We are so glad to hear that you are happy with our service here at Prestige. Our goal is always 100% satisfaction and we take pride in making our customers happy. We look forward to seeing you on your next visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

JH
Joyce H.
Cottekill, NY
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Great Service
Very personable personnel...and efficient work.
Jeffrey D. from Prestige Hyundai responded on 04/06/2019

We strive to give our customers a pleasant experience with fast, friendly, accurate, and efficient service. Thank yo for your response. We look forward to seeing you at your next service.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

Verified Customer
West Hurley, NY
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
great service
I got a flat tire and was so impressed by the way it was handled--from the towing and getting a ride to the dealership to the fixing of the tire. Everyone I encountered (on the phone or in person) was prompt and friendly and helpful.
Jeffrey D. from Prestige Hyundai responded on 04/05/2019

We strive to give our customers a pleasant experience with fast, friendly, accurate, and efficient service. We are so glad to hear that you are happy with our service here at Prestige. 

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

Verified Customer
Highland, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Excellent Service
Quick and easy service. Will return.
Jeffrey D. from Prestige Hyundai responded on 04/04/2019

The team here at Prestige is glad that your experience with us went well. We look forward to seeing you on your next visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

LG
Linda G.
Kingston, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2019 Category: Service
Maintenance
Staff courteous and knowledgeable. Maintenance completed in timely manner.
Jeffrey D. from Prestige Hyundai responded on 04/03/2019

We are so glad to hear that you are happy with our service here at Prestige. Our goal is always 100% satisfaction and we take pride in making our customers happy. All feedback is passed on to those who make decisions regarding any changes we make here. I will pass your comments on to my Parts & Service Director. We look forward to seeing you on your next visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

Verified Customer
Connelly, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Awesome customer service
Always a pleasure dealing with prestige hyundai
Jeffrey D. from Prestige Hyundai responded on 04/03/2019

Thank you for your time its always a pleasure being able to take care of your car needs.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

Verified Customer
Woodstock, NY
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Excellent and friendly service..
The service was everything I could want. Very satisfied
Jeffrey D. from Prestige Hyundai responded on 04/03/2019

Our goal is always 100% satisfaction and we take pride in making our customers happy. The team here at Prestige is glad that your experience with us went well. We look forward to seeing you on your next visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com

JM
John M.
Port Ewen, NY
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Fast, efficient and courteous.
The valet service is a great benefit to those of us who have busy schedules. I was able to get a ride home, work for over an hour and get picked up when the car was ready. From the moment I drove into the service station I was met with terrific professionals who did their job expertly.
Jeffrey D. from Prestige Hyundai responded on 04/03/2019

We strive to give our customers a pleasant experience with fast, friendly, accurate, and efficient service. Thank you for taking the time to respond! We look forward to seeing you at your next scheduled service.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313 jdecker@prestigeofkingston.com