Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2579 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 3.2285743/5Overall Rating 3.2285743/5Overall Rating 3.2285743/5rating 3.2285743rating 3.2285743
Original
Overall Rating 1.91429/5rating 1.91429rating 1.91429rating 1.91429rating 1.91429
92% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


Verified Customer
Atlanta, GA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2019 Category: Service
Great service, but missed some minor details
I always have a positive experience with the Hyundai Rick Case service center. The staff is exceptional and the service is timely and thorough. Occasionally, I will have a minor case of a tire left with low pressure or my car software updated, but not with the same screen I had before.

Verified Customer
Georgia
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2019 Category: Service
Great Service
Although the service took longer than expected, my time was compensated by the service department providing a deep discount. I greatly appreciate their generosity.

PL
Paul L.
Marietta, GA
2012 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2019 Category: Service
Oil change
N.a

CS
Carlean S.
Atlanta, GA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2019 Category: Service
Good service
They are the best service provider in my area

Verified Customer
Suches, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2019 Category: Service
good
good

JJ
Jonathan J.
Decatur, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2019 Category: Service
Great Service, but oil stains on my door
The oil change was great, but I don't appreciate the oil stains on my door handle and side panel. Could at least be wiped up.

Verified Customer
Woodstock, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/26/2019 Category: Service
30,000 service
The people there are nice

Verified Customer
Alpharetta, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2019 Category: Service
Service Review
NA

IB
Ivan B.
Atlanta, GA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2018 Category: Service
routine service and new car guarentee item to correct
provided loaner for correction against guarantee
very satisfactory interaction with dealership

MC
Malyra C.
Marietta, GA
2014 Hyundai Genesis Co
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2018 Category: Service
Services.
Overall, good customer services.

WK
Warren K.
Marietta, GA
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2018 Category: Service
Good completed work but they may have too much to do
The service advisers were very good, and they fixed the problem I brought in. However, I had asked that the adviser to check and repair two recall items, while I had the car in. They did not let me know if they were done (it was not on the ticket) and I assume it may have been inadvertently omitted. (also my fault for not asking to be sure they did all I asked them to do) It was the end of the day on a Saturday and they may have been overloaded with work and wanting to get out for the weekend, which I understand.

RS
Ramachandran S.
Woodstock, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2018 Category: Service
Hyndai Elantra 2017 - Oil change
Good dealership

LS
Lori S.
Marietta, GA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/03/2018 Category: Service
Good Service
I like the service at Rick Case Hyundai Roswell. I have purchased two vehicles from them. I drove 45 minutes to have my car serviced there vs. somewhere closer to home. Everyone is friendly and helpful. My only concern was that after the long drive, it took over an hour for an oil change/tire rotation, even though I had scheduled the appointment time. I'm not sure if I will go there for my next service or go somewhere closer.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/05/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MM
Mary M.
Dahlonega, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2018 Category: Service
Oil change and inspect tires
It was acceptable but not outstanding.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/23/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2018 Category: Service
Customer Service
Great customer service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/17/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Marietta, GA
2013 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2018 Category: Service
Great
Great
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/04/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

AA
Andrew A.
Marietta, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2018 Category: Service
It was, as with many similar customer experiences these days, a good one, but my visit deserves neither superlatives not complaints. I will return.
Good. I was satisfied.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/02/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Dunwoody, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/01/2018 Category: Service
They got the tire i needed the same day!
They were very helpful and concerned about my concerns.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/02/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MT
Miguel T.
Alpharetta, GA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/01/2018 Category: Service
Great Experience
Among the best services experiences in the whole metro Atlanta

JS
Jerri S.
Alpharetta, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2018 Category: Service
Some very good, some not so good.
Service employees, and the actual services received were top notch. That part of my visit I'd be happy to recommend. However, the physical waiting area left a lot to be desired.