Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64
4.6

(2,877 Reviews)

ReScore Reviews™ (46)

ReScore
Overall Rating 3.6521709/5Overall Rating 3.6521709/5Overall Rating 3.6521709/5rating 3.6521709rating 3.6521709
Original
Overall Rating 2.1087/5Overall Rating 2.1087/5rating 2.1087rating 2.1087rating 2.1087
92% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


Verified Customer
Marietta, GA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2019 Category: Service
Amazing!
Always a great experience. Thank you for fixing my car!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 12/12/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JP
John P.
Roswell, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2019 Category: Service
Andrew and his Service Team Do it Again
Some things are simply consistent and can be trusted. This goes for Andrew and his service team at Rick Case Hyundai. Once again they went above standards and deliver expert service in an expeditious timeframe. Thank you Andrew. See you again...
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 12/11/2019

Thank you.

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

GY
Gordon Y.
Roswell, GA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Gordon Young
I trust the service employees and the work they do. Andrew has been very helpful.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 12/10/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Marietta, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Great
As anticipated
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 12/06/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

EW
Earl W.
Cumming, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Car Service
Excellent Service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 12/06/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Roswell, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Exceptional Service!
It was cold and my warning light was on because of tire pressure and I needed an oil change. Ian, one of my favorite greet you with a smile service representatives was there and gave me the best service as always. He informed me I needed my tires rotated, so I got that done too. He is a naturally caring about his customers individual and I highly endorse, recommend, and I am blessed to have him there at Rick Case Hyundai/Genesis in Roswell!!!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 12/06/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JA
Jeane A.
Georgia
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Oil change & vehicle update
Wait was still a bit long & service was great!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/26/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Cumming, GA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Everyone is so friendly.
They get me out in a timely fashion.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/26/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2019 Category: Service
excellent
Great service from start to finish.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MA
Marleen A.
Atlanta, GA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2019 Category: Service
Service
Good service; pleasant and knowledgeable service techs
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MS
Maurice S.
Marietta, GA
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2019 Category: Service
Top Notch Service
Great service team, and always on top of things. Quick too!!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SM
Spirit M.
Roswell, GA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2019 Category: Service
Great service dept.
All service advisors are awesome. Very patient to listen to ur needs and helpful .
Drew is great !!!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RC
Richard C.
Roswell, GA
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Regular Maintenance
I have a 2013 Azera that has had NO ISSUES. Brought it in at 75,000 miles and the repair lead went over the 60k and 75k items for the engine. Tweaked the list and got it done in less than the time planned. I appreciated that I brought the car in early and they could take it, they spoke in plain terms, and even fixed some body work that usually requires a trip to a different vendor. Well done.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/22/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Marietta, GA
2016 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Service
The service advisers are welcoming and focus on me and my car when it is my turn, not splitting my time with someone else.
They keep me informed of the status of repairs, and will make sure I leave with my car in good working order, even if I did not realize a problem before coming in. I was getting my pre-trip car check-up, and they found a condition that would have been dangerous if it had not been discovered.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/20/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Cumming, GA
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
Was good
In and out. Was good.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/19/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Roswell, GA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
Great Car, Great Service
Service team schedules maintenance promptly and completes the work in the estimated time. Very responsive.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/19/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

AC
Arthur C.
Alpharetta, GA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
Maintenance
Routine maintenance is quite economical. There is no push to expand expenditures. Helpful hints are always part of the service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/19/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JK
John K.
Cumming, GA
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Drew is great!
Drew took care of every thing including walking me through how to use the car.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/15/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Why I come back for
Concerned, helpful, knowledgable service writers who treat me with respect and know me, and my vehicle, personally make me feel confident of getting the best treatment. I could save a few $ elsewhere, but never get such comprehensive care.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/15/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JS
Jeffery S.
Atlanta, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Cheaper than the other guys
They always find a way to help you save on your repair bills.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/14/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com