Reviews



As a paying customer, I should not have to be drug through the process of a claim between any party. I should have a resolution in a timely manner and the contracted parties can arrange details after the end user is satisfied. It took over 50 days to have an end result and that result still not be fully completed. I went to the dealership on August 14th with the anticipation of picking up my car to find out that a part had not been changed out and still had an odor of urine. I left the car there and requested a call with someone in Sentinel Sheild and of the dealership to please assist in rectifying this matter. I waited a week and had no response from anyone at the dealership or Sentinel Shield. I waited another week and was told that Sentinel Shield and the dealership were not willing to pay for a final part with a cost totaling $290 plus labor. After going almost 2 months without a car, that I have been paying for, still no resolution at the end. I finally had enough and picked my car up on August 25th.
My car has sat in your parking lot since June 28th while Hyundai and Sentinel Sheild pointed fingers back and fourth on who should cover my warranty that I paid for.
This is a very bad reflection of Hyundai as they promote this Sentinel Shield product to all who purchase a car. They did not have the courtesy to contact me or even speak with me. The only great thing that came out of this horrible situation was the customer service from a service manager Jim. He was the only one who kept me informed of what was going on with my car. I have been nothing but patient and understanding through this process.
Over 50 days of not being able to drive a car that I am paying for and have paid for a warranty for is profoundly unacceptable. At this point I am beyond fed up and frustrated with the incompetence of this dealership and Sentinel Shield.
As a paying customer, I should not have to be drug through the process of a claim between any party. I should have a resolution in a timely manner and the contracted parties can arrange details after the end user is satisfied. It took over 50 days to have an end result and that result still not be fully completed. I went to the dealership on August 14th with the anticipation of picking up my car to find out that a part had not been changed out and still had an odor of urine. I left the car there and requested a call with someone in Sentinel Sheild and of the dealership to please assist in rectifying this matter. I waited a week and had no response from anyone at the dealership or Sentinel Shield. I waited another week and was told that Sentinel Shield and the dealership were not willing to pay for a final part with a cost totaling $290 plus labor. After going almost 2 months without a car, that I have been paying for, still no resolution at the end. I finally had enough and picked my car up on August 25th.
My car has sat in your parking lot since June 28th while Hyundai and Sentinel Sheild pointed fingers back and fourth on who should cover my warranty that I paid for.
This is a very bad reflection of Hyundai as they promote this Sentinel Shield product to all who purchase a car. They did not have the courtesy to contact me or even speak with me. The only great thing that came out of this horrible situation was the customer service from a service manager Jim. He was the only one who kept me informed of what was going on with my car. I have been nothing but patient and understanding through this process.
Over 50 days of not being able to drive a car that I am paying for and have paid for a warranty for is profoundly unacceptable. At this point I am beyond fed up and frustrated with the incompetence of this dealership and Sentinel Shield.
Thank you for your input; I understand that Jim reached out to you on your concerns.
Steve PayneService Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com




Did Drew explain everything to you?
Steve PayneService Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com


Very sorry for any issues caused; Please call me on my direct line at 770-225-6961 when you have a moment to discuss.
Steve PayneService Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Thank you for taking the time to speak with me on the phone. I hope that all of your questions were answered.
Andrew SteadmanService Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

Very sorry about any confusion; Does everything look ok with your vehicle?
Steve PayneService Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Thank you for your input; We are looking into the issues at this time.
Steve PayneService Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

I have returned from vacation. You can reach me at 770-225-6961 at your convenience.
Steve PayneService Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Thank you for your input; We will use this as a training tool for our staff
Steve PayneService Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com


Please give me a call to discuss.
770-225-6961
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Very sorry for the inconvenience. I would be happy to remove some of the plastic bag from the exhaust. When you have time please give me a call on my direct line to discuss. 770-225-6961
Steve PayneService Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Thank you for your input; we will use this as a training tool for our staff
Steve PayneService Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com


Thank you for your input; Is your vehicle working properly after the repair?
Steve PayneService Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com