Riley & Sons Collision & Mechanical Specialists


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

451 Reviews

99% Would Recommend
Latest Review 10 days ago
Harold M. on 04/14/2018
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Harold said the staff treated him very nicely.
Vehicle: Honda Accord Coupe
Category: Service
Service Date: 04/12/2018
Review Created: 04/14/2018
This review was collected via phone interview by Customer Research Inc.
Debra C. on 03/30/2018
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"Excellent Service"
I live in Fishers but actually heard about Riley & Sons 9 years ago from a coworker who lived in Carmel. I was new to the area, my car had been rear-ended, and I was looking for a repair shop. My co-worker recommended Riley. This was a person who lived over an hour away from Anderson and could afford to take his vehicle anywhere and he brought it to Riley. We took our car there to be repaired and we've never used another shop since. Their service and their prices are second to none and I'll never take my car anywhere else.
Service Date: 03/30/2018
Review Created: 03/30/2018 09:45 AM
Fred F. on 03/27/2018
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Fred said they always do a good job.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 03/26/2018
Review Created: 03/27/2018
This review was collected via phone interview by Customer Research Inc.
Wayne F. on 03/26/2018
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Wayne said the staff was accommodating and the service was timely. His vehicle was serviced without an appointment and he was treated very well.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 02/28/2018
Review Created: 03/26/2018
This review was collected via phone interview by Customer Research Inc.
Abbie W. on 03/17/2018
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Abbie said there are more problems with her vehicle that the staff didn't address. However, they did wonders with the collision repair to her vehicle, and that's why she returned to this business.
Vehicle: Kia Spectra
Category: Service
Service Date: 03/16/2018
Review Created: 03/17/2018
This review was collected via phone interview by Customer Research Inc.
David D. at Riley & Sons Collision & Mechanical Specialists responded on 03/20/2018

Abbie 

We strive to do our best when it comes to customer service. I do apoligized for any inconvience you may have had. I am glad we did a great job on your collision and I am glad you have not had any issues with your brakes. 

Jay M. on 03/17/2018
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Jay said the staff provided great customer service.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 03/13/2018
Review Created: 03/17/2018
This review was collected via phone interview by Customer Research Inc.
Scott B. on 03/13/2018
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Scott said the employees did a good job.
Vehicle: Pontiac Montana SV6
Category: Service
Service Date: 02/28/2018
Review Created: 03/13/2018
This review was collected via phone interview by Customer Research Inc.
Rodger L. on 03/05/2018
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Rodger said the business provided good service for a good price.
Vehicle: Honda Civic
Category: Service
Service Date: 02/28/2018
Review Created: 03/05/2018
This review was collected via phone interview by Customer Research Inc.
Sara B. on 02/27/2018
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Sara said they were very kind and courteous. She said they picked up the vehicle for her and it was same day service.
Vehicle: Saturn Ion
Category: Service
Service Date: 02/23/2018
Review Created: 02/27/2018
This review was collected via phone interview by Customer Research Inc.
Ali W. on 02/19/2018
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Ali said the employees were helpful and good with their job.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 02/16/2018
Review Created: 02/19/2018
This review was collected via phone interview by Customer Research Inc.
Clint C. on 02/19/2018
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Clint said the business has always done well by him, They did a really great job.
Vehicle: Ford Mustang
Category: Service
Service Date: 02/15/2018
Review Created: 02/19/2018
This review was collected via phone interview by Customer Research Inc.
Clint K. on 02/10/2018
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"Consistent quality work!"
We have utilized Riley and Sons for many years for both accident repair, as well as mechanical repairs on our vehicles. The quality of work, and professionalism has always been excellent.
Vehicle: Land Rover LR3
Service Date: 02/09/2018
Review Created: 02/10/2018 06:49 AM
Wayne F. on 01/19/2018
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Wayne said the manager he talked to prior to the service, helped him understand what the product was. He did not try to sell him on it and was very helpful. He even told him of another facility that was a little less expensive, but assured him of the quality. Wayne appreciated his level of integrity. He was very well pleased and satisfied.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 01/17/2018
Review Created: 01/19/2018
This review was collected via phone interview by Customer Research Inc.
Jessica W. on 12/30/2017
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Spoke with James. He said there were no problems. His vehicle was serviced and ready for pick up, within the same day.
Vehicle: Dodge Avenger
Category: Service
Service Date: 12/26/2017
Review Created: 12/30/2017
This review was collected via phone interview by Customer Research Inc.
Michael D. on 12/22/2017
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Michael said the staff was responsive to his questions, and quick at fixing the problem.
Vehicle: Honda Fit
Category: Service
Service Date: 12/15/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Bryan R. on 12/22/2017
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Bryan said this facility has great customer service.
Vehicle: Chevrolet Captiva Sport Fleet
Category: Service
Service Date: 12/19/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Joanne W. on 12/21/2017
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Joanne stated she has been taking her vehicle to this business for 20 years and she wouldn't think of taking it anywhere else. They were super and very attentive.
Vehicle: Chrysler 300M
Category: Service
Service Date: 12/13/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
Marlene N. on 12/20/2017
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Marlene said she was pleased with everything. The service took a bit longer than expected but the outcome was good.
Vehicle: Volvo S60
Category: Service
Service Date: 12/08/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
Josh W. on 12/12/2017
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Josh said the service was really good. He has had no problems.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 11/28/2017
Review Created: 12/12/2017
This review was collected via phone interview by Customer Research Inc.
Debbie D. on 12/07/2017
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Debbie said the service was awesome. The business took great care of her vehicle.
Vehicle: Oldsmobile Alero
Category: Service
Service Date: 12/06/2017
Review Created: 12/07/2017
This review was collected via phone interview by Customer Research Inc.
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