Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

322 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


ML
Matthew L.
University Of Richmond, VA
Mazda Mazda6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Matthew said the staff treated him very well.
This review was collected via phone interview by Customer Research Inc.

CE
Courtney E.
Charlottesville, VA
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06/18/2018
Brakes
I would like to commend S&M Auto and Mike Matthews in particular for excellent service. The S&M group installed a new brake caliper in my vehicle. It turned out that the caliper was faulty from the manufacturer. Mike and his group retrieved my vehicle from Charlottesville and repaired my vehicle on the same day that they were notified of the problem. I would recommend Mike and his group to anyone.

JP
Jeffrey P.
Mechanicsville, VA
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06/14/2018
Always on time and reasonably priced
My CR-V is my living and everything has to be done in the timeliest of manners or my job cannot be done properly. Never happened yet!!

CD
Christin D.
Richmond, VA
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Christin said the mechanic was very understanding when she could not be there to drop off the vehicle. He also explained the diagnosis in great detail.
This review was collected via phone interview by Customer Research Inc.

SA
Sam A.
Mechanicsville, VA
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Sam said they are friendly, he came in without a appointment, but they got him in and everything was done in about 2 hours. It was great.
This review was collected via phone interview by Customer Research Inc.

MD
Mike D.
Richmond, VA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Mike said he would recommend this business for service
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Mechanicsville, VA
GMC Sierra 3500 Classic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
John said he is very satisfied every time he goes there.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Mechanicsville, VA
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Mike said that the facility was very helpful, they provided quick service and they are very honest.
This review was collected via phone interview by Customer Research Inc.

AH
Andrew H.
Richmond, VA
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Andrew said this business did quick work that was done right.
This review was collected via phone interview by Customer Research Inc.

EV
Eric V.
Virginia
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Eric said the facility was awesome and they don't over charge him.
This review was collected via phone interview by Customer Research Inc.

BK
Brent K.
Virginia
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Brent said the mechanic is always consistent and he does good work.
This review was collected via phone interview by Customer Research Inc.

FG
Frank G.
Mechanicsville, VA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Spoke with Frank's wife. She said the staff was polite and nice.
This review was collected via phone interview by Customer Research Inc.

KJ
Kenneth J.
Mechanicsville, VA
Ford F-150
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/12/2018 Category: Service
Kenneth said he took his vehicle in for an oil change and the business told him the plugs are worn, so he had the plugs replaced. The business didn't put in the recommended plugs and he was charged twice the amount. Now his vehicle is missing and he was charged $60 for a gas treatment. He was overcharged, his vehicle is not running right, and he only needed an oil change.
This review was collected via phone interview by Customer Research Inc.

SM
Sarah M.
Mechanicsville, VA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Spoke with Sarah's husband. He said the staff were good.
This review was collected via phone interview by Customer Research Inc.

SC
Samantha C.
Richmond, VA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Samantha said the staff get what they need to get done really fast.
This review was collected via phone interview by Customer Research Inc.

WO
William O.
Mechanicsville, VA
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
William said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

KB
Kendall B.
Mechanicsville, VA
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Kendall said this business always gets her in whenever she goes for service and they solve the issues with her vehicle.
This review was collected via phone interview by Customer Research Inc.

SC
Steve C.
Mechanicsville, VA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Steve said they did a good job and he is very pleased. He is getting ready to go back there for another inspection.
This review was collected via phone interview by Customer Research Inc.

DW
Debora W.
Montpelier, VA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Debra said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

JM
Jill M.
Mechanicsville, VA
Hyundai Tiburon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/30/2018
Very unhappy with the service
You replaced the clutch in my car and I was very happy. This service I was not. The engine cover is cracked and the emblem bolt cover is gone and the covers around the radiator are missing the pins that held them in place. Also there were grease hand prints on the hood that had to be cleaned off. Not the way you should treat someone’s vehicle. I have pictures to show you. I will attach to a separate email. Jill Mccurry