Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

348 Reviews

99% Would Recommend
Latest Review 12 days ago

Reviews


Verified Customer
Glen Allen, VA
BMW M3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Great Service, Fast Turn Around
Car in for alignment, great customer service, great job fast turn around and fair price. Thanks!

AM
Anna M.
Mechanicsville, VA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Skilled, fast and friendly. Comfortable waiting area and very nice staff. Splendid work on my beautiful truck.
Always Five Star!

CP
Candid P.
Virginia
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Candid said the staff is always nice. When she comes in they are very welcoming and quick.
This review was collected via phone interview by Customer Research Inc.

GH
Garland H.
Mechanicsville, VA
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Great service
Always able to service my vehicles when I call. Courteous staff. Reliable and get repairs/inspections done in a timely manner

MH
Mike H.
Richmond, VA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Mike said he has always been treated fairly at this business. It has always been fairly priced, and he already recommends it.
This review was collected via phone interview by Customer Research Inc.

GT
Glenn T.
Richmond, VA
Land Rover LR4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2018 Category: Service
Glenn said the mechanic wasn't able to fix the problem but he's always done great work.
This review was collected via phone interview by Customer Research Inc.

CL
Chris L.
Mechanicsville, VA
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Chris said the staff was quick and they exceeded his expectations.
This review was collected via phone interview by Customer Research Inc.

CC
Chanetrice C.
Richmond, VA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Chanetrice said it was a good experience. They communicated with her and were nice.
This review was collected via phone interview by Customer Research Inc.

WD
William D.
Sandston, VA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
William said the service turned out okay. It was good.
This review was collected via phone interview by Customer Research Inc.

ZV
Zach V.
Mechanicsville, VA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018
State Inspection
Really enjoyed my experience with S&M! They were fast and seem to do good work.

PS
Patrick S.
Mechanicsville, VA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Patrick said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

RP
Ricky P.
Mechanicsville, VA
Mercury Mountaineer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Ricky said he was pleased with the service the business provided.
This review was collected via phone interview by Customer Research Inc.

CF
Cameron F.
Mechanicsville, VA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Cameron said the technicians have always given him what he needed and have never made any mistakes on his vehicles.
This review was collected via phone interview by Customer Research Inc.

GB
Greg B.
Mechanicsville, VA
Mercedes-Benz E300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Greg said they have always treated him well.
This review was collected via phone interview by Customer Research Inc.

KM
Kirby M.
Sandston, VA
Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2018 Category: Service
Kirby said he has used the business for years. He said they are very good.
This review was collected via phone interview by Customer Research Inc.

CJ
Christopher J.
Richmond, VA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Christopher said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CW
Corey W.
Richmond, VA
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Corey said the staff did really good work.
This review was collected via phone interview by Customer Research Inc.

TJ
Trevor J.
Virginia
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Trevor said it was a quick turnaround and they were friendly.
This review was collected via phone interview by Customer Research Inc.

CW
Charles W.
Mechanicsville, VA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Charles said he took his vehicle in, they checked it out and did not find a problem. They showed honesty.
This review was collected via phone interview by Customer Research Inc.

JS
Jean S.
Mechanicsville, VA
Hyundai Santa Fe Sport
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018
Outstanding Customer Service
Prompt service