Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

338 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


CH
Christian H.
Mechanicsville, VA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Christian said the service was good.
This review was collected via phone interview by Customer Research Inc.

VP
Victoria P.
Mechanicsville, VA
Subaru Outback
Verified
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09/16/2018
Awesome Service
As always the service was excellent. The customer service is exceptional! I give them 5 stars!

AM
Anna M.
Mechanicsville, VA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Skilled, fast and friendly. Comfortable waiting area and very nice staff. Splendid work on my beautiful car.
:) Always great. Thank you!

TH
Teron H.
Richmond, VA
Dodge Challenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Teron said they did good..
This review was collected via phone interview by Customer Research Inc.

DS
Dale S.
Studley, VA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
Trustworthy, Honest, Knowledgeable...what else can you ask for with Automotive Service
I have been bringing all of my automobiles to S&M Automotive for many years and they have never let me down. They are honest, knowledgeable and trustworthy. They never try to sell you something you don't need and when Mike or Nick tell me I do need something done to one of my cars, I know that the car must need it. An example....the tires on my Legacy have 45,000 miles on them....I've been asking Mike or Nick to check them and let me know if I should get a new set....anywhere else would have said yep...you need to replace them, but Nick and Mike said they look good, and still are safe to drive on....and are good for inspection. I would not take my care anywhere else...this is a great place with fair prices and outstanding service and maintenance.

JP
James P.
Mechanicsville, VA
Chevrolet Corsica
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
James said that the place had good service and did exactly what needed to be done.
This review was collected via phone interview by Customer Research Inc.

BM
Bruce M.
Sandston, VA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Bruce said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

JM
Jennifer M.
Montross, VA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Fast Friendly service!
I needed an inspection, it was about 8 days past due. (Oops) And when I showed up for my appointment I was about 15 mins late{oops again} because I got lost. I was on my lunch break, and had no time to spare... they honored my appointment, and got me taken care of, just in time for me to make it back to work! Very friendly! I will be back!

BB
Barbara B.
Mechanicsville, VA
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Barbara said the owner is an exceptional person. He has wonderful customer service skills and is always accommodating.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Glen Allen, VA
BMW M3
Verified
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09/06/2018
Great Service, Fast Turn Around
Car in for alignment, great customer service, great job fast turn around and fair price. Thanks!

AM
Anna M.
Mechanicsville, VA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Skilled, fast and friendly. Comfortable waiting area and very nice staff. Splendid work on my beautiful truck.
Always Five Star!

CP
Candid P.
Virginia
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Candid said the staff is always nice. When she comes in they are very welcoming and quick.
This review was collected via phone interview by Customer Research Inc.

GH
Garland H.
Mechanicsville, VA
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Great service
Always able to service my vehicles when I call. Courteous staff. Reliable and get repairs/inspections done in a timely manner

MH
Mike H.
Richmond, VA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Mike said he has always been treated fairly at this business. It has always been fairly priced, and he already recommends it.
This review was collected via phone interview by Customer Research Inc.

CL
Chris L.
Mechanicsville, VA
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Chris said the staff was quick and they exceeded his expectations.
This review was collected via phone interview by Customer Research Inc.

CC
Chanetrice C.
Richmond, VA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Chanetrice said it was a good experience. They communicated with her and were nice.
This review was collected via phone interview by Customer Research Inc.

WD
William D.
Sandston, VA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
William said the service turned out okay. It was good.
This review was collected via phone interview by Customer Research Inc.

ZV
Zach V.
Mechanicsville, VA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018
State Inspection
Really enjoyed my experience with S&M! They were fast and seem to do good work.

PS
Patrick S.
Mechanicsville, VA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Patrick said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

RP
Ricky P.
Mechanicsville, VA
Mercury Mountaineer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Ricky said he was pleased with the service the business provided.
This review was collected via phone interview by Customer Research Inc.