Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

299 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


ML
Marie L.
Mechanicsville, VA
Toyota Corolla
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/28/2018
Review
Great customer service, friendly and quick. Rear brakes and serpentine belt were replaced. Only problem is right after I left one of my back hubcaps came off and was lost.

MH
Michelle H.
Mechanicsville, VA
Ford Mustang
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/26/2018
Updat
Good morning, I'm hoping this will correct the information. I don't have a Mustang. I have a Hyundai Santa Fe. Thank you.
Karen Harmon
804 837-2050

RH
Rusty H.
Mechanicsville, VA
GMC Envoy XL
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2017 Category: Service
Rusty said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

DH
Diane H.
Virginia
Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2017 Category: Service
Diane said the staff are really awesome and friendly people.
This review was collected via phone interview by Customer Research Inc.

RN
Robert N.
Mechanicsville, VA
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2017 Category: Service
Robert said they did a good job. He was satisfied and pleased.
This review was collected via phone interview by Customer Research Inc.

CW
Christian W.
Mechanicsville, VA
Toyota Corolla
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2017 Category: Service
Christian said he was pleased with the good service.
This review was collected via phone interview by Customer Research Inc.

HJ
Holly J.
Mechanicsville, VA
Ford Focus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/03/2017 Category: Service
Holly said they are great people and they are very cooperative. She appreciates how they always give her an appointment when she needs to get in.
This review was collected via phone interview by Customer Research Inc.

MO
Mark O.
Mechanicsville, VA
Toyota Tundra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2017
Knowledge
Staff demonstrates exceptional service.

EL
Edward L.
Richmond, VA
Toyota Avalon
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2017
Great service, knowledgeable staff, awesome customer service!
I was referred to S&M Auto by another shop. On my initial visit, making my appointment for service was a breeze! The day of my vehicle service, everything was effortless! The staff went above and beyond to take care my needs and concerns! Thanks so much! I look forward to your services in the future!

HP
HT P.
Mechanicsville, VA
Honda Element
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2017
4 out of 5 not bad
Good time had by all.

BE
Brian E.
Virginia
Honda CR-V
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2017 Category: Service
Brian said his experience was fine.
This review was collected via phone interview by Customer Research Inc.

BJ
Bruce J.
Virginia
Acura 3.0CL
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2017 Category: Service
Bruce said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

VC
Virginia C.
Mechanicsville, VA
Pontiac Grand Am
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2017 Category: Service
Virginia said she has been going to this facility for a few years and they're the best around. If she has any problems she calls Mike and she is very satisfied.
This review was collected via phone interview by Customer Research Inc.

CH
Chuck H.
Richmond, VA
Chrysler Pacifica
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2017 Category: Service
Chuck said they did a pretty quick job, but they're a bit pricey. He got it back on the same day and they did a good job.
This review was collected via phone interview by Customer Research Inc.

HP
HT P.
Mechanicsville, VA
Subaru Forester
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2017
Not quite ready
Car was still on the lift when we came to get it.

TT
Teresa T.
Mechanicsville, VA
Ford Escape
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/26/2017 Category: Service
Teresa said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

PW
Phillip W.
Richmond, VA
BMW 330Ci
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2017
Great little place in a tucked away space
I was referred here by another automotive shop that didn't do alignments. The staff is very friendly and helpful. They found an issue with a tire and gave me pricing to replace them.
My only issue is that they balanced and rotated the tires which was a waste of money since I needed to replace 2 tires. Overall I am very pleased and will be returning here for service.