Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

348 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


MR
Melissa R.
Richmond, VA
Toyota Highlander
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2018
Very professional!
Being new to the Richmond area I had to get my vehicle inspected. I called around a few places and came upon S&M Automotive. The gentleman that took my call took the time to let me know that he couldn't get my vehicle in for inspection until the following morning. He proceeded to set up an appointment for me. Other places that I called basically said show up and we'll get it done by the end of the day. I made the appointment with S&M and was in and out in 20 minutes versus sitting and waiting for hours.

GT
Glenn T.
Richmond, VA
Land Rover LR4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2018 Category: Service
Glenn said the mechanic wasn't able to fix the problem but he's always done great work.
This review was collected via phone interview by Customer Research Inc.

KM
Kirby M.
Sandston, VA
Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2018 Category: Service
Kirby said he has used the business for years. He said they are very good.
This review was collected via phone interview by Customer Research Inc.

JS
Jean S.
Mechanicsville, VA
Hyundai Santa Fe Sport
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018
Outstanding Customer Service
Prompt service

ML
Marie L.
Mechanicsville, VA
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/28/2018
Review
Great customer service, friendly and quick. Rear brakes and serpentine belt were replaced. Only problem is right after I left one of my back hubcaps came off and was lost.

MH
Michelle H.
Mechanicsville, VA
Ford Mustang
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/26/2018
Updat
Good morning, I'm hoping this will correct the information. I don't have a Mustang. I have a Hyundai Santa Fe. Thank you.
Karen Harmon
804 837-2050

RH
Rusty H.
Mechanicsville, VA
GMC Envoy XL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2017 Category: Service
Rusty said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

DH
Diane H.
Virginia
Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2017 Category: Service
Diane said the staff are really awesome and friendly people.
This review was collected via phone interview by Customer Research Inc.

RN
Robert N.
Mechanicsville, VA
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2017 Category: Service
Robert said they did a good job. He was satisfied and pleased.
This review was collected via phone interview by Customer Research Inc.

CW
Christian W.
Mechanicsville, VA
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2017 Category: Service
Christian said he was pleased with the good service.
This review was collected via phone interview by Customer Research Inc.

HJ
Holly J.
Mechanicsville, VA
Ford Focus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/03/2017 Category: Service
Holly said they are great people and they are very cooperative. She appreciates how they always give her an appointment when she needs to get in.
This review was collected via phone interview by Customer Research Inc.

MO
Mark O.
Mechanicsville, VA
Toyota Tundra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2017
Knowledge
Staff demonstrates exceptional service.

EL
Edward L.
Richmond, VA
Toyota Avalon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2017
Great service, knowledgeable staff, awesome customer service!
I was referred to S&M Auto by another shop. On my initial visit, making my appointment for service was a breeze! The day of my vehicle service, everything was effortless! The staff went above and beyond to take care my needs and concerns! Thanks so much! I look forward to your services in the future!

HP
HT P.
Mechanicsville, VA
Honda Element
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2017
4 out of 5 not bad
Good time had by all.

BE
Brian E.
Virginia
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2017 Category: Service
Brian said his experience was fine.
This review was collected via phone interview by Customer Research Inc.

BJ
Bruce J.
Virginia
Acura 3.0CL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2017 Category: Service
Bruce said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

VC
Virginia C.
Mechanicsville, VA
Pontiac Grand Am
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2017 Category: Service
Virginia said she has been going to this facility for a few years and they're the best around. If she has any problems she calls Mike and she is very satisfied.
This review was collected via phone interview by Customer Research Inc.

CH
Chuck H.
Richmond, VA
Chrysler Pacifica
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2017 Category: Service
Chuck said they did a pretty quick job, but they're a bit pricey. He got it back on the same day and they did a good job.
This review was collected via phone interview by Customer Research Inc.

HP
HT P.
Mechanicsville, VA
Subaru Forester
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2017
Not quite ready
Car was still on the lift when we came to get it.

TT
Teresa T.
Mechanicsville, VA
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/26/2017 Category: Service
Teresa said this business did a good job.
This review was collected via phone interview by Customer Research Inc.