Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92
4.9

( 481 Reviews )

99% Would Recommend
Latest Review 1 day ago

Reviews


RG
Rob G.
Virginia
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2017 Category: Service
Rob said this business is honest and they do good work.
This review was collected via phone interview by Customer Research Inc.

CP
Coleman P.
Mechanicsville, VA
GMC Canyon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2017
Truck repair
The people

ND
Nakia D.
Virginia
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2017 Category: Service
Nakia said this business is always professional. They take the time to explain what is going on with her vehicle. They do the best work out of any business she has ever visited.
This review was collected via phone interview by Customer Research Inc.

JJ
Joyce J.
Virginia
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2017 Category: Service
Joyce said she had an inspection done and they did a good job. It was fine. However, the air conditioner is not working properly. She is planning to come back for resolution. She really wants the air conditioner to work properly.
This review was collected via phone interview by Customer Research Inc.

GR
Glenn R.
Richmond, VA
Nissan 350Z
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2017
350 Z service review
Mike and his skilled service technicians has always provided me outstanding and courteous customerservice. I trust that they give a fair price and stand by their work.

TH
Terry H.
Mechanicsville, VA
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2017 Category: Service
Terry said everything was done as he wanted.
This review was collected via phone interview by Customer Research Inc.

BH
Beth H.
Mechanicsville, VA
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2017
EXCELLENT SERVICE!
I am so glad to have found these guys! They always make you feel appreciated and provide the best service ever! I have recommended them to many people who are looking for a "good mechanic". I wouldn't go to anybody else....so that says it all :}

MO
Mark O.
Mechanicsville, VA
Toyota Tundra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2017
Knowledge
Staff demonstrates exceptional service.

GC
Gary C.
Mechanicsville, VA
Chevrolet Silverado Classic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2017 Category: Service
Gary said the quick service provided by this business was good.
This review was collected via phone interview by Customer Research Inc.

EL
Edward L.
Richmond, VA
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2017
Great service, knowledgeable staff, awesome customer service!
I was referred to S&M Auto by another shop. On my initial visit, making my appointment for service was a breeze! The day of my vehicle service, everything was effortless! The staff went above and beyond to take care my needs and concerns! Thanks so much! I look forward to your services in the future!

LG
Luke G.
Mechanicsville, VA
Kia Spectra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2017 Category: Service
Luke said he got to the business at 4:50 p.m. after a long drive. He was told they would be open until 5:00 p.m. but he found it closed.
This review was collected via phone interview by Customer Research Inc.

EK
Eric K.
Glen Allen, VA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2017
Great customer service
Mike and that guys do a great job of making you feel comfortable with everything regarding your visit

CW
Carrie W.
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2017
Excellent Servixe
Nic and the S&M Auto Service team were professional and provided great service.

HP
HT P.
Mechanicsville, VA
Honda Element
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2017
4 out of 5 not bad
Good time had by all.

JF
Joel F.
Midlothian, VA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2017
Oil change tire rotation
I trust S&M with both cars

AG
Austin G.
Richmond, VA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2017
Super Service!!
I bring all 3 cars to S&M because they are so reliable and conscientious. I feel so lucky to have found them.

LC
Lisa C.
Virginia
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2017 Category: Service
Lisa said this business did a great job with the service.
This review was collected via phone interview by Customer Research Inc.

AD
Alain D.
Mechanicsville, VA
GMC Envoy XUV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2017 Category: Service
Alain said he is happy with the service at this business. He said they always remember his name, and they are all very nice.
This review was collected via phone interview by Customer Research Inc.

JC
Jacob C.
Richmond, VA
Subaru Impreza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2017 Category: Service
Jacob said they were friendly and helpful. The service was quick.
This review was collected via phone interview by Customer Research Inc.

GB
Gene B.
Mechanicsville, VA
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2017
Quality service
I appreciate their attention to detail and knowledgeable service in keeping me and my family safe on the road.