Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

299 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


RT
Randy T.
Milford, VA
Hyundai Veloster
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03/21/2018
Polite and great service
I contacted s&m after recommended by friends I needed an inspection and oil change and headlight replaced. All the work was completed and got a call mid morning so that I could pick up at lunch. Great job

EC
Esther C.
Williamsburg, VA
Honda Pilot
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03/20/2018
Great Service
Friendly service & responsive

ML
Monica L.
Richmond, VA
Jeep Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018
Clean, friendly, smoke free environment
Pleasany atmosphere and serivice...clean waiting area..smokefree shop...the entire place is inviting..thanks

WW
Wade W.
Mechanicsville, VA
Chrysler Pacifica
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03/17/2018
Excellent service
Excellent service. Will definitely be going back to them

AB
Anita B.
Mechanicsville, VA
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018
Gold Star Services
Trust worthy, friendly reliable. Never hesitate to to help or just let me ask silly question about a noise.

JP
Jeffrey P.
Richmond, VA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018
Always get what I expect!
When I am quoted a price and an amount of time for maintenance, I can feel sure that it will be ready on time and at the price quoted. I drive 2200 miles a week and depend on my car to be ready to go when I am!

JJ
Jeffery J.
New Kent, VA
Honda Civic Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018
Excellent
This place is great. I was very impressed by the customer service and how quickly the maintenance was completed.

LB
Lisa B.
Richmond, VA
Honda Odyssey
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03/12/2018
Trustworthy business
I’ve been taking my vehicles here for years. They are extremely knowledgeable and priced very fairly. They are honest as well. I had someone else change my oil (a large chain known for mufflers) and was told I needed $700 worth of repairs. I brought my van to S&M and was going to have them do the work only to find out my van didn’t need any repairs. I asked if the previous guy could have made a mistake but the gentleman from S&M wouldn’t say anything negative about the other business. That’s the kind of integrity you’ll experience. I gladly drive from the west end for the peace of mind of a good mechanic.

SK
Steven K.
Mechanicsville, VA
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018
Mrs. Kromer
Always friendly, very accommodating

RA
Robbie A.
Richmond, VA
Acura Integra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018 Category: Service
Robbie said they always do a great job and the staff provides wonderful customer service.
This review was collected via phone interview by Customer Research Inc.

CB
Callie B.
Mechanicsville, VA
Jeep Compass
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018 Category: Service
Callie said it was quick and the problem was fixed.
This review was collected via phone interview by Customer Research Inc.

TC
Tim C.
Mechanicsville, VA
Mitsubishi Lancer
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/07/2018 Category: Service
Tim said the staff were good, but the price was high for the parts. He can get them much cheaper at half the price. It's a good business.
This review was collected via phone interview by Customer Research Inc.

DW
Dutch W.
Glen Allen, VA
Mitsubishi Outlander Sport
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Dutch said the business is good and he would recommend it for service.
This review was collected via phone interview by Customer Research Inc.

JW
Jessyca W.
Richmond, VA
Mazda CX-9
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018 Category: Service
Jessyca said the employees were very friendly. They were very helpful. They completed service quickly.
This review was collected via phone interview by Customer Research Inc.

TW
Toniesha W.
Chester, VA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018
Service Review
Myself and my boyfriend get service done here. My boyfriend actually recommended S&M auto. Been getting work done on my car for about 3 years now. Always get great service.

EW
Elizabeth W.
Mechanicsville, VA
Mazda Mazda3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Elizabeth said the service was fine. The staff did what she needed done. They put in her head light and everything was good.
This review was collected via phone interview by Customer Research Inc.

CS
Collin S.
Mechanicsville, VA
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Collin said the experience was good.
This review was collected via phone interview by Customer Research Inc.

ST
Shirelle T.
Richmond, VA
Land Rover Range Rover
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018
Customer for life
I have 3 foreign cars and I trust S&M for the service and repair on all three. I love their customer service. It’s never fun when your car needs repairs and you’re at the mercy of the mechanic. With S&M, my anxiety level drops and swiping my credit card doesn’t feel as bad.

GB
Greg B.
Mechanicsville, VA
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Greg said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

SS
Steve S.
Williamsburg, VA
Ram 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018
Good fast service
My service was fast