Reviews
RT
Randy T.
Milford, VA
Hyundai Veloster
Verified
Polite and great service
I contacted s&m after recommended by friends I needed an inspection and oil change and headlight replaced. All the work was completed and got a call mid morning so that I could pick up at lunch. Great job
Recommended
EC
Esther C.
Williamsburg, VA
Honda Pilot
Verified
Great Service
Friendly service & responsive
Recommended
ML
Monica L.
Richmond, VA
Jeep Cherokee
Verified
Clean, friendly, smoke free environment
Pleasany atmosphere and serivice...clean waiting area..smokefree shop...the entire place is inviting..thanks
Recommended
WW
Wade W.
Mechanicsville, VA
Chrysler Pacifica
Verified
Excellent service
Excellent service. Will definitely be going back to them
Recommended
AB
Anita B.
Mechanicsville, VA
Honda Pilot
Verified
Gold Star Services
Trust worthy, friendly reliable. Never hesitate to to help or just let me ask silly question about a noise.
Recommended
JP
Jeffrey P.
Richmond, VA
Honda CR-V
Verified
Always get what I expect!
When I am quoted a price and an amount of time for maintenance, I can feel sure that it will be ready on time and at the price quoted. I drive 2200 miles a week and depend on my car to be ready to go when I am!
Recommended
JJ
Jeffery J.
New Kent, VA
Honda Civic Sdn
Verified
Excellent
This place is great. I was very impressed by the customer service and how quickly the maintenance was completed.
Recommended
LB
Lisa B.
Richmond, VA
Honda Odyssey
Verified
Trustworthy business
I’ve been taking my vehicles here for years. They are extremely knowledgeable and priced very fairly. They are honest as well. I had someone else change my oil (a large chain known for mufflers) and was told I needed $700 worth of repairs. I brought my van to S&M and was going to have them do the work only to find out my van didn’t need any repairs. I asked if the previous guy could have made a mistake but the gentleman from S&M wouldn’t say anything negative about the other business. That’s the kind of integrity you’ll experience. I gladly drive from the west end for the peace of mind of a good mechanic.
Recommended
SK
Steven K.
Mechanicsville, VA
Chevrolet Pickup
Verified
Mrs. Kromer
Always friendly, very accommodating
Recommended
RA
Robbie A.
Richmond, VA
Acura Integra
Verified
Robbie said they always do a great job and the staff provides wonderful customer service.
Recommended
This review was collected via phone interview by Customer Research Inc.
CB
Callie B.
Mechanicsville, VA
Jeep Compass
Verified
Callie said it was quick and the problem was fixed.
Recommended
This review was collected via phone interview by Customer Research Inc.
TC
Tim C.
Mechanicsville, VA
Mitsubishi Lancer
Verified
Tim said the staff were good, but the price was high for the parts. He can get them much cheaper at half the price. It's a good business.
Recommended
This review was collected via phone interview by Customer Research Inc.
DW
Dutch W.
Glen Allen, VA
Mitsubishi Outlander Sport
Verified
Dutch said the business is good and he would recommend it for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
JW
Jessyca W.
Richmond, VA
Mazda CX-9
Verified
Jessyca said the employees were very friendly. They were very helpful. They completed service quickly.
Recommended
This review was collected via phone interview by Customer Research Inc.
TW
Toniesha W.
Chester, VA
Honda Accord Sdn
Verified
Service Review
Myself and my boyfriend get service done here. My boyfriend actually recommended S&M auto. Been getting work done on my car for about 3 years now. Always get great service.
Recommended
EW
Elizabeth W.
Mechanicsville, VA
Mazda Mazda3
Verified
Elizabeth said the service was fine. The staff did what she needed done. They put in her head light and everything was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
CS
Collin S.
Mechanicsville, VA
Chevrolet Silverado 1500
Verified
Collin said the experience was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
ST
Shirelle T.
Richmond, VA
Land Rover Range Rover
Verified
Customer for life
I have 3 foreign cars and I trust S&M for the service and repair on all three. I love their customer service. It’s never fun when your car needs repairs and you’re at the mercy of the mechanic. With S&M, my anxiety level drops and swiping my credit card doesn’t feel as bad.
Recommended
GB
Greg B.
Mechanicsville, VA
Chevrolet Pickup
Verified
Greg said the staff did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
SS
Steve S.
Williamsburg, VA
Ram 1500
Verified
Good fast service
My service was fast
Recommended