Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

348 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


DS
David S.
Mechanicsville, VA
Ford Pickup
Verified
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04/10/2018 Category: Service
David said he gets good, polite, courteous service at this business.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Montross, VA
MINI Cooper Hardtop
Verified
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04/08/2018
Great people, great service!
Took the vehicle in with some fairly major concerns. Concerns turned out to be not so bad, they did a thorough inspection, and all is well! Thanks guys!

IM
Ian M.
Mechanicsville, VA
Lexus RX 300
Verified
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04/07/2018
Excellent service
Thoroughness when diagnosing vehice problems and making the necessary repairs. Attention to details that potentially could adversely affect vehicle safety. My personal dealings have always been extremely satisfying.

MS
Meredith S.
Snellville, GA
Honda Civic Si
Verified
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04/06/2018 Category: Service
Meredith said everything works well. The price was lower than she expected and staff kept in touch with her throughout the process. She was happy, overall.
This review was collected via phone interview by Customer Research Inc.

MM
Michael M.
Mechanicsville, VA
Dodge Pickup
Verified
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04/06/2018 Category: Service
Michael said the staff did a really good job, it was quick and affordable. They were able to fix a problem he's had for 2 years that was very irritating and he's glad they took care of it.
This review was collected via phone interview by Customer Research Inc.

JO
Josh O.
Richmond, VA
Toyota Tacoma
Verified
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04/04/2018 Category: Service
Josh said the business was very professional and courteous.
This review was collected via phone interview by Customer Research Inc.

EL
Edward L.
Richmond, VA
Toyota Avalon
Verified
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04/02/2018
Awesome place!
Very professional and knowledgeable staff! Services performed are always done correct and in a timely manner!

SK
Steven K.
Mechanicsville, VA
Ford Police Interceptor
Verified
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03/31/2018
Mrs
Always there when we need them. Always friendly and courteous. No complaint's.

SC
Sarah C.
Mechanicsville, VA
Dodge Nitro
Verified
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03/30/2018
Customer service
The were very professional & excellent customer service . I showed up early to an appointment & they accomidated me . I was impressed with their work too.

RT
Randy T.
Milford, VA
Hyundai Veloster
Verified
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03/21/2018
Polite and great service
I contacted s&m after recommended by friends I needed an inspection and oil change and headlight replaced. All the work was completed and got a call mid morning so that I could pick up at lunch. Great job

EC
Esther C.
Williamsburg, VA
Honda Pilot
Verified
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03/20/2018
Great Service
Friendly service & responsive

ML
Monica L.
Richmond, VA
Jeep Cherokee
Verified
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03/19/2018
Clean, friendly, smoke free environment
Pleasany atmosphere and serivice...clean waiting area..smokefree shop...the entire place is inviting..thanks

WW
Wade W.
Mechanicsville, VA
Chrysler Pacifica
Verified
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03/17/2018
Excellent service
Excellent service. Will definitely be going back to them

AB
Anita B.
Mechanicsville, VA
Honda Pilot
Verified
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03/16/2018
Gold Star Services
Trust worthy, friendly reliable. Never hesitate to to help or just let me ask silly question about a noise.

JP
Jeffrey P.
Richmond, VA
Honda CR-V
Verified
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03/14/2018
Always get what I expect!
When I am quoted a price and an amount of time for maintenance, I can feel sure that it will be ready on time and at the price quoted. I drive 2200 miles a week and depend on my car to be ready to go when I am!

JJ
Jeffery J.
New Kent, VA
Honda Civic Sdn
Verified
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03/14/2018
Excellent
This place is great. I was very impressed by the customer service and how quickly the maintenance was completed.

LB
Lisa B.
Richmond, VA
Honda Odyssey
Verified
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03/12/2018
Trustworthy business
I’ve been taking my vehicles here for years. They are extremely knowledgeable and priced very fairly. They are honest as well. I had someone else change my oil (a large chain known for mufflers) and was told I needed $700 worth of repairs. I brought my van to S&M and was going to have them do the work only to find out my van didn’t need any repairs. I asked if the previous guy could have made a mistake but the gentleman from S&M wouldn’t say anything negative about the other business. That’s the kind of integrity you’ll experience. I gladly drive from the west end for the peace of mind of a good mechanic.

SK
Steven K.
Mechanicsville, VA
Chevrolet Pickup
Verified
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03/08/2018
Mrs. Kromer
Always friendly, very accommodating

RA
Robbie A.
Richmond, VA
Acura Integra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018 Category: Service
Robbie said they always do a great job and the staff provides wonderful customer service.
This review was collected via phone interview by Customer Research Inc.

CB
Callie B.
Mechanicsville, VA
Jeep Compass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018 Category: Service
Callie said it was quick and the problem was fixed.
This review was collected via phone interview by Customer Research Inc.