S&M Automotive Service

Joey said they were able to figure out a minor issue with his vehicle and gave him advice how to handle it.

Cody said overall they are a nice staff.

Great customer service And a Knowledgeable staff. Mike and Nick always takes good care

Very efficient and able to schedule us within 24 hrs

We were able to get an appointment for the same day we called. They inspected our car quickly and didn’t find a problem that “had to be fixed” before it could pass inspection as other garages have in the past. Very friendly.

They do 2 oil changes a month as well as tire rotation and any other needed maintenance and always in the short window I have available before my route. (app 2200 mi per wk) Great mechanics and great people!!

Christian said the service was good.

As always the service was excellent. The customer service is exceptional! I give them 5 stars!

I want to first say thank you for helping out my son, a college student whose engine light came on as he was evacuating for Hurricane Florence. My son thought it was the brake, but they investigated and found it was the VTC. They took the car an hour before closing and diagnosed the problem without adding to the problem at hand. They kept the car and diagnosed it perfectly; changed the part and the car is running better than ever. The price was very reasonable and I would highly recommend this automotive service to everyone who is looking for great mechanics that are honest and knowledgeable.

Being new to the Richmond area I had to get my vehicle inspected. I called around a few places and came upon S&M Automotive. The gentleman that took my call took the time to let me know that he couldn't get my vehicle in for inspection until the following morning. He proceeded to set up an appointment for me. Other places that I called basically said show up and we'll get it done by the end of the day. I made the appointment with S&M and was in and out in 20 minutes versus sitting and waiting for hours.

:) Always great. Thank you!

Teron said they did good..

I have been bringing all of my automobiles to S&M Automotive for many years and they have never let me down. They are honest, knowledgeable and trustworthy. They never try to sell you something you don't need and when Mike or Nick tell me I do need something done to one of my cars, I know that the car must need it. An example....the tires on my Legacy have 45,000 miles on them....I've been asking Mike or Nick to check them and let me know if I should get a new set....anywhere else would have said yep...you need to replace them, but Nick and Mike said they look good, and still are safe to drive on....and are good for inspection. I would not take my care anywhere else...this is a great place with fair prices and outstanding service and maintenance.

James said that the place had good service and did exactly what needed to be done.

Bruce said the business did a good job.

I needed an inspection, it was about 8 days past due. (Oops) And when I showed up for my appointment I was about 15 mins late{oops again} because I got lost. I was on my lunch break, and had no time to spare... they honored my appointment, and got me taken care of, just in time for me to make it back to work! Very friendly! I will be back!

Barbara said the owner is an exceptional person. He has wonderful customer service skills and is always accommodating.

Car in for alignment, great customer service, great job fast turn around and fair price. Thanks!

Always Five Star!

Candid said the staff is always nice. When she comes in they are very welcoming and quick.