Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92
4.9

( 477 Reviews )

99% Would Recommend
Latest Review 1 day ago

Reviews


TW
Toniesha W.
Chester, VA
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Great customer service
Been bringing my car for about 3 years now. They always provide great service in a timely manner.

Verified Customer
Mechanicsville, VA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Great Service
I brought my car in for a diagnosis, and they had it diagnosed within 30 minutes. They gave me a quote, which was on the high end in case they found anything else while fixing the problem. Had my car fixed within an hour, and it was a lot cheaper than the original quote. They have a nice waiting area and friendly staff. If you need your car fixed I would recommend going here.

JP
Jeffrey P.
Mechanicsville, VA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Glad to have found them!
I thought I was getting good service before. Turns out I was getting charged for a lot of unnecessary services. No More!!! I have no problem leaving my car with S&M and am confident what needs to be done will and what doesn't need to be done won't.

DS
Dale S.
Studley, VA
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Subaru Service.
S&M is a great place for car care! Knowlegable, Trustwothy, Honest and Friendly. Great customer service and quick service.

BB
Byron B.
Virginia
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Byron said that the place has been taking care of him for years and he likes their work.
This review was collected via phone interview by Customer Research Inc.

GF
Grayson F.
Highland Springs, VA
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Grayson said the business does good work.
This review was collected via phone interview by Customer Research Inc.

RW
Randy W.
Virginia
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Randy said that the business is great. They do quick work at a decent price. He is always pleased with all the work they do.
This review was collected via phone interview by Customer Research Inc.

SY
Shelby Y.
Mechanicsville, VA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Fast service
Thank you for the fast service.

MP
Mike P.
Virginia
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Mike said he's been doing business with them for a very long time because their work turns out good.
This review was collected via phone interview by Customer Research Inc.

CS
Cooper S.
Luray, VA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Cooper said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Mechanicsville, VA
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Friendly service
Called and asked for service and got it the next day and it was performed in a timely manner.

MM
Mel M.
Mechanicsville, VA
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Mel said Mike and Bobby do a good job. He has always gotten prompt service and can depend on the work performed.
This review was collected via phone interview by Customer Research Inc.

JA
Joey A.
Richmond, VA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Joey said they were able to figure out a minor issue with his vehicle and gave him advice how to handle it.
This review was collected via phone interview by Customer Research Inc.

CW
Cody W.
Ashland, VA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Cody said overall they are a nice staff.
This review was collected via phone interview by Customer Research Inc.

ST
Shirelle T.
Richmond, VA
Land Rover Range Rover
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2018
Great customer service
Great customer service And a Knowledgeable staff. Mike and Nick always takes good care

AG
Anne-Marie G.
Richmond, VA
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Service
Very efficient and able to schedule us within 24 hrs

EW
Ed W.
Highland Springs, VA
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Easy in and easy out
We were able to get an appointment for the same day we called. They inspected our car quickly and didn’t find a problem that “had to be fixed” before it could pass inspection as other garages have in the past. Very friendly.

JP
Jeffrey P.
Mechanicsville, VA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Glad to have found them!
They do 2 oil changes a month as well as tire rotation and any other needed maintenance and always in the short window I have available before my route. (app 2200 mi per wk) Great mechanics and great people!!

CH
Christian H.
Mechanicsville, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Christian said the service was good.
This review was collected via phone interview by Customer Research Inc.

VP
Victoria P.
Mechanicsville, VA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Awesome Service
As always the service was excellent. The customer service is exceptional! I give them 5 stars!