Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5

(2,905 Reviews)

ReScore Reviews™ (89)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
89% Would Recommend
100% Business Response
Latest Review 8 days ago

Reviews


Verified Customer
Elk Grove, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/09/2021 Category: Service
poor quality of work, missed issues brought car in for, lack of communication on estimated car return, completion date far exceeded estimate date by 4 days
repeat poor customer service all around. will not take to sac facility again
SHEILA R., Customer Relations Manager from Sacramento Hyundai responded on 01/13/2021

Good Morning, I understand you spoke with our Director. I look forward to the update :)
Sincerely,

Sheila Ramsey
Customer Relations Manager
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day!
Wishing you and your family a Safe 2021

NB
Nhi B.
Sacramento, CA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2021 Category: Service
Sacramento Hyundai ‘s feedback of Good Services
Thank You Very Much for Your Good Services to Fix my SUV ‘ Problems & Keep Up Your Good Works! Prayers more Safer & Healthier for Years Coming to You All !
SR
SHEILA R., Customer Relations Manager from Sacramento Hyundai responded on 01/11/2021

Good Morning Nhi,
Thank you for the wonderful review and for taking the time to complete our survey. So glad to hear that you were pleased with the service provided. We truly do appreciate your business and I will be sure to share your kind words with the team.
Wishing you and yours a safe and Happy 2021
Sincerely,

Sheila Ramsey
Customer Relations Manager
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day!
Wishing you and your family a Safe and Happy Holiday Season :)

Verified Customer
Sacramento, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021 Category: Service
Great service
Kind caring n friendly employees. They always take care of us. Awesome job like always!!!
SHEILA R., Customer Relations Manager from Sacramento Hyundai responded on 01/11/2021

Good Morning!
Thank you very much for the kind words and the great review! I will be sure they are shared with the team. We appreciate you and your business!
Wishing you and yours a safe and Happy 2021
Sincerely,

Sheila Ramsey
Customer Relations Manager
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day!

SC
Sareest C.
Sacramento, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/04/2021 Category: Service
Vehicle Servicing
Friendly staff, works done on given time frame to the expectation. Value for money and long life term for your vehicle. Free drop off and pickup by Uber when vehicle is ready. Parts should be available in stores, avoid waiting time.
SR
SHEILA R., Customer Relations Manager from Sacramento Hyundai responded on 01/07/2021

Good Morning Sareest!
Thank you very much for the review and for taking the time to complete our survey. We truly appreciate you and your business. If you have any recommendations on how we can improve our service please don't hesitate to let us know we would love the opportunity to earn a 5 star review from you in the future.
Sincerely,

Sheila Ramsey
Customer Relations Manager
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day!
Wishing you and your family a Safe and Happy Holiday Season :)

KL
Kenneth L.
Sacramento, CA
2020 Hyundai Kona Ev
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2020 Category: Service
convenient for service
the staff is courteous and competent
SR
SHEILA R., Customer Relations Manager from Sacramento Hyundai responded on 01/07/2021

Good Afternoon Kenneth :)
Thank you very much for the review and for taking the time to complete our survey. We truly appreciate you and your business. If you have any recommendations on how we can improve our service please don't hesitate to let us know we would love the opportunity to earn a 5 star review from you in the future.
Sincerely,

Sheila Ramsey
Customer Relations Manager
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day!
Wishing you and your family a Safe and Happy Holiday Season :)

Verified Customer
Fairfield, CA
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020 Category: Service
Great
Great

VK
Vinod K.
Elk Grove, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2020 Category: Service
Scheduled Service
Service was on time with recommendations
SR
SHEILA R., Customer Relations Manager from Sacramento Hyundai responded on 12/30/2020

Good Afternoon Vinod,
Thank you for the awesome 5 star review and for giving us the opportunity to assist you! We greatly appreciate you and your business! 
Sincerely,

Sheila Ramsey
Customer Relations Manager
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day!
Wishing you and your family a Safe and Happy Holiday Season :)

JD
Jorge D.
West Sacramento, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
Good service
Safe and expedite service
SR
SHEILA R., Customer Relations Manager from Sacramento Hyundai responded on 12/29/2020

Thank you :)

Sincerely,
Sheila Ramsey
Customer Relations Manager
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day!
Wishing you and your family a Safe and Happy Holiday Season :)

Verified Customer
West Sacramento, CA
2018 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020 Category: Service
Good feedback
Got an immediate response from my review.

Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2020 Category: Service
Good service
Safe and expedite service.
SHEILA R., Customer Relations Manager from Sacramento Hyundai responded on 12/29/2020

Good Afternoon Jorge! I just sent you a text message, if you would reach back to me at your convienence I would sure appreciate it! 
My direct line is listed below
Sincerely,

Sheila Ramsey
Customer Relations Manager
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day!
Wishing you and your family a Safe and Happy Holiday Season :)
SHEILA R., Customer Relations Manager from Sacramento Hyundai responded on 12/29/2020

Thank you Jorge! :)

Sincerely,
Sheila Ramsey
Customer Relations Manager
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day!
Wishing you and your family a Safe and Happy Holiday Season :)

JS
Jessica S.
Sacramento, CA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2020 Category: Service
Engine repair.
Ask for Reginald at the service department.
SR
SHEILA R., Customer Relations Manager from Sacramento Hyundai responded on 12/28/2020

Good Afternoon Jessica!
Thank you for the wonderful review and for taking the time to complete our survey. So glad to hear that you were pleased with the service provided. We truly do appreciate your business and I will be sure to share your kind words with the Reginald and the management team :)
Sincerely,

Sheila Ramsey
Customer Relations Manager
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day!
Wishing you and your family a Safe and Happy Holiday Season :)

TM
Thierry M.
Sacramento, CA
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020 Category: Service
Hyundai 2020
My complaints were taking into consideration.

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/24/2020 Category: Service
Nope
I said it all. What else?
SR
SHEILA R., Customer Relations Manager from Sacramento Hyundai responded on 12/28/2020

Good Afternoon Thierry,
I sent you a text message just now, If you would reach out to me at 916-293-4774, I would like to discuss your visit.
Thank you! :)
Sincerely,

Sheila Ramsey
Customer Relations Manager
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day!
Wishing you and your family a Safe and Happy Holiday Season :)
SR
SHEILA R., Customer Relations Manager from Sacramento Hyundai responded on 12/28/2020

Thierry,
Thank you for reaching out to me, I appreciate you giving us the opportunity to make it right :)
Sincerely,

Sheila Ramsey
Customer Relations Manager
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day!
Wishing you and your family a Safe and Happy Holiday Season :)

Verified Customer
Sacramento, CA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020 Category: Service
Review
Review
SHEILA R., Customer Relations Manager from Sacramento Hyundai responded on 12/23/2020

Good Morning!
Thank you very much for the 5 star review and for taking the time to complete our survey! We greatly appreciate you and your business!
Sincerely,

Sheila Ramsey
Customer Relations Manager
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day!
Wishing you and your family a Safe and Happy Holiday Season :)

LS
Linda S.
Sacramento, CA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020 Category: Service
Recent visit
My recall was quick

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/14/2020 Category: Service
Service
Screw up recall appointment
SR
SHEILA R., Customer Relations Manager from Sacramento Hyundai responded on 12/15/2020

Good Afternoon Mark, Thank you for taking my call and your time.
Sincerely,

Sheila Ramsey
Customer Relations Manager
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day!
Wishing you and your family a Safe and Happy Holiday Season :)
SR
SHEILA R., Customer Relations Manager from Sacramento Hyundai responded on 12/15/2020

Thank you! :)

Sincerely,
Sheila Ramsey
Customer Relations Manager
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day!
Wishing you and your family a Safe and Happy Holiday Season :)

BS
Bilal S.
Sacramento, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2020 Category: Service
.
.
SR
SHEILA R., Customer Relations Manager from Sacramento Hyundai responded on 12/16/2020

Good Afternoon Bilal,
Thank you for the great review regarding your visit. You and your business are much appreciated! I will be sure and share your kind comments with the team.
Sincerely,

Sheila Ramsey
Customer Relations Manager
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day!
Wishing you and your family a Safe and Happy Holiday Season :)

PS
Pamela S.
Sacramento, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020 Category: Service
Excellent Customer Service
I'm always treated with the utmost respect. Everything about the service of my vehicle is explain to me.
SR
SHEILA R., Customer Relations Manager from Sacramento Hyundai responded on 12/11/2020

Good Morning Pamela!
Thank you for the wonderful review and for taking the time to complete our survey. So glad to hear that you were pleased with the service provided. We truly do appreciate your business and I will be sure to share your kind words with the team.
Sincerely,

Sheila Ramsey
Customer Relations Manager
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day!
Wishing you and your family a Safe and Happy Holiday Season :)