Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

551 Reviews

97% Would Recommend
Latest Review 3 days ago

Reviews


JB
Jerimiah B.
Poulsbo, WA
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2018 Category: Service
Jerimiah said the customer service was bad. He stated it took over a month for repair to be completed and when he would check on it there was always an excuse for it not to be finished.
This review was collected via phone interview by Customer Research Inc.

RD
Remarcus D.
Silverdale, WA
BMW X3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/21/2018 Category: Service
Spoke with Ramarcus's wife. She said the business did a diagnostic and then said the vehicle was fixed. The vehicle broke down again in three hours. They charged another diagnostic and said it was fixed, again. After the third time, they had to buy a battery. She stated they think that the business took advantage of them and overcharged.
This review was collected via phone interview by Customer Research Inc.

MB
Monica B.
Poulsbo, WA
Ford Freestar Wagon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/12/2018 Category: Service
Monica said she wouldn't recommend this business. The employees put in a new torque converter. She just learned this exact part was recalled. The employees should have known this, but they did not mention it at all.
This review was collected via phone interview by Customer Research Inc.
Mike H., president from Silverdale Transmission responded on 02/12/2018

There must have been some miscommunication. We did not replace anything on this vehicle, and no new torque converter was put in. We did an $80 evaluation, and advised that we may need to disassemble and inspect the transmission further because the fluid was becoming discolored and breaking down. Hope this clarifies things!


JJ
Jon J.
Bainbridge Island, WA
Lexus RX 300
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/16/2017 Category: Service
Jon said they communicated that the vehicle was ready 2 times when it was really not. The service was delayed 2 weeks because they were shorthanded. That was frustrating.
This review was collected via phone interview by Customer Research Inc.

JG
Jerry G.
Seabeck, WA
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/25/2017 Category: Service
Jerry said he had to take his vehicle back to the business 3 times and they had to keep ripping it apart. He would not recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

LC
Leonard C.
Silverdale, WA
Cadillac SRX
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2016 Category: Service
Leonard said this was the first time at this business and he is very unhappy about how the staff treats the interior of the customer's vehicles. There was so much oil on the inside of his vehicle that his wife had to take it back to the business so that the staff could clean the leather seats. He could not recommend this business to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

GP
Gus P.
Silverdale, WA
Ford Explorer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/12/2016 Category: Service
Gus said the employees at the business are polite but mentioned his door handle is broken. There is a ding on his vehicle that was not there before. The staff should take it easy and be more careful around the vehicles they are not servicing.
This review was collected via phone interview by Customer Research Inc.

CW
Christina W.
Washington
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/25/2016 Category: Service
Spoke with Patrick. He said this business charges too much.
This review was collected via phone interview by Customer Research Inc.

GC
Gary C.
Kingston, WA
Ford Ranger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/07/2016 Category: Service
Gary said he had to take three trips back to this business.
This review was collected via phone interview by Customer Research Inc.

DM
Daniel M.
Silverdale, WA
Chevrolet Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/19/2015 Category: Service
Daniel said the business provided good customer service and their personnel was professional but it took 6 visits before they could solve all the issues with the engine they rebuilt.
This review was collected via phone interview by Customer Research Inc.

BS
Bob S.
Silverdale, WA
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/22/2015 Category: Service
Bob said he has had to go back to this business three times in the past year for the same vehicle. The staff is very nice and has no complaints about them.
This review was collected via phone interview by Customer Research Inc.

TK
Tony K.
Poulsbo, WA
Chevrolet Blazer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/17/2015 Category: Service
Spoke with Lisa. She said the service provided by the business was good but it was more than she wanted to pay for the type of service.
This review was collected via phone interview by Customer Research Inc.

LS
L Dennis S.
Silverdale, WA
Chevrolet Impala
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/30/2015
quality control? ?
Steering wheel is now out of alignment. Need to return to shop. Need quality check before returning car to customer.

JK
Joe K.
Silverdale, WA
Toyota Land Cruiser
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/20/2015
Honest but I have an issue
I turned my toyota landcruiser over to them with an aftermarket phone mount attached to the windshield. When I got it back the mount was on the floor of the foot well. I left thinking the suction cup just let go. The next day when I tries to reattach it I found it was broke as though forcibly torn from the mount point. Still irritated but what can I do?

JE
John E.
Port Townsend, WA
Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/06/2015
steadfast
after 5 return trips the car is working fine thank you for hanging in there Silverdale Transmission.

JE
John E.
Port Townsend, WA
Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/14/2015 Category: Service
Spoke with Lloyd. He said he went to this business four or five times. He was quoted one price for the transmission to get done. They ended up doing two other things that needed to be replaced. The cost of the transmission was more than what it would be somewhere else. He did not appreciate that the cost was more than what they quoted.
This review was collected via phone interview by Customer Research Inc.