Southtowne Hyundai of Newnan


Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1538 Reviews

ReScore Reviews™ (51)

ReScore
Overall Rating 4.39216/5Overall Rating 4.39216/5Overall Rating 4.39216/5Overall Rating 4.39216/5rating 4.39216
Original
Overall Rating 2.21569/5Overall Rating 2.21569/5rating 2.21569rating 2.21569rating 2.21569
95% Would Recommend
100% Business Response
Latest Review about 19 hours ago
Verified Customer on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Title"
I appreciate your interest in me as a customer. But in a way, three different contacts asking about your service is a bit of overkill to me. Yet I DO care that you care.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/16/2018
Service Type: Repair
Review Created: 01/18/2018 04:07 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/19/2018

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 

Rose C. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service staff (Carmen ) very courteous and efficient"
You are greeted when you arrive. . They ask if you are having any problems and then proceed to complete the work sheet They are very efficient.
I also appreciate the fre e car wash
One suggestion - get some current reading material. You had some magazines from 2014 and 2015.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/16/2018
Service Type: Maintenance
Review Created: 01/18/2018 12:31 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/19/2018

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 

Kayla R. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
Excellent and fast customer service!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/18/2018 10:53 AM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/19/2018

Thank you for allowing Southtowne Hyundai Service Department to perform your vehicle maintenance. I look forward to working with you in the future.

Brian Munson

Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great experience"
Can't think of anything they could do to give a better experience.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 10:31 AM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/19/2018

Thank you for your response and choosing Southtowne with your service needs.

Tom Watt

Payson D. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Five stars"
Great customer service. I always enjoy coming to Southtowne Hyundai, because they take great care of my car and treat me like family.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 12:13 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/19/2018

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 

Verified Customer on 01/16/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistently great service"
Been buying cars and getting service for almost 20 years. Always trying to improve and get better.
Vehicle: 2016 Hyundai Genesis Co
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 11:23 AM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/19/2018

Thank you for allowing Southtowne Hyundai Service Department to perform your vehicle maintenance. I look forward to working with you in the future.

Brian Munson

Jose A. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Excellent, service was completed before expected.
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/16/2018 10:29 AM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/19/2018

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 

Jeanenne L. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Waited on promptly. Kept me informed as to what was happening. It was great service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/16/2018 05:59 AM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/16/2018

Thank you for your response and choosing Southtowne with your service needs.

Tom Watt

James S. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
great place to service your car.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/15/2018 03:41 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/16/2018

Thank you for allowing Southtowne Hyundai Service Department to perform your vehicle maintenance. I look forward to working with you in the future.

Brian Munson

Karen S. on 01/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The employees are very friendly and helpful."
Hyundai of Newnan changed out two parts that were on a recall list, as well as changed the oil and rotated the tires all in a short amount of time. All employees were friendly, helpful, and professional.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/15/2018 12:32 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/16/2018

I apologize for the non 5 star service this trip. I will strive to make your next trip 5 star all the way.
Tom Watt

Richard C. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Always receive very good service at this dealership.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/15/2018 10:47 AM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/15/2018

Thank you for your response and choosing Southtowne with your service needs.

Tom Watt

Verified Customer on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Didn't have a appointment. They got me in out in no time. Told me about a recall on the car and took care of it for me.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/12/2018 08:47 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/13/2018

Thank you for your response and choosing Southtowne with your service needs.

Tom Watt

Verified Customer on 01/12/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quality service"
Good service, but pricey!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/12/2018 05:07 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/13/2018

I apologize for the non 5 star service this trip. I will strive to make your next trip 5 star all the way.
Brian Munson

Aublene G. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"employees in service customer service & check out"
always have great service when we come in, no problems ever,everything is explained to us before & after.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/12/2018 03:35 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/13/2018

Thank you for your response and choosing Southtowne with your service needs.

Tom Watt

Michael G. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change and recall work "
good service and Good service representative
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/12/2018 12:14 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/12/2018

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Marilyn H. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality Service"
Always receive excellent service delivered timely. Carmen was able to answer my questions regarding the navigation system upgrade.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/12/2018 10:43 AM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/12/2018

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 

Verified Customer on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great work"
a lot of work needed to be done, finished in a timely manner and with great customer service.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/12/2018 10:41 AM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/12/2018

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 

Kirk M. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2011 Sonata"
Great folks, love the way they treat your customers.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/06/2018
Service Type: Repair
Review Created: 01/12/2018 07:29 AM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/12/2018

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 

Verified Customer on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great service
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/12/2018 07:27 AM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/12/2018

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 

Verified Customer on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
The Service Department is fantastic! They are helpful, professional and timely.

Next time I would love my car washed!
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/10/2018 01:01 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 01/10/2018

Thank you for your response and choosing Southtowne with your service needs. Please mention the wash to me next time.

Tom Watt

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