Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

1786 Reviews

ReScore Reviews™ (56)

ReScore
Overall Rating 4.4285695/5Overall Rating 4.4285695/5Overall Rating 4.4285695/5Overall Rating 4.4285695/5rating 4.4285695
Original
Overall Rating 2.14286/5Overall Rating 2.14286/5rating 2.14286rating 2.14286rating 2.14286
94% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews


Anonymous avatar
Verified Customer
Peachtree City, GA
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Friendly service
I had to take my car in for a recall as well as service. Very friendly and courteous.
Forrest S. from Southtowne Hyundai of Newnan responded on 05/25/2018

Thank you for your response and choosing Southtowne with your service needs.

Tom Watt


AJ
Ana J.
Newnan, GA
2007 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
customer service
The service was very fast
Forrest S. from Southtowne Hyundai of Newnan responded on 05/24/2018

Thank you for your response and choosing Southtowne with your service needs.

Tom Watt


JD
Julie D.
Newnan, GA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Service
Wonderful service, professional atmosphere with a combination of smiling customers and helpful employees. Throw in a dose of compassion and that summarizes my experience . Great experience as usual.
Forrest S. from Southtowne Hyundai of Newnan responded on 05/24/2018

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 


MC
Maria C.
Atlanta, GA
2009 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Efficient and Courteous
I always feel they are fair and only recommend what is absolutely needed. I have 190,000 miles on my car and they have kept it running smoothly and efficiently.
Forrest S. from Southtowne Hyundai of Newnan responded on 05/24/2018

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 


Anonymous avatar
Verified Customer
Hogansville, GA
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Dealer Service
I got the service I needed.
Forrest S. from Southtowne Hyundai of Newnan responded on 05/24/2018

Thank you for allowing Southtowne Hyundai Service Department to perform your vehicle maintenance. I look forward to working with you in the future.

Brian Munson


GP
Gilbert P.
Newnan, GA
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Gil
I thought that Carmen was very courteous and professional.
Forrest S. from Southtowne Hyundai of Newnan responded on 05/23/2018

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 


Anonymous avatar
Verified Customer
Newnan, GA
2017 Hyundai Santa Fe S
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Southtowne Hyundai of Newnan
Errors on tech paperwork make me wonder how thoroughly the work is done.
Forrest S. from Southtowne Hyundai of Newnan responded on 05/23/2018

I apologize for the non 5 star service this trip. I will strive to make your next trip 5 star all the way.
Carmen Krauth


Anonymous avatar
Verified Customer
Senoia, GA
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Quick & friendly service.
I have used the service dept. twice for my 2018 Sonata. I've had an oil change and the tires rotated. They were quick & friendly.
Forrest S. from Southtowne Hyundai of Newnan responded on 05/21/2018

Thank you for allowing Southtowne Hyundai Service Department to perform your vehicle maintenance. I look forward to working with you in the future.

Brian Munson


LB
Leinda B.
Newnan, GA
2012 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
prompt and always keeps me updated on what services will be needed in the future.
great service department
Forrest S. from Southtowne Hyundai of Newnan responded on 05/21/2018

Thank you for your response and choosing Southtowne with your service needs.

Tom Watt


AV
Anneliese V.
Columbus, GA
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Visit
The atmosphere of the dealership is just unbelievable. We have never felt so comfortable and well received. The employees treat you like family.
Forrest S. from Southtowne Hyundai of Newnan responded on 05/18/2018

Thank you for your response and choosing Southtowne with your service needs.

Tom Watt


SS
Suzanne S.
Peachtree City, GA
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
2018 Sonata Oil Change
The oil change went very quickly. My only issue was that I couldn't even get into my car afterwards as the seat was moved so far forward. My key fob didn't move it back to the preset setting and the person that drove my car must have been very short. I couldn't get it back to the original condition.
Forrest S. from Southtowne Hyundai of Newnan responded on 05/18/2018

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year. I apologize for the seat thing, yes we have two vertically challenged people working here. We try to not move seats but they sometimes have to. We would be glad to help get it back in place.

Carman Krauth 


KB
Kerry B.
Newnan, GA
2016 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
oil change
very fast and they did a great job
Forrest S. from Southtowne Hyundai of Newnan responded on 05/18/2018

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 


HS
Holly S.
Fayetteville, GA
2017 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
15,000 mile maintenance
Had 2 cars to be serviced at the same time. No extra cost were added and I was out a little after an hour. Waiting area was comfortable and clean.
Forrest S. from Southtowne Hyundai of Newnan responded on 05/16/2018

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 


MS
Michael S.
Newnan, GA
2015 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Love Carmen in the Hyundai service department!!
Carmen always gets me what I need and gives me her full attention while she’s helping me. She always makes sure I understand everything, and that I get the care. We have 3 Hyundai’s and get all 3 serviced there. If Carmen is unavailable to assist me when I arrive, she always touches base to make sure “I’m good”!
Forrest S. from Southtowne Hyundai of Newnan responded on 05/16/2018

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 


EC
Edward C.
Stockbridge, GA
2015 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Crisp’s words
They took very good care of me and my car.
Forrest S. from Southtowne Hyundai of Newnan responded on 05/16/2018

 Thank you for allowing Southtowne Hyundai Service Department to perform your vehicle maintenance. I look forward to working with you in the future.

Brian Munson

 


Anonymous avatar
Verified Customer
Peachtree City, GA
2006 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Hyundai Service
We have been using Southtowne Hyundai for our car services for over 10 years. Would recommend them for friendly service and thorough work.
Forrest S. from Southtowne Hyundai of Newnan responded on 05/15/2018

Thank you for allowing Southtowne Hyundai Service Department to perform your vehicle maintenance. I look forward to working with you in the future.

Brian Munson


Anonymous avatar
Verified Customer
Peachtree City, GA
2016 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Hyundai Service
Friendly staff and knowledgeable mechanics make this a great place to service our cars.
Forrest S. from Southtowne Hyundai of Newnan responded on 05/15/2018

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 


AH
Alan H.
Newnan, GA
2009 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Great Service Reps!
Carmen Krauth was very nice and helpful. Explained everything when I picked up my car.
Forrest S. from Southtowne Hyundai of Newnan responded on 05/15/2018

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 


MD
Martha D.
Newnan, GA
2012 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Southtowne Hyundai of Newnan Service Center
Clean premises & efficient service
Forrest S. from Southtowne Hyundai of Newnan responded on 05/15/2018

Thank you for your response and choosing Southtowne with your service needs.

Tom Watt


TV
Theodore V.
Fayetteville, GA
2007 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
5 - star
outstanding overall customer service. Carmen, Tommy, Charlie and the entire team.
Forrest S. from Southtowne Hyundai of Newnan responded on 05/15/2018

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth