Sun Automtoive would like to take the opportunity and appologize to Katherine for the lack of communication. There were Cable issues for all of the Comcast Business customers in the area that prevent inbound calls from reaching us. We would like to thank Katherine for her patience and understanding.
I am getting tired of the sporadic communication.
I also hope that the flat tire the Ranger ended up with by 5pm that same day wasn't due to your service or your parking lot.
I so appoligize for the miss communication. I certainly can undrstand how the remainder of a day can be effected if something does not go as planned. It does appear that the need for the Ranger to be completed by 10am was not relayed to our Oil Change coordinator. We will correct this in the future and as allways........we ALL appreciate your business and your Trust in Sun Automtoive.
The Team at Sun Automotive expresses a sinsere appology to Ken as he did have a bad experience with regard to the repairs specific to the fuel pump. Although situations like this are rare, we make every attempt to pass along valuable information to the parts manufacturer from the field so that this issue can be resolved for others in the future. We thank Ken for his patience and again appologize for his experience during the repair.
His Trust in us is greatly valued.
the getting the right parts. They had tried two different kits. I wasn't able to have my van until the next day, which was very inconvenient. The work was done correctly.
The Sun Automotive Team would like to appologize to Doug regarding his need for a second visit. During the first visit, it was noted that the engine was over filled by 2 quarts. His concern could have been related to the overfilled engine oil level and with an Oil Change due already, we did not want to replace a sensor if it was not needed. It turn out to be a faulty sensor and we understand why the second return visit was inconvenient and did not charge Doug for the rediagnosis.
The Sun Automotive Team would like to take this opportunity to appologize to Mr. Leu his inconvenience but clearify the situation. His vehicle was towed in with a Spark Plug that had blown out. There were pieces down in the engine that were shown (by picture) to our customer and he was advised to not start the engine as severe engine damage would occur. Sun Automotive did start the vehicle at any time. Mr. Leu declined all repairs and the vehicle was towed away in the same condition it arrived with the battery disconnected. The safety with our customers will always come first.