The SAR team is surprised by your comments. All customers are informed of charges prior to start of any work and have the opportunity to decline. During this visit, we were asked to evaluate a loud exhaust condition, provide estimate to repair condition and complete an oil change. To properly repair the issue with the exhaust is quite pricey because the y-pipe needed is a limited availability, dealer only item since the aftermarket part suppliers do not have product for this application. We will always provide less expensive parts options, if available.
Amazed by your comments regarding your recent visit to our shop. Before we began the requested work, we informed you of the pricing, the process and you agreed to time and price by signing our estimate/repair order. The task on the vehicle took longer than the time you mentioned but we completed as promised. We are saddened that you feel less than satified. We welcome the opportunity to assist you with a future need and earn your business.
Then when I picked up the car and started it, it was still making the same noise! They hadn't fixed it at all!
They went on to say to diagnose the problem would be very expensive and they (mechanic and manager) thought I "should just drive it!"
How do I feel? Like they keep old parts on the bench to show (older) customers, set the car aside and then call us to get over $400 from us. What a total RIP off!
You know if you do work or not take the money you spent on this survey company and put it for employees Christmas bonuses and watch you're company grow on craftmanship
We appreciate your suggestion regarding the monies our company spends to keep in touch with our customers. Most customer's like the communications. Our employees are also important to us and we make sure they have everything they need, ie: education, tools, etc; to be successful.
We further thank you for also reviewing us directly on Google and scoring us 5 stars.