Glad to hear that our repair has the vehicle running fine and back on the road safely as compared to how it arrived at our shop. We understand how you may feel that your unexpected vehicle repair may be a bit pricey. People come to Superior Auto Repair for vehicle maintenance and repairs because we have factory trained, skilled technicians with decades of experience. Our goal is to get your vehicle condition diagnosed and repaired with quality OEM (Original Equipment Manufacturer) parts in a quick, efficient manner to get you back on the road safely, in most cases the same day, as in your case. Our pricing is competitive with other independent repair shops using the same quality parts and level of trained technician. There is always someone in any trade or business type who will do a service or a repair for less money but not always comparing like materials and workmanship. We are disappointed to hear that you feel our pricing was a bit high however, we hope you find the value in our service level and quality and may give us an opportunity to earn back your business.
Amazed by your comments regarding your recent visit to our shop. Before we began the requested work, we informed you of the pricing, the process and you agreed to time and price by signing our estimate/repair order. The task on the vehicle took longer than the time you mentioned but we completed as promised. We are saddened that you feel less than satified. We welcome the opportunity to assist you with a future need and earn your business.
Then when I picked up the car and started it, it was still making the same noise! They hadn't fixed it at all!
They went on to say to diagnose the problem would be very expensive and they (mechanic and manager) thought I "should just drive it!"
How do I feel? Like they keep old parts on the bench to show (older) customers, set the car aside and then call us to get over $400 from us. What a total RIP off!
We appreciate the opportunity to assist you with your vehicle needs. In order for us to properly diagnose a condition and provide an accurate estimate of repairs it is our shop policy for us to scan for all stored and history codes even if customer has already done so. It can be a slippery slope when a vehicle comes in pre-diagnosed. We have encountered on numerous occasions, where there was more to the reason for the engine code that required further digging. A vehicle owner may not agreed with our precautions, but especially when dealing with vehicles having 193,000 + miles, anything is possible. In regards to the AC, we did perform a A/C test which included bringing the refrigerant level to the manufacturer specs along with injecting oil and leaking tracing dye. We immediately detected a severe leak at the systems evaporator core, which could take days or hours before all refrigerant leaks out. We will admit we left the AC valve caps off in error. (We are human!) But refrigerant does not leak out because the valve caps are missing, the dye trial clearly shows the culprit. There are times that we have to be the bearer of news that a vehicle owner really does not want to get. All charges were explained prior to diagnosis/work being performed. This situation appears to be one of those times.
I also felt the price quoted for replacement of rear rotors and pads was too high.
Professional. Efficient. Courteous. Just a few of the words to describe the staff.
And the cleanest shop that I have ever seen.
Humbling that you find the Superior Auto Repair staff and facility to be "top Notch". We are pleased you gave an opportunity to earn your trust and business. Happy to be a part of your vehicle care team!
Pleased that we able to quickly assist with your Volvo. We appreciate the opportunity to earn your business and look forward to assisting with you future vehicle care needs.
Awesome to hear that we met/exceeded your service level expectations. Thank you for your business and we look forward to assisting you during your next service interval.
Great to hear that we met your service level expectations by providing fast, friendly and professional service during your recent visit. We appreciate the opportunity to earn your business and look forward to assisting with future vehicle care needs.
Awesome to hear that we continue to do a great job with your vehicle(s). It is our pleasure to assist you with your vehicle care needs. Thank you for your valued patronage.
Great to hear that we met or exceeded your service level expectations. We appreciate the opportunity to earn your business and look forward to assisting with future vehicle care needs.
Awesome that we met your service expectations, Dillion. Thank you for your patronage and we look forward to assisting you with your future vehicle care needs.
We are so... glad you gave us a shot and we met/exceeded your service level expectations. The team at Superior Auto Repair is here to assist you with your future vehicle care needs.
My go to repair shop from now on.
We try to make every effort to help when someone comes to us with a vehicle issue or breakdown. So happy to hear that we addressed your issue and got you home safely. We appreciate the opportunity and humbled to hear we are your "go to repair shop from now on".
Kerri we are pleased that you gave us an opportunity to earn your business. We pride ourselves in creating an customer friendly environment where you feel comfortable doing business with us, informed about the health of your vehicle and received quality service at a fair price. It is our pleasure to be a part of your vehicle care team.
Awesome that we continue to meet your service level expectations. We are humbled by choosing Superior to assist with your vehicle care for the past 9+ years. Thank you for being a valued SAR customer.