We thank you for your recent service visit and glad that you would recommend us. We are a bit puzzled regarding your comments. With each oil change a 12 point inspection is performed, FREE of charge, with one of the items checked is tire condition/tread depth/wear. Reporting to our customers our findings is a slippery slope. We noted that the tires were new and in good shape (not sold by our shop) but chopping on the outer edges indicates poor alignment and we would be doing a disservice to you if we did not bring this to your attention. Giving customers all the information they need to keep your vehicle in proper working order and get the most out of each component is our goal. If we did not explain our findings fully then that was on us. We are here to assist with your vehicle care needs.