The team at Superior Auto Repair was saddened to read your feedback from the recent visit to our shop involving the AC system of your 2010 Ford Focus. It is never our intention to disappoint a customer especially one that has used our services for close to 2 years. However there are times that unintentionally a secondary part weakness will pop up after a major repair, like in this case with the AC repair completed in June where major components were replaced as dictated by the condition presented at that time. It is not standard practice to replace ALL AC system components when doing a repair, only those that have failed, as replacing everything would make the repair costs astronomical. But when working with a 10 year old vehicle with 171,000+ miles it is not surprising that once a system is repaired other components may fail because of age and miles as happened here with the possibility of other components failing in the future. In order to determine the cause for the AC not being as cold as it should, the technician needed to evaluate the system. Yes we did charge a fee to find the cause but it was only half of the norm to perform the evaluation/evacuate & recharge to follow the dye path. So even though you felt we did not provide any consideration, we actually did. We do hope that you will consider us for future vehicle needs and continue our relationship as part of your vehicle care team.
Glad to hear that our repair has the vehicle running fine and back on the road safely as compared to how it arrived at our shop. We understand how you may feel that your unexpected vehicle repair may be a bit pricey. People come to Superior Auto Repair for vehicle maintenance and repairs because we have factory trained, skilled technicians with decades of experience. Our goal is to get your vehicle condition diagnosed and repaired with quality OEM (Original Equipment Manufacturer) parts in a quick, efficient manner to get you back on the road safely, in most cases the same day, as in your case. Our pricing is competitive with other independent repair shops using the same quality parts and level of trained technician. There is always someone in any trade or business type who will do a service or a repair for less money but not always comparing like materials and workmanship. We are disappointed to hear that you feel our pricing was a bit high however, we hope you find the value in our service level and quality and may give us an opportunity to earn back your business.
We thank you for your recent service visit and glad that you would recommend us. We are a bit puzzled regarding your comments. With each oil change a 12 point inspection is performed, FREE of charge, with one of the items checked is tire condition/tread depth/wear. Reporting to our customers our findings is a slippery slope. We noted that the tires were new and in good shape (not sold by our shop) but chopping on the outer edges indicates poor alignment and we would be doing a disservice to you if we did not bring this to your attention. Giving customers all the information they need to keep your vehicle in proper working order and get the most out of each component is our goal. If we did not explain our findings fully then that was on us. We are here to assist with your vehicle care needs.