ReScore Reviews™ (13)

ReScore
Overall Rating 3.9999985/5Overall Rating 3.9999985/5Overall Rating 3.9999985/5rating 3.9999985rating 3.9999985
Original
Overall Rating 2.15385/5Overall Rating 2.15385/5rating 2.15385rating 2.15385rating 2.15385
93% Would Recommend
100% Business Response
Latest Review 1 day ago
Dan A. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2nd time I've dealt with this dealership"
I'm gonna keep this short and sweet. They honored the warranty and gave me a loaner car during the repair. So far, so good. The repairs seem to be done up to standard. Both times I have dealt with them, they have done good work. What more can you ask from a dealership?
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/21/2018 03:53 PM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 02/22/2018

Dan,
We appreciate the positive feedback. It is always great to hear from our satisfied customers. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Carolyn R. on 02/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service appt"
Everyone that works there is very friendly. They are prompt in getting my car taken care of and are very knowledgeable.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/05/2018
Service Type: Repair
Review Created: 02/11/2018 04:48 AM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 02/12/2018

Carolyn,
Thank you for the positive feedback and the great score. We look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Verified Customer on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service"
Great staff.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/08/2018 07:52 PM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 02/12/2018

Scott,
Always great to see you. From all the staff here  at Swope Hyundai. " thank you for the great score," and thank you for your business.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Kacey W. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Service! "
I could not have asked for better customer service in the service department. Clint and Mark went above and beyond to make sure I was satisfied and taken care of!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/05/2018
Service Type: Repair
Review Created: 02/07/2018 12:39 PM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 02/07/2018

Kacey,
Thank you for taking the time to write your review and for the great score. From all of us here at Swope Hyundai we want to thank you for your business.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Brent P. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism"
Everyone is professional, and the quality of work is outstanding.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 02/01/2018
Service Type: Maintenance
Review Created: 02/06/2018 03:23 AM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 02/06/2018

Brent,
Thank you for taking the time to write your review and for the five start rating. As always we appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Zula F. on 02/03/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"recall "
Job well done. Everyone very friendly and does the job very quickly.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/26/2018
Service Type: Repair
Review Created: 02/03/2018 07:07 AM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 02/05/2018

Zula,
Thank you for taking the time to write your review and for the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Jeffrey C. on 02/02/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Listen"
I have had my car serviced at this dealership since I bought it 7 years ago and have always been pleased. This time, however, I don’t think the service writer listened to me. In addition to what was done, I asked to have the brakes checked, but got no evidence it was done. Disappointing.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/02/2018 02:26 PM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 02/05/2018

Jeffery,
Thank you for taking the time to write your review. Your comments are very important to us.
I can assure you that we will use this feedback to better service you in the during your next your service visit.
We appreciate your business and look forward to your future business.
If you have any concerns in the future. Please contact me directly.
Thanks.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Beverly B. on 02/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick repair"
My car had a safety recall. The repair took very little time and the guy (Mark?) was pleasant and funny.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/29/2018
Service Type: Repair
Review Created: 02/01/2018 09:34 AM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 02/01/2018

Beverly,
Thank you for taking the time to write your review and for the fantastic score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

William N. on 01/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast service and courtious service"
I just stopped by with no appointment and they took my car right in and was out in a little over 30 minutes.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 01/23/2018
Service Type: Maintenance
Review Created: 01/25/2018 12:49 PM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 01/25/2018

William,
Thank you for the great score and for stopping in to do business with us. We look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Marion P. on 01/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"5 month service"
The representative was helpful and courteous as always, I was in and out in less than 40 minuted
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 01/19/2018
Service Type: Maintenance
Review Created: 01/23/2018 04:18 PM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 01/24/2018

Marion,
Thank you for taking the time to write your review and for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Verified Customer on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
Service personnel was very helpful and tried to satisfy my needs in timely manner.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/03/2018
Service Type: Maintenance
Review Created: 01/18/2018 12:03 PM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 01/19/2018

Son,
Thank you for taking the time to write your review and for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Jose R. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Customer care attitude "
Taking care of customer is their number one priority
Vehicle: 2008 Hyundai Entourage
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/18/2018 10:49 AM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 01/19/2018

Jose,
Thank you for writing your review. We appreciate your business and look forward to yor next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Verified Customer on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
Service was fast and the staff were very friendly and gave me updates on my wait time frequently.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/18/2017
Service Type: Repair
Review Created: 01/18/2018 04:15 AM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 01/18/2018

Aaron,
Thank you for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Kimbra G. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"over and beyond service"
I came in for a tire sensor replacement and in discussing not knowing how to use my phone on my car bluetooth they took the time to help me with that. Very courteous as always.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/17/2018 04:12 PM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 01/18/2018

Kimbra,
Thank you for the five star rating and I am glad to hear that we was able to help you with you phone connection. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Philip C. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
excellent service as usual, in and out quickly on MLK day.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 01:10 PM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 01/18/2018

Philip,
Thank you for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Katherine F. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great staff and fast service "
The staff was great with our issues and help us all the way through the process. (Engine warranty) they kept us informed every step of he way. Hats off to the whole team at the etown location . Especially Mark and Jr. thanks guys
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/16/2018 04:37 PM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 01/17/2018

Katherine,
Thank you for the great feedback and five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Rebecca T. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliable work, great service"
Happy with all aspects of service.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/13/2018 04:50 PM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 01/15/2018

Rebecca,
Thank you for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Melodie D. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Helpful and honest."
Mark explained everything and didn't talk to me like I was a dumb female. I really appreciate all he and Clint did for me. The car is doing fine.
When I tell people I'm taking the car to the dealer for repairs they start telling me, oh no go to so and so. It will be cheaper. But it's not and I don't know them and I don't know the parts their using. All car repairs are expensive, that's life.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/13/2018 08:33 AM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 01/15/2018

Melodie,
Thank you for sharing your great experience and thanks for the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Alan H. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Al"
Great Job Al.... As always
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/11/2018 10:13 AM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 01/11/2018

Alan,
Thanks for the five star rating. As always we look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Luwanna A. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First Class Service all the way"
Very efficient yet friendly service. Nice waiting area-plus I get to look at the new Hyundai's to get an idea of which one I want the next time.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 01/03/2018
Service Type: Maintenance
Review Created: 01/11/2018 09:30 AM
Tony D C., Fixed Operations Director at Swope Hyundai responded on 01/11/2018

Luwanna,
Thank you for taking the time to write your review and for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

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