Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

512 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.1176471/5Overall Rating 4.1176471/5Overall Rating 4.1176471/5Overall Rating 4.1176471/5rating 4.1176471
Original
Overall Rating 2.29412/5Overall Rating 2.29412/5rating 2.29412rating 2.29412rating 2.29412
93% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


TT
Terry T.
Boston, KY
2011 Hyundai Veracruz
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2019 Category: Service
Really like Mark Cottingham
Last service was great. Work done on time & price was under the estimate.

AM
Alice M.
Horse Cave, KY
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Great
Fast service and friendly staff

LH
Larry H.
Horse Cave, KY
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Service review
They let me know about a recall and fixed it they inspected and let me know about about everything

MW
Mitchell W.
Elizabethtown, KY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Quick, friendly service
I was very satisfied with the service.

DB
Daniel B.
Elizabethtown, KY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Good
They go out of their way to help the customer
Tony D C., Fixed Operations Director from Swope Hyundai responded on 02/15/2019

Daniel,
Than you for the comments and the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


TT
Terry T.
Boston, KY
2011 Hyundai Veracruz
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019 Category: Service
Service
Mark Cottingham, service advisor is a real plus to the facility.
Terry
Tony D C., Fixed Operations Director from Swope Hyundai responded on 02/13/2019

Terry,
Thank you for taking the time to complete your survey. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


SC
Sandy C.
Elizabethtown, KY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
fast service
fast curtios service
Tony D C., Fixed Operations Director from Swope Hyundai responded on 02/11/2019

Sandy,
Thank you for the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


AY
Ava Y.
Radcliff, KY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Nothing Better
I always receive the best service. It's the only place I take my car.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 02/04/2019

Ava,
Thank you for the five star rating. We are glad that you choose to business with us! We look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


JR
Jose R.
Vine Grove, KY
2008 Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
My number 1 !!!! service department
Always service with a smile. Taking care of customers is there one priority. Which builds a great relationship.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 02/04/2019

Jose,
Thank you for the kind comments and the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


KA
Kathryn A.
Vine Grove, KY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
They take really good care of their customers
I have dealt with this dealership for many years and like the service that they give me...I know that I can trust them to do what I need to have done to my vehicle...
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/31/2019

Kathryn,
Thank you for the great score and the kind comments. We appreciate your business and always enjoy your service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


DR
David R.
Lebanon Junction, KY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Service
Friendly, efficient, good location.
Great!
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/30/2019

David,
Thank you for the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


BW
Betty W.
Leitchfield, KY
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019 Category: Service
Annbea40
It’s always a pleasure to see the staff at Swope Hyuandai E-Town..
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/28/2019

Betty thank you for the five star rating and the great comment. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


PF
Phyllis F.
Elizabethtown, KY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019 Category: Service
The staff
Everyone treated me in a professional way , explaining what was needed and what was offered if I wanted the service
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/28/2019

Phyllis,
Thank you for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Elizabethtown, KY
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/21/2019 Category: Service
Service staff do NOT communicate well...
I was very disappointed with how the staff communicated with me the issues found during my vehicle service. The service department sent a text saying I could reply to that text if I had questions or needed anything. I sent 4 texts with NO reply.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/22/2019

Thank you for feedback. I am sorry for the problem you experienced during your last service visit. I can assure you that this information will be utilized to create a process that better serves our customer in this area. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


MY
Mary Y.
Elizabethtown, KY
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Fast service
Great service
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/22/2019

Mary,
Thank you for the five star rating. We appreciate your business and lookforward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


AS
Anne S.
Campbellsville, KY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Swope Hyundai
Best dealership in state, Hands down. Service dept is number one. Have been dealing with Swope Hyundai for years and have always been pleased.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/22/2019

Anne,
Thank you for the great comments and the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


IG
Inge G.
Elizabethtown, KY
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
The service is good and fast
They treat me very respectful
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/17/2019

Inge,
Thank you for the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Elizabethtown, KY
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Awesome service!
Quick service! Great people!
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/17/2019

Thank you for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


RW
Roy W.
Elizabethtown, KY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
recalls
At Swope Hyundai, always get attentive prompt service. No one pushes me to buy things I don't need,

Service Advisor Mark Cottingham is always well informed.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/16/2019

Roy,
Thank you for the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


MD
Melodie D.
Vine Grove, KY
2006 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2019 Category: Service
Knowledgeable and friendly staff
I know my car will be taken care of and the right parts will be used. Your also treated very well.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/14/2019

Melodie,
Thank you for your feedback. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


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