Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

443 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 3.9999971/5Overall Rating 3.9999971/5Overall Rating 3.9999971/5rating 3.9999971rating 3.9999971
Original
Overall Rating 2.21429/5Overall Rating 2.21429/5rating 2.21429rating 2.21429rating 2.21429
93% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


PC
Phlip C.
Lake Worth, FL
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
my service
very friendly &helpful also very clean
Tony D C., Fixed Operations Director from Swope Hyundai responded on 09/17/2018

Phlip,
Thank you for taking the time to write your review. We appreciate the five star rating and your business.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


JD
James D.
Elizabethtown, KY
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Friendly, Fast Service
Swope Hyundai in E-town is great! Once I schedule my service, they send reminders and confirmations via email, and once I arrive I geot a text message from the technician. This is fantastic customer service.
Thanks Swope Hyundai!
Tony D C., Fixed Operations Director from Swope Hyundai responded on 09/13/2018

James,
We are very happy to here you like our scheduling system and text messaging platform. We also appreciatiate your business and the five star rating.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


DP
Doug P.
Cecilia, KY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Friendly very helpful
Everything has been Great with our new car.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 09/11/2018

Doug,
Thank you for the great score. we appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Rineyville, KY
2015 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/08/2018 Category: Service
Customer Service is lacking
Not the first time I was greeted well and taken care of, but paid the price in time to complete task.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 09/11/2018

Thank you for responding to the survey. Your input is very important to us. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


PC
Paul C.
Elizabethtown, KY
2017 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2018 Category: Service
OK
OK
Tony D C., Fixed Operations Director from Swope Hyundai responded on 09/04/2018

Paul,
Thank you for completting your service review. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


SG
Steven and Wendy G.
Guston, KY
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/30/2018
BEWARE
These People are out for them. I've bought three cars from Swope, two brand new in just last year. Never again!!! My husband was trying to do a good thing. I've always told him the devil dresses in all clothes . He's hard working and too trusting telling me no she is getting a deal together. She did alright, for herself. "Kristy Kynett" if I can save one hard working family it will be worth it. Swope is not where to go especially if you're from a military family. He even told her about it the next day and she forgot to mention Swope has three day policy. Only if I had been there. Was taking care of sick mom and then had work. Came back to surprise that wasn't a good one. OUT FOR THEM, NOT YOU!!!

CM
Crystal M.
Campbellsville, KY
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Excellent
Great people and service!
Tony D C., Fixed Operations Director from Swope Hyundai responded on 08/27/2018

Thank you for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


RJ
Ronnell J.
Vine Grove, KY
2013 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Sale & Service Experience
Knowledge, attention to details, courtesy of sales and service personnel
Tony D C., Fixed Operations Director from Swope Hyundai responded on 08/24/2018

Ronnell,
Thank you for taking the time to write your review and for the 5 star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


TH
Teresa H.
Hodgenville, KY
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Great
Liked the service and letting me know about my warranty and details on the car
Tony D C., Fixed Operations Director from Swope Hyundai responded on 08/17/2018

Teresa,
Thank you for the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


RW
Rhonda W.
Elizabethtown, KY
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
Great service
The person who waited on me took care of my request and arranged for someone to drive me to work a few blocks away.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 08/13/2018

Rhonda,
Thank you for the five star rating. We look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Horse Cave, KY
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Yes
I already have you my review please use that
Tony D C., Fixed Operations Director from Swope Hyundai responded on 08/10/2018

Thank you for the five star rating. We look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


JS
James S.
Elizabethtown, KY
2010 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Great service Swop
Staff takes good care of me and my vehicles
Tony D C., Fixed Operations Director from Swope Hyundai responded on 08/10/2018

James,
Thank you for the five star rating. We appreciate your business.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Rineyville, KY
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Don't forget me!
Overall good experience.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 08/07/2018

Kevin,
Thank you for your feedback. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


SR
Savio R.
Elizabethtown, KY
2006 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
SR
Definitely positive especially with my conversation with Tony. Not only had he assured me of now having competent associates but also the feeling of having a troublesome services. (aware that mistakes do occur but that will not be an hindrance)
Tony D C., Fixed Operations Director from Swope Hyundai responded on 08/06/2018

Savio,
Thank you for the honest feedback and the five star rating. We appreciate your business and look forward to you next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Upton, KY
2016 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2018 Category: Service
Oil change
yes
Tony D C., Fixed Operations Director from Swope Hyundai responded on 08/03/2018

We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


AH
Alan H.
Elizabethtown, KY
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Al
Al has really become a great service advisor since I first met him in Radcliff. He strives to be helpful anyway he can.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 08/03/2018

Alan,
Thank you for the great comments and for the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


WN
William N.
Radcliff, KY
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
fast and friendly service
Service has always been great since I purchased my Santa Fe at the dealership. Very knowledgeable courtious. Great place to do business.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 08/03/2018

William,
Thank you for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Richmond, KY
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2018 Category: Service
Great Service!
They explained everything to me and made me feel as if i really mattered. Also, they provided a loaner vehicle.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 08/01/2018

Thank you for taking the time to write your review. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


JR
Jose R.
Vine Grove, KY
2007 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018 Category: Service
Friendly customer service
Taking care of customers and keeping us informed.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 07/30/2018

Jose,
Thank you for taking the time to write your review. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


AV
Anthony V.
Louisville, KY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
The people and customer service
Outstanding service
Tony D C., Fixed Operations Director from Swope Hyundai responded on 07/30/2018

Anthony,
Thank you for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


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