Team One Auto Group - Mechanicsburg

Ken has always been able to keep my car on the road at a great price, well qualified mechanics. Pep Boys was not able to diagnose or repair my daughters Volvo, had to take it to a dealer, but later found Ken could have repaired it for less, he has been maintaining my daughters 2000 Volvo and our Lexus's since.

This time service was not proper, technician broke wheel cover, but not even informed to me, i found it in inside in trunk today.

Evem I asked for break light bulb change, they did not even che k at all.

I will meet them soon.

William said this was the worst experience he has ever had. The staff had his vehicle for a month and they did not call him at all. He had to call them. After the repairs he had to take his vehicle back to the business 3 or 4 times because the check engine light was still on. Ken was a nice guy but he will never go back to this business for service. He was very disappointed with the service he received at this business.

I had my wife bring the truck in for inspection and was told that a rear shock was leaking and failed inspection. Was also told that the front shocks passed but would not last long. I replaced all 4 shocks and found the rear shocks to be fine. No leakage, and worked fine. I will not be back to your facility, and will tell others of my experience.

I was in two weeks ago to have an oil change completed. I had a 4:00pm appointment. I had to wait 1 hour 15 minutes to have my car ready to go. I was told that I needed an air filter. They did not tell me that it needed to be ordered causing me to wait longer. If I would have known I had to wait longer, I would have said no to the air filter. I proceeded to schedule an inspection for another vehicle. To avoid me having to wait again, I was told to drop off the car the day prior to get a loaner. When I went in to get the loaner, Ken greeted me and tried to make up for the wait on the oil change by giving me a future oil change for free. I thought this was good customer service in trying to keep me as a customer. I was also appreciative that a loaner car was given until I got into it and it smelled. The next day at 12:30pm, I spoke to Ken. He told me that I needed 3 new tires on my vehicle. It was decided to change all four and keep the good one as a spare if needed. I went to the garage at 5pm to find out that my car hadn't been fitted for tires. I asked Ken how long it would take and he replied 30 minutes. I ended up waiting there for an hour and 45 minutes. I was absolutely outraged after having wait the week prior for an oil change. Ken tried to explain that the tire people were out of stock and had to go to Lancaster to get the tires. That is fine and dandy, but a phone call should have been made to me stating that this occurred and a phone call would be made to me when the car was ready. Extremely poor customer service after trying to rectify a previous error. When I got the itemized bill, it was incorrect and charges were on there that weren't discussed over the phone. They had to refund me money. At this point, I was ready to leap over the counter to deal with the office manager. When I went out to my car, the tire that was to be used as a spare was no where in site. I had to go back in and demand the tire. That was my only night free and I ended up spending it in the garage. Also, an elderly gentleman came in to the garage to drop off his car and asked where to park. The office manager told him to park on the hill when there was a spot out front, which I said that there was one. He said a truck was blocking the space. I told him to move it. His response, "I guess I could do that." He should have been more accommodating to the gentleman. The next day I am driving into work and a light on my dashboard came on. I called the dealership to ask what the light meant. They informed me that it means my tire pressure isn't correct. After I was in there for nearly two hours, I had to reschedule and go back in the next day to have that corrected. This was a very upsetting experience.

Came in for oil change and tire rotation. Never did the tire rotation. Called to arrange pick up. Was told the was they were "just finishing up". Vehicle wasn't ready for another hour, made me late for an important meeting w/ the Pentagon.

Isaac said his registration was not updated with his insurance so this business was calling him to gather that information. Once, they got a hold of him, they provided him with an email address so he could send the information over. They never contacted him back so he thought everything was fine. He found out they never received his email because there was a problem with their server. He said he thought his vehicle would be ready for pick up when he got there. They never performed the services because they were waiting until he got there, so they could gather his information. They told him they never received his email so he had to wait an additional 20 minutes for them to complete the service. He also mentioned they should have called him to let him know they had never received his email. He could have faxed it over so his vehicle could have been ready.

Myron said his vehicle failed their inspection. He took his vehicle to a few other places and they said his vehicle should not have failed.

Not good,they are not closed engine oil lid under hood,oil spilled completely.they are not filled other liquids.

I took my vehicle here a few days ago for an car inspection on Carlisle Pike, upon receiving my car back after the inspection, I noticed items missing from my vehicle, that I know was in there. After I asked the manager if the mechanics took something from my car, he told me to call back in 20 minutes, then will I called back he just said nobody saw anything, not that they didn't take anything but nobody saw anything. If you take your vehicle to this place, make sure you don't take any valuables in your car.

Last week my father and I brought our vehicles in to the Mechanicsburg shop for inspections. I have been bringing my car in for oil changes and inspections for about two years and had been please with Tim and the service so much that I had brought my husbands truck and now my father's as well.
I was disappointed not to find Tim at the front desk but did not feel we would be treated differently by Ken.

However, Ken called my father and said he needed some minor repairs, totally over $800. When my father hesitated at the price, Ken said he would take $200 off. He never did. Many of the repairs were not needed to pass inspection and the price they charged him was ridiculous for the work done.

The next day I took my car in for inspections. Ken called and informed me that my car needed $1150 of work to pass inspection. When I said I would not be paying that, the price dropped $200. I said I would still not pay that and disputed the fact that the work even need done for the car to pass inspection. I told him I would not have Team One do any work and I would take it elsewhere. Then the price suddenly dropped to $500!!!!!

I took my car to the Toyota dealership and the car needed $3 in repairs to pass inspection. A lug nut was missing.
Ken had stated that my rear sway bar bushing needed replaced to pass inspection (orginially $1150) . I asked Toyota what their price would be for parts and labor, $90!!!!!
Ken was making up prices to see how much he could squeeze us for and fabricating work that needed done.

Whether this is their new business practice to rip off women and the elderly, or just Ken, it is deplorable, unethical and unlawful. Not only have they lost my business, my husband's, and my father's but I am filing a complaint with the BBB and the office of aging.

I was the first car in today. Requested the car be finished by no later than 3. An inspection, oil change and flush transmission. It rook 7 1/2 hours. Very unhappy and very disappointed. Never again.

Jannelle said she took her vehicle to this business because her vehicle felt like it was stalling or going to stall out. When she picked it up, it had the same problem. She barely got down the road and took the vehicle back. She has not heard from this business after taking her vehicle back and they still have it.

I have done my break pad /rotor and hand break wire repair there and paid 440 dollars..later I inquired couple places and found that I would have done cheaper by 140 dollars

I have been told that Brake pads needs to be replaced otherwise the inspection won't be passed, the car has just 40,000 miles. They came down on the price 3 times since I didn't show the interest and asking questions how can the pads are torn in just 40K miles. Since I like the service before, I revisited but I am not going to visit again. Since my inspection has been expired I am forced to agree his claim and get the service done, otherwise I would have gone to the dealer.

Next day after the service I could hear a noise coming when I'm driving the car.

I have been taking my car to Team One for years. They always do detailed quality work and beat the competition in price as well. I had my first issues at the Mechanicsburg location about a month ago. The issue was more customer service in nature. The owner of the company contacted me and went over and beyond to resolve the issue. Everyone makes mistakes and I appreciate how it was handled. I still plan to be a loyal customer of Team One.

Originally had my car scheduled on Wednesday the 18th for oil change and inspection @ 3:30. Could not get me in that day and rescheduled in for the following day. Went there to get the work done and wait for my car. I was told that they were not sure if they could get it done??? So they gave me a loaner car.... it was absolutely disgusting inside dirty and smelled of smoke, oil light on and ran rough. When i picked up my car, my original inspection sticker was for April but they changed it to March (so I lost a month). The coupon I had and I requested that the oil be full synthetic and on my receipt it says synthetic blend?? My old oil change sticker was half torn off and instead of scraping it off they put the new sticker over top and it will not stay on.

I always had a good experience at the Dbg, but not so good at M-burg. Car wasn't finished till late. Ask to have wipers put on but they weren't.