Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

269 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 5 months ago

Reviews


DM
Dave M.
Reno, NV
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
Older Truck needing Repair
You take very good care of our vehicles with a reasonable price in mind. We always appreciate the work on our vehicles. We will be using you until the day we leave Reno and we highly recommend you to others.

RE
ROSE E.
Reno, NV
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2017
Wonderful service
I absolutely LOVE The Auto Hospital. They are quick, thorough and honest. I refuse to go anywhere else.

BN
Branden N.
Sparks, NV
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2017 Category: Service
Branden said every time he goes to this business, they do what they say they are going to do and they finish in a timely fashion. They charge a fair price. He also noted that they are both hardworking and honest.
This review was collected via phone interview by Customer Research Inc.

RT
Richard T.
Sparks, NV
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2017 Category: Service
Spoke with Cheryl. She said the business was good.
This review was collected via phone interview by Customer Research Inc.

WD
Wilma D.
Reno, NV
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2017 Category: Service
Wilma said she's always been happy with the 10 years of good service. The employees are honest, they know what they are doing and they do not take advantage of their customers.
This review was collected via phone interview by Customer Research Inc.

JS
JULIA S.
Reno, NV
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2017
My crazy "X"terra
I have been driving my crazy Xterra for several weeks with check engine light on. I had even replaced a few sensors myself because I couldn't afford to take it to a professional. I just didn't know who I could trust that would be honest and not charge me for work I didn't need. Although my crazy car has few more minor, one major issue, Troy (and his crew) were friendly, honest, and most important, noncritical of my attempts to resolve some parts on my own! I am confident I will call on The Auto Hospital for the rest of my crazy X (Xterra) repairs. I left this shop with a purring vehicle instead of the rough running, gas sucking, sick "X" I dropped off the day before. My car showed no signs or evidence that mechanics were in and out and under the hood and that means they're also considerate not to leave greasy feet or hand prints all over. Another score for those guys!
Thank you team, at the Auto Hospital! Until next visit ... Julie S

DH
DANI, PATRICK H.
Reno, NV
Subaru Impreza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2017
Old School Service
Ever since we found this shop, my wife and won't take our vehicles anywhere else. Anything we can't do ourselves, Troy, Steve and their team are great at explaining what they recommend and why. Pricing is always reasonable, far cheaper than a dealer. Best part is you never have to call them to find out what's going on- they make it a point to contact you. Sad but that kind of service is going out of style.

KB
KAREN B.
Sparks, NV
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2017
Awesome and Trustworthy Mechanic!
These guys really take care of you and your car! They talk you through what they will be working on, how much the parts will be and how much the labor will be and explain why. Our truck runs amazing when we leave there and it's over 13 years old. Love This Place! By the by, do not let the location throw you off (which it almost did for me, though it might not matter to others) they are professional, quick, fair in pricing and have superior knowledge!

RW
Richard W.
Sparks, NV
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2017 Category: Service
Richard said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

JM
James M.
Sparks, NV
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2017 Category: Service
James said his vehicle is running better.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
Flagstaff, AZ
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2017 Category: Service
Brian said his overall experience was good.
This review was collected via phone interview by Customer Research Inc.

RB
Russell B.
Sparks, NV
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2017 Category: Service
Russell said there were no problems. He was quickly in and out. Everything was fine and they were very helpful.
This review was collected via phone interview by Customer Research Inc.

JH
Jason H.
Reno, NV
Dodge Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2017 Category: Service
Jason said he likes this business. Everyone he talked to was cool and awesome and the price was reasonable. He will take his vehicle back there if it needs anything else. The guy with the glasses--maybe it was the head mechanic or manager--was really, really nice. The other two staff members who spoke with him and gave him estimates were really professional. They explained every little thing that needed to happen.
This review was collected via phone interview by Customer Research Inc.

TB
Thelma B.
Reno, NV
Ford Thunderbird
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2017 Category: Service
Thelma said she loves working with Troy, who does a great job.
This review was collected via phone interview by Customer Research Inc.

RM
Ray M.
Sparks, NV
GMC Sierra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2017 Category: Service
Ray said this business is the best, and he will not go anywhere else. He said the guys at this business are incredible.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 05/31/2017

Thanks Ray, hope the construction buiz is going good, have a great summer and were here if you need us.

TROY ZIMMERMAN

BM
BILL M.
Reno, NV
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2017
They figure out what is wrong and fix it or send me to a shop with the necessary exuipment to fix it.
I just wanted routine maintenance and they did it without keeping my car too long.
They have always been competent and I trust them.
Troy Z., President from The Auto Hospital responded on 05/31/2017

We thank you for having the faith in us to take care of your vehicle's needs, we appreciate it very much.

TROY ZIMMERMAN

JB
JOE B.
Reno, NV
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2017
Great service, I trust them.
Troy and Steve are great. Troy doesn't do work that isn't needed and he stands behinds the work he does. I recommend them to my children and friends.
Troy Z., President from The Auto Hospital responded on 05/31/2017

Thank you Joe, it is always a pleasure to be able to take care of your vehicle's needs. Have a great summer!

TROY ZIMMERMAN

JV
Joe V.
Fernley, NV
Ford Excursion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2017 Category: Service
Joe said this business always does good work.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 05/31/2017

Thanks again Joe

TROY ZIMMERMAN

JS
Jerome S.
Reno, NV
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2017 Category: Service
Jerome said the business is awesome and helpful.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 05/31/2017

Thank you Jerome for trusting us with your vehicle

TROY ZIMMERMAN

HT
HANSEN T.
Reno, NV
Toyota Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2017
Great work
Shop was very busy when I first arrived and got off to a ruff start with some poor communication however the owner personally helped me with a very custome and concise exhaust project that other shops didn't want to deal with. He did the work himself to make sure it was perfect. I usually do my own work but didn't have the tools for this project and as a 18 year mechanic I was not disappointed. Don't be fooled they are a busy shop for a reason.
Troy Z., President from The Auto Hospital responded on 05/31/2017

Thanks Tom, glad you were happy

TROY ZIMMERMAN

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