ReScore Reviews™ (3)
I spoke with Mr. Marsters this morning and explained to him that when his vehicle was test driven there was a brake vibration coming from the rear brakes. Upon further inspection it was determined that the rear brake drums were warped. There was a breakdown in communication during the explanation of the concern. Mr. Marsters was told his drums were too big. What was meant by this was that we could not resurface his brake drums to remove the pulsation because they would have exceeded the maximum allowable limit by the manufacturer. After explaining this to Mr. Marsters he understood what I meant. I apologized and reassured him that we take our reviews very seriously and that we take great pride in being very honest about what is needed and not needed on the vehicles we repair.Mike Stefano
I spoke with Joseph in regards to his concerns with his recent visit to The Brake Shop & Auto Repair. He explained how he was very satisfied with the level of service he initially received. However, a few days later his low tire indicator came on. When he stopped by to have it checked, he backed into a guard pole surrounding our air conditioning unit when I asked him to pull his vehicle to the front of our bay doors. I expressed my concern as it was unfortunate that he had to stop back and secondly, I should have pulled the car around for Joseph. I asked him to come by and allow myself to review his invoice for the body work needed for the incident. Joseph stopped by the shop and we offered to pay for some of the body shop invoice and give him a credit for future services. Joseph was pleased and accepted the offer. Joseph also stated that he would re-rate his service on the Sure-Critic website. We look forward to servicing Joseph's vehicle and greatly appreciate his understanding of the situation.
We ordered in a new headlight assembly for Helen & Steve and installed it on Tuesday (10/14) for Steve at no charge. Steve was pleased and very happy that it was done at no charge. We apologize for any inconvenience and we are grateful that they still would recommend us.Brad Fleming