ReScore Reviews™ (3)
I spoke with Joseph in regards to his concerns with his recent visit to The Brake Shop & Auto Repair. He explained how he was very satisfied with the level of service he initially received. However, a few days later his low tire indicator came on. When he stopped by to have it checked, he backed into a guard pole surrounding our air conditioning unit when I asked him to pull his vehicle to the front of our bay doors. I expressed my concern as it was unfortunate that he had to stop back and secondly, I should have pulled the car around for Joseph. I asked him to come by and allow myself to review his invoice for the body work needed for the incident. Joseph stopped by the shop and we offered to pay for some of the body shop invoice and give him a credit for future services. Joseph was pleased and accepted the offer. Joseph also stated that he would re-rate his service on the Sure-Critic website. We look forward to servicing Joseph's vehicle and greatly appreciate his understanding of the situation.
I have left a message for Linda to call me back so we could discuss her concern and where the miscommunication may have taken place. I appreciate the positive comment and recommendation, but it is very important to me that we are both on the same communication line and that Linda is satisfied.Brad Fleming
I have been a very committed customer to the Brake Shop for the last 10 years, basically since I moved to Easton. The service has always been superior, reliable and the price reasonable. The last few times I noticed that the service is deteriorating. There are no phone calls about what the repair will cost. There are no phone calls about when the car is ready. And a very simple repair takes longer. So in short, I am for the first time considering to switch to another shop. Who knows why this is happening. Mike seems to have left and he had the place is ship shape. But maybe there are other causes. That's for you all to figure out. But the earlier the better.