Reviews
JF
Joseph F.
Pennsylvania
Toyota RAV4
Verified Customer
ReScore Review™
Joseph said everything was done to his satisfaction. He is completely satisfied with the work done at this business. They did the repairs and reimbursed him for the damages he did when backing into the pole. Everything has been resolved.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Joseph said he had to take his vehicle back to this business because they missed a tire pressure issue. When he left he backed into a post in their parking lot.
This review was collected via phone interview by Customer Research Inc.
Brad F., Owner from The Brake Shop & Auto Repair responded on 01/22/2017
I spoke with Joseph in regards to his concerns with his recent visit to The Brake Shop & Auto Repair. He explained how he was very satisfied with the level of service he initially received. However, a few days later his low tire indicator came on. When he stopped by to have it checked, he backed into a guard pole surrounding our air conditioning unit when I asked him to pull his vehicle to the front of our bay doors. I expressed my concern as it was unfortunate that he had to stop back and secondly, I should have pulled the car around for Joseph. I asked him to come by and allow myself to review his invoice for the body work needed for the incident. Joseph stopped by the shop and we offered to pay for some of the body shop invoice and give him a credit for future services. Joseph was pleased and accepted the offer. Joseph also stated that he would re-rate his service on the Sure-Critic website. We look forward to servicing Joseph's vehicle and greatly appreciate his understanding of the situation.
Jason Stem
Manager
Brad F., Owner from The Brake Shop & Auto Repair responded on 01/22/2017
Brad Fleming
Owner
(610) 253-2566
Owner
(610) 253-2566
LB
Linda B.
Easton, PA
Saturn Vue
Verified Customer
ReScore Review™
As I indicated before, it is a pleasant, well managed shop for a lady to take her car.
Brad called me and was a very caring, concerned owner. He now knows that I realize mistakes/wrong decisions are made at times, and it didn't mean that I wouldn't come back. He generously offered me a L & O at no cost.
Recommended
Original Review
It's a clean, well managed shop with courteous employees.
This year I'm sorry to say was disappointed. I came in for inspection and a L & O. I don't think fast and Chip made me think the brake fluid and filter were connected to passing inspection. I didn't hear him say that much over $100, plus he should have given me the option of coming back another day. Almost $200 and sitting there for 3 hrs. both were a hardship for me. And I'll still have to get the L & O before winter.
Recommended
Brad F., Owner from The Brake Shop & Auto Repair responded on 10/07/2014
I have left a message for Linda to call me back so we could discuss her concern and where the miscommunication may have taken place. I appreciate the positive comment and recommendation, but it is very important to me that we are both on the same communication line and that Linda is satisfied.
Brad FlemingOwner
(610) 253-2566
DB
Dominick B.
PA
Mazda 6
Verified Customer
ReScore Review™
Dominick said someone from the business went through and explained and showed him the deductions on his bill, he was satisfied.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Spoke with Dominick. He stated he was looking over the bill and didn't see any deductions from the AAA card and the coupons he gave. That is why he will not recommend the business to others.
This review was collected via phone interview by Customer Research Inc.
Brad F., Owner from The Brake Shop & Auto Repair responded on 11/28/2012
I contacted Dominick Basile in regards to his concerns. Dominick has asked someone to call him back from Surecritic so he can retract the negative review. He did not realize that he did receive the discounts for the coupons he brought in. The confusion was that he was under the impression that he was entitled to an additional AAA discount; our policy is that you cannot combine other offers, which is stated on all coupons. We make it a practice to make sure the customer gets credit for the offer that will save them the most money towards their invoice.
RH
Robert and Wanda H.
Easton, PA
Ford Edge
Verified Customer
The workers
The workers take good care of my cars.
Recommended
KN
Ken N.
Easton, PA
Subaru Outback
Verified Customer
Ken said he is very happy with their service.
Recommended
This review was collected via phone interview by Customer Research Inc.
AM
Amit and Pam M.
Easton, PA
GMC Terrain
Verified Customer
Awesome
Awesome and reasonably priced
Recommended
BH
Bradley H.
Easton, PA
Dodge Caliber
Verified Customer
Bradley said the employees completed the service on time.
Recommended
This review was collected via phone interview by Customer Research Inc.
RD
Russell D.
Easton, PA
Land Rover Range Rover Evoque
Verified Customer
Customer care
I realized on 10/31 my inspection expired at midnight. Called the shop and they got me right in. That's why I'm a long time customer. Thanks again guys!
Recommended
AM
Amit and Pam M.
Easton, PA
GMC Terrain
Verified Customer
awesome
Awesome
Recommended
MM
Melissa M.
Easton, PA
Honda CR-V
Verified Customer
Melissa said that they're always good to her and her family.
Recommended
This review was collected via phone interview by Customer Research Inc.
MS
Michael S.
Easton, PA
Pontiac GTO
Verified Customer
Michael said he would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
RB
Raymond B.
Easton, PA
Subaru Legacy
Verified Customer
Raymond said they did a good job and he was satisfied.
Recommended
This review was collected via phone interview by Customer Research Inc.
AS
Alex S.
Easton, PA
Jeep Grand Cherokee
Verified Customer
Alex said the work was good at the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
SD
Steven D.
Easton, PA
Toyota Corolla
Verified Customer
Steven said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
MD
Mary D.
Stockertown, PA
Ford Mustang
Verified Customer
Mary said the business did everything she needed and they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
LH
Linda H.
Easton, PA
Jeep Compass
Verified Customer
Linda said the business is the greatest experience. They do fabulous work and explain everything that they are going to do. The customer service is polite and trustworthy. She is very happy and appreciates the whole experience.
Recommended
This review was collected via phone interview by Customer Research Inc.
MC
Maryellen and Jeff C.
Bangor, PA
Lexus ES 350
Verified Customer
great service as always
The best place for car service. These guys always look out for you!
Recommended
Verified Customer
Easton, PA
Honda Accord Coupe
Verified Customer
Friendly and reliable service
Always performs as expected.
Recommended
SW
Shirley W.
Easton, PA
Dodge Intrepid
Verified Customer
Shirley said she was satisfied with the work at this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
CC
Camille C.
Easton, PA
Ford Expedition
Verified Customer
Camille said the manager was very pleasant, accommodating and quick.
Recommended
This review was collected via phone interview by Customer Research Inc.