Reviews
JF
Joseph F.
Pennsylvania
Toyota RAV4
Verified Customer
ReScore Review™
Joseph said everything was done to his satisfaction. He is completely satisfied with the work done at this business. They did the repairs and reimbursed him for the damages he did when backing into the pole. Everything has been resolved.
Recommended
Original Review
Joseph said he had to take his vehicle back to this business because they missed a tire pressure issue. When he left he backed into a post in their parking lot.
Brad F., Owner from The Brake Shop & Auto Repair responded on 01/22/2017
I spoke with Joseph in regards to his concerns with his recent visit to The Brake Shop & Auto Repair. He explained how he was very satisfied with the level of service he initially received. However, a few days later his low tire indicator came on. When he stopped by to have it checked, he backed into a guard pole surrounding our air conditioning unit when I asked him to pull his vehicle to the front of our bay doors. I expressed my concern as it was unfortunate that he had to stop back and secondly, I should have pulled the car around for Joseph. I asked him to come by and allow myself to review his invoice for the body work needed for the incident. Joseph stopped by the shop and we offered to pay for some of the body shop invoice and give him a credit for future services. Joseph was pleased and accepted the offer. Joseph also stated that he would re-rate his service on the Sure-Critic website. We look forward to servicing Joseph's vehicle and greatly appreciate his understanding of the situation.
Jason Stem
Manager
Brad F., Owner from The Brake Shop & Auto Repair responded on 01/22/2017
Brad Fleming
Owner
(610) 253-2566
Owner
(610) 253-2566
LB
Linda B.
Easton, PA
Saturn Vue
Verified Customer
ReScore Review™
As I indicated before, it is a pleasant, well managed shop for a lady to take her car.
Brad called me and was a very caring, concerned owner. He now knows that I realize mistakes/wrong decisions are made at times, and it didn't mean that I wouldn't come back. He generously offered me a L & O at no cost.
Recommended
Original Review
It's a clean, well managed shop with courteous employees.
This year I'm sorry to say was disappointed. I came in for inspection and a L & O. I don't think fast and Chip made me think the brake fluid and filter were connected to passing inspection. I didn't hear him say that much over $100, plus he should have given me the option of coming back another day. Almost $200 and sitting there for 3 hrs. both were a hardship for me. And I'll still have to get the L & O before winter.
Recommended
Brad F., Owner from The Brake Shop & Auto Repair responded on 10/07/2014
I have left a message for Linda to call me back so we could discuss her concern and where the miscommunication may have taken place. I appreciate the positive comment and recommendation, but it is very important to me that we are both on the same communication line and that Linda is satisfied.
Brad FlemingOwner
(610) 253-2566
DB
Dominick B.
PA
Mazda 6
Verified Customer
ReScore Review™
Dominick said someone from the business went through and explained and showed him the deductions on his bill, he was satisfied.
Recommended
Original Review
Spoke with Dominick. He stated he was looking over the bill and didn't see any deductions from the AAA card and the coupons he gave. That is why he will not recommend the business to others.
Brad F., Owner from The Brake Shop & Auto Repair responded on 11/28/2012
I contacted Dominick Basile in regards to his concerns. Dominick has asked someone to call him back from Surecritic so he can retract the negative review. He did not realize that he did receive the discounts for the coupons he brought in. The confusion was that he was under the impression that he was entitled to an additional AAA discount; our policy is that you cannot combine other offers, which is stated on all coupons. We make it a practice to make sure the customer gets credit for the offer that will save them the most money towards their invoice.
TM
Thomas M.
Easton, PA
Ford Fusion
Verified Customer
Thomas said they did a great job, he was very, very happy and he will bring his vehicle back to them.
Recommended
KS
Kenneth S.
Easton, PA
Honda CR-V
Verified Customer
Kenneth said he has been going to the business for 30 years and the staff always do excellent job. He said he went to the business for inspection and his vehicle passed.
Recommended
BL
Bill L.
Easton, PA
Toyota Tundra
Verified Customer
Bill said he has been a customer of this business since moving to the area 4 years ago. The technicians have such good workmanship and he really likes the manager.
Recommended
DR
David R.
Easton, PA
Ford Explorer
Verified Customer
Local and prices very reasonable
Excellent staff that is friendly and courteous. Very flexible with hours to schedule an appointment.
Recommended
SD
Steven D.
Easton, PA
Toyota 4Runner
Verified Customer
Steven said never a problem with the work, always satisfied
Recommended
NB
Nancy B.
Easton, PA
Buick Regal
Verified Customer
Great and timely service
Jason and his team are excellent
Recommended
AB
Alexis B.
Easton, PA
Jeep Grand Cherokee
Verified Customer
Alexis said they provided accurate information on his vehicle and they were able to do the service.
Recommended
DM
Dan M.
Easton, PA
Honda CR-V
Verified Customer
Dan said he liked their customer service, every time he called, they pick up the phone quickly and got back to him quickly about when the vehicle would be done. Overall, he is happy with his experience with them.
Recommended
FM
Frances M.
Easton, PA
Hyundai SONATA
Verified Customer
Frances said they are very very good to her. They are there for her if she needs help. She's very satisfied with them. She's been going to them for years.
Recommended
MF
Millie F.
Milford, NJ
Chevrolet Silverado SS
Verified Customer
Millie said the service is good. The personalities. They treat her really nice there. She just recommends it for service. They have always been pleased.
Recommended
VB
Verna B.
Easton, PA
Service with confidence
There’s something special about the service provided at this shop. Always accommodating, clean facilities; bathroom included, they check your vehicle for needed repairs or maintenance and discuss the issues with you before proceeding.
Looking for a new shop? The honesty. integrity and professional service will win you over.
Looking for a new shop? The honesty. integrity and professional service will win you over.
Recommended
BW
Bucky & Karen W.
Easton, PA
Toyota Highlander
Verified Customer
Highlander repair
Attention to detail and customer questions and ease of getting problems addressed. Makes you feel like you are important.
Recommended
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