Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

1184 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
99% Would Recommend
Latest Review 5 days ago

Reviews


JF
Joseph F.
Pennsylvania
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2017 Category: Service
Joseph said everything was done to his satisfaction. He is completely satisfied with the work done at this business. They did the repairs and reimbursed him for the damages he did when backing into the pole. Everything has been resolved.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/10/2017 Category: Service
Joseph said he had to take his vehicle back to this business because they missed a tire pressure issue. When he left he backed into a post in their parking lot.
This review was collected via phone interview by Customer Research Inc.
Brad F., Owner from The Brake Shop & Auto Repair responded on 01/22/2017

I spoke with Joseph in regards to his concerns with his recent visit to The Brake Shop & Auto Repair. He explained how he was very satisfied with the level of service he initially received. However, a few days later his low tire indicator came on.  When he stopped by to have it checked, he backed into a guard pole surrounding our air conditioning unit when I asked him to pull his vehicle to the front of our bay doors. I expressed my concern as it was unfortunate that he had to stop back and secondly, I should have pulled the car around for Joseph.  I asked him to come by and allow myself to review his invoice for the body work needed for the incident.  Joseph stopped by the shop and we offered to pay for some of the body shop invoice and give him a credit for future services.  Joseph was pleased and accepted the offer.  Joseph also stated that he would re-rate his service on the Sure-Critic website.  We look forward to servicing Joseph's vehicle and greatly appreciate his understanding of the situation.

Jason Stem
Manager

Brad F., Owner from The Brake Shop & Auto Repair responded on 01/22/2017

Brad Fleming
Owner
(610) 253-2566

LB
Linda B.
Easton, PA
Saturn Vue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2014
As I indicated before, it is a pleasant, well managed shop for a lady to take her car.
Brad called me and was a very caring, concerned owner. He now knows that I realize mistakes/wrong decisions are made at times, and it didn't mean that I wouldn't come back. He generously offered me a L & O at no cost.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/04/2014
It's a clean, well managed shop with courteous employees.
This year I'm sorry to say was disappointed. I came in for inspection and a L & O. I don't think fast and Chip made me think the brake fluid and filter were connected to passing inspection. I didn't hear him say that much over $100, plus he should have given me the option of coming back another day. Almost $200 and sitting there for 3 hrs. both were a hardship for me. And I'll still have to get the L & O before winter.
Brad F., Owner from The Brake Shop & Auto Repair responded on 10/07/2014

I have left a message for Linda to call me back so we could discuss her concern and where the miscommunication may have taken place.  I appreciate the positive comment and recommendation, but it is very important to me that we are both on the same communication line and that Linda is satisfied.

Brad Fleming
Owner
(610) 253-2566

DB
Dominick B.
PA
Mazda 6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2012 Category: Service
Dominick said someone from the business went through and explained and showed him the deductions on his bill, he was satisfied.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/21/2012 Category: Service
Spoke with Dominick. He stated he was looking over the bill and didn't see any deductions from the AAA card and the coupons he gave. That is why he will not recommend the business to others.
This review was collected via phone interview by Customer Research Inc.
Brad F., Owner from The Brake Shop & Auto Repair responded on 11/28/2012
I contacted Dominick Basile in regards to his concerns. Dominick has asked someone to call him back from Surecritic so he can retract the negative review. He did not realize that he did receive the discounts for the coupons he brought in. The confusion was that he was under the impression that he was entitled to an additional AAA discount; our policy is that you cannot combine other offers, which is stated on all coupons. We make it a practice to make sure the customer gets credit for the offer that will save them the most money towards their invoice.

RS
Raymond S.
Easton, PA
Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Raymond said he received good treatment from the staff.
This review was collected via phone interview by Customer Research Inc.

EB
Elaine B.
Easton, PA
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Elaine said the service was done quickly. The work was reasonable.
This review was collected via phone interview by Customer Research Inc.

VJ
Virginia J.
Easton, PA
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Virgina said the staff have always been understanding and courteous. They did everything they could to provide her with great service.
This review was collected via phone interview by Customer Research Inc.

SP
Suchi P.
Pennsylvania
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Suchi said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

AL
Ann L.
Easton, PA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
always a job well done
Brought my Honda Accord in for door issue. Problem diagnosed, parts ordered and installed. Car back in my possession the next day. Jason always keeps me informed with job/cost status. Very dependable shop. Thank you!

RK
Rob K.
Easton, PA
Ford Galaxie 500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Rob said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

DM
Donna M.
Easton, PA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Donna said Jason and the staff are great. They are easy to work with, are honest, and she has never had any problems with them.
This review was collected via phone interview by Customer Research Inc.

DV
Diane V.
Bangor, PA
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Inspection Service Review
Very satisfied with how quickly I can obtain an appointment, and the master mechanic, Patrick M., is very thorough, efficient and fair.

LB
Linda B.
Easton, PA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Linda said she was very satisfied with everything this business did for her. The employees were very courteous, and they went an extra step for her.
This review was collected via phone interview by Customer Research Inc.

RS
Russ S.
Easton, PA
Pontiac Grand Prix
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2018 Category: Service
Russ said they did a good job.
This review was collected via phone interview by Customer Research Inc.

BE
Brandon E.
Easton, PA
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Brandon said the employees completed what needed to be done. The work was done quickly.
This review was collected via phone interview by Customer Research Inc.

JP
John P.
Easton, PA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
John said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AJ
Adeline J.
Easton, PA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Adeline said the staff were very good to her.
This review was collected via phone interview by Customer Research Inc.

NN
Natalie N.
Easton, PA
Chevrolet Traverse
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Natalie said Jason was very good. The repair was expensive.
This review was collected via phone interview by Customer Research Inc.

DA
Donald A.
Bethlehem, PA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Donald said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

MB
Megan B.
Easton, PA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Megan said the business is great every time. The staff were accommodating and professional.
This review was collected via phone interview by Customer Research Inc.

KS
Kevin S.
Easton, PA
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Kevin said the staff got everything done in time and communicated with him throughout the entire process.
This review was collected via phone interview by Customer Research Inc.