Reviews
JF
Joseph F.
Pennsylvania
Toyota RAV4
Verified Customer
ReScore Review™
Joseph said everything was done to his satisfaction. He is completely satisfied with the work done at this business. They did the repairs and reimbursed him for the damages he did when backing into the pole. Everything has been resolved.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Joseph said he had to take his vehicle back to this business because they missed a tire pressure issue. When he left he backed into a post in their parking lot.
This review was collected via phone interview by Customer Research Inc.
Brad F., Owner from The Brake Shop & Auto Repair responded on 01/22/2017
I spoke with Joseph in regards to his concerns with his recent visit to The Brake Shop & Auto Repair. He explained how he was very satisfied with the level of service he initially received. However, a few days later his low tire indicator came on. When he stopped by to have it checked, he backed into a guard pole surrounding our air conditioning unit when I asked him to pull his vehicle to the front of our bay doors. I expressed my concern as it was unfortunate that he had to stop back and secondly, I should have pulled the car around for Joseph. I asked him to come by and allow myself to review his invoice for the body work needed for the incident. Joseph stopped by the shop and we offered to pay for some of the body shop invoice and give him a credit for future services. Joseph was pleased and accepted the offer. Joseph also stated that he would re-rate his service on the Sure-Critic website. We look forward to servicing Joseph's vehicle and greatly appreciate his understanding of the situation.
Jason Stem
Manager
Brad F., Owner from The Brake Shop & Auto Repair responded on 01/22/2017
Brad Fleming
Owner
(610) 253-2566
Owner
(610) 253-2566
LB
Linda B.
Easton, PA
Saturn Vue
Verified Customer
ReScore Review™
As I indicated before, it is a pleasant, well managed shop for a lady to take her car.
Brad called me and was a very caring, concerned owner. He now knows that I realize mistakes/wrong decisions are made at times, and it didn't mean that I wouldn't come back. He generously offered me a L & O at no cost.
Recommended
Original Review
It's a clean, well managed shop with courteous employees.
This year I'm sorry to say was disappointed. I came in for inspection and a L & O. I don't think fast and Chip made me think the brake fluid and filter were connected to passing inspection. I didn't hear him say that much over $100, plus he should have given me the option of coming back another day. Almost $200 and sitting there for 3 hrs. both were a hardship for me. And I'll still have to get the L & O before winter.
Recommended
Brad F., Owner from The Brake Shop & Auto Repair responded on 10/07/2014
I have left a message for Linda to call me back so we could discuss her concern and where the miscommunication may have taken place. I appreciate the positive comment and recommendation, but it is very important to me that we are both on the same communication line and that Linda is satisfied.
Brad FlemingOwner
(610) 253-2566
DB
Dominick B.
PA
Mazda 6
Verified Customer
ReScore Review™
Dominick said someone from the business went through and explained and showed him the deductions on his bill, he was satisfied.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Spoke with Dominick. He stated he was looking over the bill and didn't see any deductions from the AAA card and the coupons he gave. That is why he will not recommend the business to others.
This review was collected via phone interview by Customer Research Inc.
Brad F., Owner from The Brake Shop & Auto Repair responded on 11/28/2012
I contacted Dominick Basile in regards to his concerns. Dominick has asked someone to call him back from Surecritic so he can retract the negative review. He did not realize that he did receive the discounts for the coupons he brought in. The confusion was that he was under the impression that he was entitled to an additional AAA discount; our policy is that you cannot combine other offers, which is stated on all coupons. We make it a practice to make sure the customer gets credit for the offer that will save them the most money towards their invoice.
GB
George B.
Easton, PA
Ford Ranger
Verified Customer
George said the service was very good.
Recommended
This review was collected via phone interview by Customer Research Inc.
MD
Michael D.
Easton, PA
Dodge Nitro
Verified Customer
Trustworthy!!
I have been getting my vehicles repaired and serviced here for years, they always explain everything to you, and are honest about if it needs to be done now or it can wait. I highly recommend them.
Recommended
OV
Oleg V.
Perkasie, PA
Chevrolet Tahoe
Verified Customer
Oleg said the business does quick work with good communication. He said they physically showed him the parts that needed to be replaced.
Recommended
This review was collected via phone interview by Customer Research Inc.
DM
Donald and Kristie M.
Easton, PA
Toyota 4Runner
Verified Customer
Inspection
Service was great! Finished on time without any problems and the staff is extremely courteous.
Recommended
RJ
Rachel J.
Bethlehem, PA
Toyota Prius
Verified Customer
Great service
I always have a great experience here. The service is fantastic. They keep you up to date on everything going on with your car. Price is reasonable and service is fast. Highly recommend!
Recommended
LR
Larry R.
Easton, PA
Chevrolet Silverado 1500
Verified Customer
Great service on.very short notice
I had an issue with the fuel pump in my vehicle early Friday morning. I called and talked to Jason around 8 am and explained my situation. He said he could look at it but couldn’t guarantee he could complete the job before end of day because of the work involved. I received a call from Jason around 4:55 pm to tell me that my vehicle was ready to be picked up.
All I can say is Great job and Thank You to everyone at the Brake Shop!
All I can say is Great job and Thank You to everyone at the Brake Shop!
Recommended
ED
Edie D.
Easton, PA
Honda CR-V
Verified Customer
Responsive and Capable
When I called with a concern about an odd noise in the rear of my car, they were able to get me an appointment quickly. They diagnosed the problem and fixed it. I can always count on The Brake Shop for quick and accurate diagnostics and repair. Jason is great to work with. Thank you Brake Shop!
Recommended
MS
Michael and Maricar S.
Easton, PA
Jeep Renegade
Verified Customer
Excellent service
I am always able to get an appointment within a week. Very informative and friendly service.
Recommended
RO
Rosemarie O.
Easton, PA
Honda Accord Cpe
Verified Customer
Excellent service, courteous Customer Service
I had my car inspected. I was very pleased with the service and the price.
Recommended
WB
William and Nancy B.
Easton, PA
GMC Terrain
Verified Customer
Great efficient service
Jason very helpful and the rest of the staff
Recommended
LS
Larry and Ellen S.
Easton, PA
Toyota RAV4
Verified Customer
My recent service visit
As always, Jason and the team diagnosed the issues with my vehicle, proposed a repair plan, and completed the job on time and at the quoted price. That is why I have been using them for 15 years.
Recommended
CN
Carol N.
Easton, PA
Hyundai Elantra
Verified Customer
its so convient, and professional
when I called for a new battery, he checked right away to see if they had one comparable to my car.
Got right back to be within 10 min. i had a new battery installed.
Got right back to be within 10 min. i had a new battery installed.
Recommended
JB
Jim and Karen B.
Easton, PA
Kia Sorento
Verified Customer
As always, great service.
Been going to Brake Shop for 15 years. Always professional, courteous service from excellent mechanics and staff.
Recommended
Verified Customer
Easton, PA
Honda Civic Sdn
Verified Customer
The peoiple and their great service.
They do it every time I've been at The Brake Shop and Auto Repair. And I've been a customer for years.
What, you ask do they do every time ? Great Service, Value and in a quick style.
They are the BEST at trying to keep things completed in a timely fashion. If a problem arises, there will be a call to the customer to give an informed and
easily understood diagnosis. The work at the Brake Shop is impeccable.
Time and time again, the staff at the Brake Shop in Forks Township is right on the mark and goes the extra mile in being helpful. See ya soon, Brake Shop, and THANKS !!!
What, you ask do they do every time ? Great Service, Value and in a quick style.
They are the BEST at trying to keep things completed in a timely fashion. If a problem arises, there will be a call to the customer to give an informed and
easily understood diagnosis. The work at the Brake Shop is impeccable.
Time and time again, the staff at the Brake Shop in Forks Township is right on the mark and goes the extra mile in being helpful. See ya soon, Brake Shop, and THANKS !!!
Recommended
Verified Customer
Easton, PA
Ford Explorer
Verified Customer
Quality of Service and communication
Excellent service and friendly environment.
Recommended
MM
Matt M.
Easton, PA
Chevrolet Silverado 1500
Verified Customer
Spoke with Kimberly. She said they have never had any problems with the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
PS
Paul S.
Easton, PA
Jeep Grand Cherokee
Verified Customer
Paul said the employees were good. They provided great service.
Recommended
This review was collected via phone interview by Customer Research Inc.