Reviews
JF
Joseph F.
Pennsylvania
Toyota RAV4
Verified Customer
ReScore Review™
Joseph said everything was done to his satisfaction. He is completely satisfied with the work done at this business. They did the repairs and reimbursed him for the damages he did when backing into the pole. Everything has been resolved.
Recommended
Original Review
Joseph said he had to take his vehicle back to this business because they missed a tire pressure issue. When he left he backed into a post in their parking lot.
Brad F., Owner from The Brake Shop & Auto Repair responded on 01/22/2017
I spoke with Joseph in regards to his concerns with his recent visit to The Brake Shop & Auto Repair. He explained how he was very satisfied with the level of service he initially received. However, a few days later his low tire indicator came on. When he stopped by to have it checked, he backed into a guard pole surrounding our air conditioning unit when I asked him to pull his vehicle to the front of our bay doors. I expressed my concern as it was unfortunate that he had to stop back and secondly, I should have pulled the car around for Joseph. I asked him to come by and allow myself to review his invoice for the body work needed for the incident. Joseph stopped by the shop and we offered to pay for some of the body shop invoice and give him a credit for future services. Joseph was pleased and accepted the offer. Joseph also stated that he would re-rate his service on the Sure-Critic website. We look forward to servicing Joseph's vehicle and greatly appreciate his understanding of the situation.
Jason Stem
Manager
Brad F., Owner from The Brake Shop & Auto Repair responded on 01/22/2017
Brad Fleming
Owner
(610) 253-2566
Owner
(610) 253-2566
LB
Linda B.
Easton, PA
Saturn Vue
Verified Customer
ReScore Review™
As I indicated before, it is a pleasant, well managed shop for a lady to take her car.
Brad called me and was a very caring, concerned owner. He now knows that I realize mistakes/wrong decisions are made at times, and it didn't mean that I wouldn't come back. He generously offered me a L & O at no cost.
Recommended
Original Review
It's a clean, well managed shop with courteous employees.
This year I'm sorry to say was disappointed. I came in for inspection and a L & O. I don't think fast and Chip made me think the brake fluid and filter were connected to passing inspection. I didn't hear him say that much over $100, plus he should have given me the option of coming back another day. Almost $200 and sitting there for 3 hrs. both were a hardship for me. And I'll still have to get the L & O before winter.
Recommended
Brad F., Owner from The Brake Shop & Auto Repair responded on 10/07/2014
I have left a message for Linda to call me back so we could discuss her concern and where the miscommunication may have taken place. I appreciate the positive comment and recommendation, but it is very important to me that we are both on the same communication line and that Linda is satisfied.
Brad FlemingOwner
(610) 253-2566
DB
Dominick B.
PA
Mazda 6
Verified Customer
ReScore Review™
Dominick said someone from the business went through and explained and showed him the deductions on his bill, he was satisfied.
Recommended
Original Review
Spoke with Dominick. He stated he was looking over the bill and didn't see any deductions from the AAA card and the coupons he gave. That is why he will not recommend the business to others.
Brad F., Owner from The Brake Shop & Auto Repair responded on 11/28/2012
I contacted Dominick Basile in regards to his concerns. Dominick has asked someone to call him back from Surecritic so he can retract the negative review. He did not realize that he did receive the discounts for the coupons he brought in. The confusion was that he was under the impression that he was entitled to an additional AAA discount; our policy is that you cannot combine other offers, which is stated on all coupons. We make it a practice to make sure the customer gets credit for the offer that will save them the most money towards their invoice.
OV
Oleg V.
Perkasie, PA
Volkswagen Touareg
Verified Customer
Oleg said they have fair pricing, they always stand behind their work, they get him in when he needs to, and they have not disappointed him so far.
Recommended
GE
Gini E.
Easton, PA
Hyundai Elantra GT
Verified Customer
Always Reliable
I can always rely on them to take my safety first and keep my car running efficiently, provide recommendations, and will always help in an emergency. Very respectful of both me and my auto needs.
Recommended
DM
Donna M.
Easton, PA
Jeep Compass
Verified Customer
Best work and customer service
These people are absolutely top-notch. I only had a short window to get my vehicle inspected and I called and within an hour and a half they told me to come in and they did it for me without a problem. I wouldn't go anywhere else. If there were 10 Stars I'd give them 10.
Recommended
JD
James D.
Easton, PA
BMW 4 Series
Verified Customer
Great Service
Great service, honesty, efficient and reliability from this establishment. I have been taking my autos to The Brake Shop for many years
Recommended
CR
Candace R.
Easton, PA
INFINITI Q50
Verified Customer
Candace said they were very informative, patient and respectful. It was very much appreciated.
Recommended
DF
David F.
Easton, PA
Honda CR-V
Verified Customer
Outstanding,Honest Service
I have had my car serviced at the break shop numerous times. Outstanding service at a fair price And most important honest service.
Recommended
HS
Heidi S.
Easton, PA
Audi A4
Verified Customer
excellent service
Fast, friendly and great service
Recommended
SB
Stephanie B.
Easton, PA
Audi A4
Verified Customer
Spoke with Doug. He said they were very good, very honest and very quick.
Recommended
DW
Debra W.
Easton, PA
Honda CR-V
Verified Customer
Debra said the business is always good.
Recommended
EV
Eric V.
Easton, PA
BMW X1
Verified Customer
Eric said they got his vehicle done in a timely fashion. Everything worked out well and they were reasonably priced.
Recommended
JQ
Janet Q.
Easton, PA
Chrysler Town & Country
Verified Customer
Great Service as always!
The Brake Shop team was easy to schedule with and did a very thorough inspection of my car for the annual inspection and in preparation for an upcoming vacation. They identified several issues and were able to correct them the same day. Pricing is very reasonable and fair. Jason is great to work with on maintenance of my car and always gives me great advice.
Recommended
PG
Peter & Berry G.
Easton, PA
Hyundai Sonata
Verified Customer
Friendly, fast, fair
Always pleasant to deal with the folks at the Brake Shop
Recommended
Displaying Review 1 - 15 of 1419 in total