Reviews
JF
Joseph F.
Pennsylvania
Toyota RAV4
Verified Customer
ReScore Review™
Joseph said everything was done to his satisfaction. He is completely satisfied with the work done at this business. They did the repairs and reimbursed him for the damages he did when backing into the pole. Everything has been resolved.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Joseph said he had to take his vehicle back to this business because they missed a tire pressure issue. When he left he backed into a post in their parking lot.
This review was collected via phone interview by Customer Research Inc.
Brad F., Owner from The Brake Shop & Auto Repair responded on 01/22/2017
I spoke with Joseph in regards to his concerns with his recent visit to The Brake Shop & Auto Repair. He explained how he was very satisfied with the level of service he initially received. However, a few days later his low tire indicator came on. When he stopped by to have it checked, he backed into a guard pole surrounding our air conditioning unit when I asked him to pull his vehicle to the front of our bay doors. I expressed my concern as it was unfortunate that he had to stop back and secondly, I should have pulled the car around for Joseph. I asked him to come by and allow myself to review his invoice for the body work needed for the incident. Joseph stopped by the shop and we offered to pay for some of the body shop invoice and give him a credit for future services. Joseph was pleased and accepted the offer. Joseph also stated that he would re-rate his service on the Sure-Critic website. We look forward to servicing Joseph's vehicle and greatly appreciate his understanding of the situation.
Jason Stem
Manager
Brad F., Owner from The Brake Shop & Auto Repair responded on 01/22/2017
Brad Fleming
Owner
(610) 253-2566
Owner
(610) 253-2566
LB
Linda B.
Easton, PA
Saturn Vue
Verified Customer
ReScore Review™
As I indicated before, it is a pleasant, well managed shop for a lady to take her car.
Brad called me and was a very caring, concerned owner. He now knows that I realize mistakes/wrong decisions are made at times, and it didn't mean that I wouldn't come back. He generously offered me a L & O at no cost.
Recommended
Original Review
It's a clean, well managed shop with courteous employees.
This year I'm sorry to say was disappointed. I came in for inspection and a L & O. I don't think fast and Chip made me think the brake fluid and filter were connected to passing inspection. I didn't hear him say that much over $100, plus he should have given me the option of coming back another day. Almost $200 and sitting there for 3 hrs. both were a hardship for me. And I'll still have to get the L & O before winter.
Recommended
Brad F., Owner from The Brake Shop & Auto Repair responded on 10/07/2014
I have left a message for Linda to call me back so we could discuss her concern and where the miscommunication may have taken place. I appreciate the positive comment and recommendation, but it is very important to me that we are both on the same communication line and that Linda is satisfied.
Brad FlemingOwner
(610) 253-2566
DB
Dominick B.
PA
Mazda 6
Verified Customer
ReScore Review™
Dominick said someone from the business went through and explained and showed him the deductions on his bill, he was satisfied.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Spoke with Dominick. He stated he was looking over the bill and didn't see any deductions from the AAA card and the coupons he gave. That is why he will not recommend the business to others.
This review was collected via phone interview by Customer Research Inc.
Brad F., Owner from The Brake Shop & Auto Repair responded on 11/28/2012
I contacted Dominick Basile in regards to his concerns. Dominick has asked someone to call him back from Surecritic so he can retract the negative review. He did not realize that he did receive the discounts for the coupons he brought in. The confusion was that he was under the impression that he was entitled to an additional AAA discount; our policy is that you cannot combine other offers, which is stated on all coupons. We make it a practice to make sure the customer gets credit for the offer that will save them the most money towards their invoice.
MB
Michael B.
Easton, PA
Volkswagen Golf
Verified Customer
Brake repair
Service and communication was great as Jason kept me apprised of vehicle status multiple times and diagnosed problem very quickly. Only "down side" was the sourcing of new brake calipers as twice calipers were defective which delayed completion of said work. Overall I would/will go back as the shop is a good one.
Recommended
RD
Richard D.
Easton, PA
Honda CR-V
Verified Customer
Richard said the business gave him advice on his tires which saved him from a bigger problem down the line. He appreciated the service and the advice.
Recommended
This review was collected via phone interview by Customer Research Inc.
MV
Miguel and Anna Maria V.
Easton, PA
Volkswagen Passat
Verified Customer
PA Safety & Emissions Inpection
Emissions and safety inspection completed on time and well done as promised. Recommended.
Recommended
Verified Customer
Easton, PA
Hyundai Sonata
Verified Customer
Top prioity
Treated my problem as a top priotiy
Recommended
JH
James H.
Easton, PA
Chevrolet Sonic
Verified Customer
James said they were excellent. They are kind and good people. They picked him up and brought him back home.
Recommended
This review was collected via phone interview by Customer Research Inc.
JR
Jason R.
Easton, PA
Toyota Prius
Verified Customer
Jason said the staff did a good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Easton, PA
Volkswagen Passat Sedan
Verified Customer
Great customer service
The correct part was ordered for my car the first time and the repair was done on time. The staff was very helpful and educating me on the service performed. Thank you again
Recommended
DJ
Donald J.
Easton, PA
Mercedes-Benz C-Class
Verified Customer
Reliable and value
I'm sure to get an accurate review of the repairs, time for completion and a reasonable cost of the work
Recommended
KJ
Keith J.
Easton, PA
Ram Pickup
Verified Customer
Keith said that the place was very nice, did a good job and he had no problems.
Recommended
This review was collected via phone interview by Customer Research Inc.
RD
Richard and JoAnn D.
Easton, PA
Toyota Yaris
Verified Customer
excellent service
excellent service
Recommended
MV
Megan V.
Easton, PA
INFINITI Q50
Verified Customer
Megan said they were accommodating and very nice.
Recommended
This review was collected via phone interview by Customer Research Inc.
KW
Kathy W.
Bangor, PA
Toyota Avalon
Verified Customer
Very personable and knowledgeable
The men at The Brake Shop make inspections and repairs painless.
Recommended
C
Gary C.
Easton, PA
BMW 3 Series
Verified Customer
Gary said they always do a fantastic job. They are always quick, professional and efficient.
Recommended
This review was collected via phone interview by Customer Research Inc.
MM
Melissa M.
Easton, PA
Honda CR-V
Verified Customer
Melissa said the business always treated her well.
Recommended
This review was collected via phone interview by Customer Research Inc.
BB
Bill B.
Easton, PA
Jeep Grand Cherokee
Verified Customer
Always professional and courteous service
I've used The Brake Shop and Auto Repair for many years. Equal or better service than dealers. Customer care is tops. Workmanship is great.
Recommended
AF
Allison F.
Plainsboro, NJ
Nissan Altima
Verified Customer
Allison said that the place was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
WB
William and Nancy B.
Easton, PA
GMC Terrain
Verified Customer
Great service
Always accommodating
Recommended