Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

1942 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 4.8333333/5Overall Rating 4.8333333/5Overall Rating 4.8333333/5Overall Rating 4.8333333/5rating 4.8333333
Original
Overall Rating 2.3333375/5Overall Rating 2.3333375/5rating 2.3333375rating 2.3333375rating 2.3333375
98% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


PR
Patricia R.
Hamburg, NY
2013 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Great customer service!
The Best of the Best!! I highly recommend.

KB
Kenneth B.
Buffalo, NY
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Great as usual
Services exceeded expectations as usual. Faster than promised. Pleasant experience.

Anonymous avatar
Verified Customer
Buffalo, NY
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
GREAT
A little mix up with appointment but as usual they did accommodate me !!!!😀
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/16/2018

THANK YOU MUCH, APPRECIATE THE RESPONSE!!
THE HYUNDAI SERVICE TEAM


AA
Amos A.
Depew, NY
2015 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
As usual
As usual is the case when I bring in my Elektra to Towns for service (& this 2015 version is my third!), I get excellent service in timely fashion.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/16/2018

WE ARE ALWAYS APPRECIATIVE OF OUR MANY, MANY RETURNING PATRONS!!! THANK YOU MUCH AMOS
MIKE LUCE
THE HYUNDAI SERVICE TEAM


TD
Thomas D.
Buffalo, NY
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Honest, Simple and Competitive pricing.
I still am taking my car to the dealer for service!!! I have found Towne to be a stress free service experience over the past 6.5 years. Luckily with such a mechanically trouble free car make of car I have not had unexpected repair bills so I find value in using the dealer for maintenance as they know the car best.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/16/2018

THANK YOU FOR THE VERY NICE COMMENTS. WE ARE HAPPY TO BE  OF SERVICE!!
THE HYUNDAI SERVICE TEAM


RC
Ralph C.
Orchard Park, NY
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Oil change
My recent visit for oil change and
Tire rotation was a good experience
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/15/2018

WE AIM TO MAKE SURE IT IS ALWAYS THIS WAY!!
THE HYUNDAI SERVICE TEAM


Anonymous avatar
Verified Customer
Orchard Park, NY
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Unexpected service
I was pleasantly surprised to find my car had been washed (free of cost) and I didn't ask for it. I came in for the yearly inspection and headlamp issues. Thanks so much!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/15/2018

ENTIRELY WELCOME, THANKS FOR THE RESPONSE!!
THE HYUNDAI SERVICE TEAM


FD
Frank D.
Hamburg, NY
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Treatment
Always treated well
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/15/2018

THANK YOU!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


BO
Barbara O.
Buffalo, NY
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Quick service
They are quick to check you in and quick to perform your service.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/14/2018

YOUR TIME IS VALUABLE// WE RESPECT THAT!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM
PS - ALWAYS NICE TO SEE YOU BOTH!!


SK
Sheila K.
Orchard Park, NY
2010 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Great
Repairs done in a timely manner! Enjoy the free car wash also:)
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/13/2018

THANK YOU FOR VISITING US SHEILA!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


DR
David R.
Dunkirk, NY
2013 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Service
Service at this place excels. Keep up the good work.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/13/2018

"WE WILL ENDEAVOR TO PERCEIVER" (STOLE THIS FROM CLINT EASTWOODS MOVIE)
THANKS DAVID, OUR PLEASURE
MIKE LUCE
THE HYUNDAI SERVICE TEAM


Anonymous avatar
Verified Customer
Buffalo, NY
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Service department treats me very well, they've know me for many years, they know what I expect and always take care of me and do a great job
I've been a loyal customer of Towne Hyundai for years. I'm always treated well and my car is always taken care of. I'm very particular when it comes to my car, they know that and take very good care of it.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/13/2018

ALWAYS A PLEASURE TO SEE YOU!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


DB
Derek B.
Angola, NY
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Excellent Service Great group of guys.
Service is always quick and thorough with every step explained before final signature. The guys are very professional and always go above and beyond.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/13/2018

APPRECIATE YOUR RESPONSE, THANKS MUCH!!
THE HYUNDAI SERVICE TEAM


EH
Eva H.
Buffalo, NY
2016 Hyundai Tucson
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/12/2018 Category: Service
okay
okay
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/13/2018

THANK YOU FOR TAKING THE TIME TO TALK WITH ME TODAY, LOOK FORWARD TO SEEING YOU IN THE NEAR FUTURE.
MIKE LUCE
THE HYUNDAI SERVICE TEAM


JR
Judy R.
East Aurora, NY
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Rattle in front end
Great service
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/11/2018

THANKS FOR YOUR RESPONSE, ALWAYS NICE TO HEAR!!
THE HYUNDAI SERVICE TEAM


Anonymous avatar
Verified Customer
South Wales, NY
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
Friendly, on schedule and handled in a timely manner.
The appt was on time, servicer was friendly, and having the car washed without asking was a nice surprise.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/11/2018

THANK YOU FOR YOUR SURVEY RESPONSE!!
THE HYUNDAI SERVICE TEAM


SF
Sandra F.
Buffalo, NY
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
fast service
close to home
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/10/2018

 GLAD WE WERE ABLE TO BE OF SERVICE, THANK YOU!!
SERVICE TEAM


JF
Jeanne F.
Buffalo, NY
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Inspection oil change
Polite clean and no hassle
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/10/2018

THANK YOU, THATS THE WAY WE LIKE IT TO!
THE HYUNDAI SERVICE TEAM


HS
Heidi S.
Hamburg, NY
2008 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Excellent
Awesome service. Short wait time. Will definitely go back.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/10/2018

THANK YOU, ALL WE COULD ASK FOR, TO EARN YOUR BUSINESS!!
THE HYUNDAI SERVICE TEAM


JH
James H.
Buffalo, NY
2015 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
As excellent as always
I've been going here for 11 years or so. No reason ever not to go back.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/10/2018

THANK YOU JIM, AND YOUR FAMILY, OUR PLEASURE!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM