Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

2141 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 4.6666647/5Overall Rating 4.6666647/5Overall Rating 4.6666647/5Overall Rating 4.6666647/5rating 4.6666647
Original
Overall Rating 2.333332/5Overall Rating 2.333332/5rating 2.333332rating 2.333332rating 2.333332
98% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


DA
Deborah A.
Angola, NY
2008 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Excellent Customer Service
The staff here are professional and courteous; service is finished in a timely manner.
However, they do not provide my preferred brand of synthetic oil, as did my previous Hyundai dealership in IL, so I will be going elsewhere for oil changes in the future.

JD
Joseph D.
Cheektowaga, NY
2008 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Great service and people
The staff are always courteous and provide top notch service and support.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/21/2018

THANKS FOR NOTICING, APPRECIATE THE SURVEY!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


DK
David K.
North Tonawanda, NY
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great service
Service was completed in a professional manner.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/21/2018

AS AWAYS - THANK YOU!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


PG
Peggy G.
Buffalo, NY
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Always pleased
I have to say Mike and his team always listens when I state my problem. Then they investigate and always have an answer. Thank you for another successful visit to Towne Hyundai’s service department.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/21/2018

MUCH WELCOME!!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


Verified Customer
Depew, NY
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great Service!
Very Friendly and Efficient!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/21/2018

THANK YOU MRS.______
OUR PLEASURE!!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


SP
Susan P.
S Cheek, NY
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great service as always
I've been a loyal customer of Orchard Park Hyundai for many years. I'm always greeted promptly and courteously. Will definitely buy my next car here.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/21/2018

THANK YOU, WE CERTAINLY HOPE YOU WILL CONSIDER US!!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


GM
George M.
S Cheek, NY
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
wow!
the service here is so great I'm not looking for another dealer
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/20/2018

THANK YOU, THANK YOU!!
APPRECIATE THE SURVEY!!
THE HYUNDAI SERVICE TEAM


LC
Linda C.
Lancaster, NY
2009 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
service
Again service was great. Service dept. workers are friendly . They go beyond to help customer's. As always, very happy with Towne HYUNDAI.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/19/2018

THANK YOU, TAKE CARE!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


Verified Customer
West Seneca, NY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Car inspection
Friendly staff and quick service.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/19/2018

APPRECIATE YOUR COMMENTS, GLAD WE CAN BE OF SERVICE!!
THE HYUNDAI SERVICE TEAM


Verified Customer
Buffalo, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Friendly staff
Attendant was courteous and knowledgeable
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/19/2018

THANK YOU FOR THE RESPONSE. THE FRUIT IDEA WE WILL LOOK INTO - POPCORN - NOT SO MUCH.
MIKE LUCE
THE HYUNDAI SERVICE TEAM


JA
Jennifer E A.
Buffalo, NY
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great job!
Very clean waiting room and nice people
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/19/2018

APPRECIATE THE COMMENTS, THANK YOU MUCH!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


GM
Gregory M.
East Concord, NY
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Repeat Customer
The people at the dealership, in all departments, have always been very helpful. This is my 2nd Hyundai purchased from Towne Hyundai and I recommend them to anyone who asks.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/19/2018

THERE IS NOTHING WE LIKE TO SEE MORE -REPEAT CUSTOMERS - HERE IN SERVICE.
THANK YOU!!!!!!
THE HYUNDAI SERVICE TEAM


WW
William W.
Buffalo, NY
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great People
People that work a Towne Hyundai Orchard Park are very courteous, professional and friendly.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/19/2018

THANK YOU BILL, OUR PLEASURE TO BE ABLE TO SERVE!! (BOTH YOU AND YOUR WIFE)
MIKE LUCE
THE HYUNDAI SERVICE TEAM


JO
James O.
Buffalo, NY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Recent Service
Always quick, prompt, professional friendly service Much appreciated
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/18/2018

THANK YOU VERY MUCH FOR USING OUR QUICKLANE, GREAT GROUP!!
THE HYUNDAI SERVICE TEAM


NP
Nancy P.
Hamburg, NY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Seamless Inspectuon Appointment
I had an appointment for my annual inspection. There were no issues and I was done in 30 mins.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/17/2018

APPRECIATE YOU CHOOSING US, THANK YOU
THE HYUNDAI SERVICE TEAM


LM
Larry M.
Lake View, NY
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
great customer service as usual
Customer service is awesome. I showed up on the wrong day for my appointment as error on my part. They squeezed me in anyway with very minimal delay. Really appreciate the courtesy and professionalism.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/17/2018

THANK YOU!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


DR
Donna R.
Boynton Beach, FL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Ms.
Excellent service!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/14/2018

THANK YOU, YOUR SURVEY IS APPRECIATED!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


Verified Customer
Buffalo, NY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Excellent Dealer
Towne is always excellent to work with. They have awesome customer service. I feel they are honest with me and that's the reason they have earned my business.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/13/2018

THANK YOU, WE WANT TO EARN IT EACH AND EVERY TIME!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


Verified Customer
Hamburg, NY
2011 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
good place to take your vehicle for service
good place to take your hyundai for service
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/13/2018

THANKS, WE APPRECIATE ARE GREAT CUSTOMERS!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


NL
Nancy L.
West Seneca, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Awesome
Great fast service
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/13/2018

APPRECIATE YOUR RESPONSE!!!
THANK YOU
THE HYUNDAI SERVICE TEAM