Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

2760 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 4.7222189/5Overall Rating 4.7222189/5Overall Rating 4.7222189/5Overall Rating 4.7222189/5rating 4.7222189
Original
Overall Rating 2.4444428/5Overall Rating 2.4444428/5rating 2.4444428rating 2.4444428rating 2.4444428
98% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


LO
Laura O.
West Seneca, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Tire fix and oil change
The check tire pressure light came on in the morning and when I started the car for my trip home, the light wad still on and there was a 10 lb difference. I went to the dealer and they were able to look at the tire. While I was at the dealer, they were able to change the oiland rotate tires. Saving me a return trip in 2 weeks. Best of all, the tire was fixed too.

CO
Chester O.
Buffalo, NY
2014 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Oil change and tire rotation
Excellent service as usual. Best service department.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/15/2019

THANK YOU FOR YOUR KIND RESPONCE AND YOUR 5 STAR RATING. WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


DG
Donna G.
Orchard Park, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Excellent
Always courteous, thorough & efficient.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/15/2019

THANK YOU FOR YOUR KIND RESPONCE AND THE 5 STAR RATING! WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE


PR
Patricia R.
Hamburg, NY
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Excellent Service
As always outstanding service
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/15/2019

THANK YOU FOR RESPONDING TO THE HYUNDAI SURVEY AND YOUR 5 STAR RATING. WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


AD
Alice D.
Lake View, NY
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Service and friendliness!
Service!+
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/14/2019

THANK YOU FOR YOUR 5 STAR RATING AND FOR RESPONDING TO THE HYUNDAI SURVEY. WE TRULY APPRECIATE YOUR BUSINESS!

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


Verified Customer
West Seneca, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Fast efficient friendly service!
My husband scheduled both our cars for inspection early in the morning. We were in and out , very reliable service. Friendly staff.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/14/2019

THANK YOU FOR RESPONDING TO HYUNDAI SURVEY AND YOUR 5 STAR RATING. WE TRULY APPRECIATE YOUR KIND WORDS AND YOUR BUSINESS!

SINCERELY, MIKE LUCE


PK
Patricia K.
Buffalo, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
friendly caring staff
They do great and prompt service
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/13/2019

THANK YOU FOR YOUR KIND WORDS AND YOUR 5 STAR RATING. WE TRULY APPRECIATE YOUR BUSINESS!

SINCERELY, MIKE LUCE


DG
Danielle G.
Getzville, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Great Service
Reliable, friendly service!!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/13/2019

THANK YOU FOR RESPONDING TO HYUNDAI SURVEY AND YOUR 5 STAR RATING. WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE


JM
Joann M.
S Cheek, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
review
The phone call to explain service. Treviewhe follow up text messages and the quick timing for the work.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/13/2019

THANK YOU FOR RESPONDING TO THE HYUNDAI SURVEY AND YOUR 5 STAR RATING. WE TRULY APPRECIATE YOUR BUSINESS!

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


JG
Jennifer G.
Springville, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Great customer service!
Appointment was easy to achieve around my busy schedule. All paperwork was completed before I even got there, all I had to do was sign and go! Work to my vehicle was done on time and without issue. This was a great experience!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/12/2019

We are very glad to hear that you were so pleased with your service experience here at Towne. thank you for your kind words and your five star rating.

Sincerely,
Mike Luce, Towne Hyundai Service


RM
Robin M.
West Seneca, NY
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Recall
I’m surprised I was never notified of this recall
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/12/2019

Thank you for participating in the Hyundai service survey. We really appreciate your business and look forward to servicing your vehicle again.

Sincerely, Mike Luce, Towne Hyundai Service


FA
Frank A.
Derby, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
5 Stats
Friendly staff, well organized, in and out quickly
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/11/2019

Thank you for your kind words about our service department here at Towne Hyundai. We really appreciate the five star review also!

Sincerely,
Mike Luce, Towne Hyundai Service Dept.


Verified Customer
Lake View, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
QUICK LUBE
Service is well done and organized. No nonsense work.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/10/2019

Thank you for participating in the Hyundai service survey.  We are very glad that you are pleased with the service at Quick Lane.
Sincerely,
Mike Luce, Towne Hyundai Service


JH
James H.
West Seneca, NY
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
A Pleasure as Always
Wonderful people to deal with as always. Jim and Mike are the best.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/10/2019

Thank you for your kind words . We are very glad that you are pleased with our service department. Thank you for the five star rating!!

Sincerely,
Mike Luce, Towne Hyundai Service


PH
Phillip H.
Elma, NY
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Nice people & good service
Have all my work done at Hyundai
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/07/2019

THANK YOU FOR RESPONDING TO THE HYUNDAI SURVEY AND YOUR 5 STAR RATING! WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE


JT
Judith T.
Depew, NY
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
ENJOY MY CAR LEASING AND SERVICING AT TOWNE
THIS IS MY THIRD TIME LEASING A CAR FROM TOWNE HYUNDAI AND NEVER HAD A PROBLEM WITH SALES, OR SERVICE DEPARTMENTS. ALWAYS CURTEOUS, PROFESSIONAL AND KNOWLEDGEABLE. SALES AND LEASING CONSULTANT, BILL KUHN HAS LEASED ME TWO TUCSONS. VERY NICE TO DEAL WITH BILL AND WILL ASK FOR HIM AGAIN IN THREE YEARS. JUDY T.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/10/2019

WE ARE VERY GRATEFUL, THANK YOU!!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


DT
David T.
Boston, NY
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Good to have people you can count on
Mike, Rob, and Jim and Towne Hyundai have gone the extra mile for me numerous times over the years to help with my service needs.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/07/2019

THANK YOU FOR RESPONDING TO HYUNDAI SURVEY WE APPRECIATE YOUR KIND REMARKS AND 5 STAR RATING.

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


Verified Customer
Elma, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Excellent Service Dept
The employees including Mike Luce do a great job providing exceptional service.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/10/2019

APPRECIATE THE VERY NICE RESPONSE!!
THANK YOU MUCH!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


JH
Joseph H.
Kenmore, NY
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Always great !
The service is always top notch and everyone is friendly and helpful. Wait time is never long either ! I will always bring my car here.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/10/2019

THANK YOU, PLEASURE TO SEE YOU AGAIN!!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


JF
Jeanne F.
Buffalo, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Fast reliable courteous
Easy and fast I trust their work
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/06/2019

THANK YOU FOR YOUR KIND WORDS AND YOUR 5 STAR RATING. WE TRULY APPRECIATE YOUR BUSINESS.

SINSERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM