Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

1956 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 4.8333333/5Overall Rating 4.8333333/5Overall Rating 4.8333333/5Overall Rating 4.8333333/5rating 4.8333333
Original
Overall Rating 2.3333375/5Overall Rating 2.3333375/5rating 2.3333375rating 2.3333375rating 2.3333375
98% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


Anonymous avatar
Verified Customer
Pittsfield, MA
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
2013 Hyundai Santa Fe——Engine Recall.
My 2013 Hyundai Santa Fe completely shut down with no warning as we were traveling on the highway. My car is well maintained with only 42,000 miles. We were 5 hours away from our home. The car was towed to Towne Hyundai and Mike Luce was our contact person. The engine needed to be replaced. Mr Luce was very helpful and pleasant to work with.

CM
Cathy M.
Lancaster, NY
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Nice Staff
The staff at this Hyundai dealership are always very nice. They try very hard to please the customer and make their visit to the dealership as pleasant as possible.

SP
Steve P.
Orchard Park, NY
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Great service.
They go above and beyond what is expected.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/22/2018

WE THANK YOU FOR THE NICE RESPONSE!!!
THE HYUNDAI SERVICE TEAM


SL
Shirley L.
Buffalo, NY
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Excellent
Friendly and professional employees
Very quick and satisfactory service
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/22/2018

APPRECIATE YOUR KIND REMARKS, THANK YOU MUCH!!
THE HYUNDAI SERVICE TEAM


DM
Dennis M.
Angola, NY
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
the best
Always the best of service and courtesy from Mike Luce and crew. Thanks!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/21/2018

THANK YOU DENNIS, ALWAYS A PLEASURE!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


RD
Roger D.
Buffalo, NY
2010 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
simply the best
Nothing beats Mike & the gang for the best & friendliest service anywhere.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/21/2018

THANK YOU ROGER, THEY ARE QUITE A CREW!!
THE HYUNDAI SERVICE TEAM, AND MIKE


RN
Richard N.
Buffalo, NY
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Nice people good work
Nice, knowledgeable staff! Good work, done in a timely manner!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/21/2018

APPRECIATE YOUR COMMENTS, THANK YOU!!
THE HYUNDAI SERVICE TEAM


KK
Kimberly K.
Elma, NY
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Just a nice experience
I wish every business I dealt with were as wonderful as these folks. Everyone you deal with is pleasant and courteous. Any service performed is always professionally explained.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/21/2018

THANK YOU, APPRECIATE YOUR COMMENTS!!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


Anonymous avatar
Verified Customer
Hamburg, NY
2011 Hyundai Sonata Hyb
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/20/2018 Category: Service
Nothing
Place sucks
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/21/2018

CUST PURCHASED THIS VEHICLE USED FROM DEALER DOWN STREET. HE PURCHASED A EXTENDED WARRANTY THROUGH THEM. HE EXPECTS THAT WE WILL GIVE HIM A LOANER AS SOON AS HE WALKS IN THE DOOR. HE CAN BE RUDE AND VULGAR. (AS NOTED BY HIS OWN EXTENDED WARRANTY CO - WHO HAVE ALSO HAD TO DEAL WITH HIM. HE CAME IN WITH A BROKEN SPRING - OK'ED BY HIS EXTENDED WARRANTY CO. THEY ALSO OK'ED UP TO 5 DAYS LOANER BECAUSE PART WAS BACK ORDERED. CUST OPTED TO WAIT ON THE LOANER TILL NEEDED. PART SHOWED UP MONDAY AND WAS DONE MONDAY. CUST CALLED - WANTED TO GET THE LOANER ANYWAY TO "GET WHAT HE DESERVES". I ADVISED CUST HIS VEHICLE WAS DONE AND COULD NOT PUT HIM IN A LOANER. HE PICKED UP HIS VEHICLE AND THIS IS WHAT HE DOES -. HE'S NOT A NICE PERSON - PLEASE REMOVE THIS
MIKE LUCE


Anonymous avatar
Verified Customer
Hamburg, NY
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Reliable/Excellent Service!
As always, the service at Towne Hyundai is consistently great and employees are friendly and helpful. Love the free car wash!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/20/2018

ALWAYS A PLEASURE, THANK YOU!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


RK
Ryan K.
Buffalo, NY
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
They are awesome
And they always have been
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/19/2018

THANK YOU, THANK YOU!!
THE HYUNDAI SERVICE TEAM


Anonymous avatar
Verified Customer
Colden, NY
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
oil change
ouystanding as usual
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/19/2018

WE ARE VERY APPRECIATIVE, THANK YOU MUCH!!
THE HYUNDAI SERVICE TEAM


GK
Glenn K.
Lancaster, NY
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Love is...........
Excellent service.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/18/2018

WE THANK YOU!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


MC
Mary C.
Hamburg, NY
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
courteous employees.
fast informative service....nice waiting area but air conditioner was too cool in dealership.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/18/2018

THANK YOU FOR THE FEEDBACK, THE A/C - ESPECIALLY IN THE A/M; WHEN IT HAS BEEN RUNNING OVERNITE AND DOORS ARE NOT OPENING - CAN BE VERY COLD. IF YOU ARE EVER UNCOMFORTABLE IN OUR LOUNGE, STOP UP AND SEE AN ADVISOR - WE HAVE THE ABILITY TO CHANGE THE SETTING.
ARE WINTER WAS LONG ENOUGH, LAST THING WE WANT TO DO IS FREEZE OUT OUR CUSTOMERS..
MIKE LUCE
THE HYUNDAI SERVICE TEAM


PR
Patricia R.
Hamburg, NY
2013 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Great customer service!
The Best of the Best!! I highly recommend.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/18/2018

THANK YOU MUCH, PLEASURE IS OURS!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


KB
Kenneth B.
Buffalo, NY
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Great as usual
Services exceeded expectations as usual. Faster than promised. Pleasant experience.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/18/2018

THANK YOU, APPRECIATE YOUR COMMENTS!!
THE HYUNDAI SERVICE TEAM


Anonymous avatar
Verified Customer
Buffalo, NY
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
GREAT
A little mix up with appointment but as usual they did accommodate me !!!!😀
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/16/2018

THANK YOU MUCH, APPRECIATE THE RESPONSE!!
THE HYUNDAI SERVICE TEAM


AA
Amos A.
Depew, NY
2015 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
As usual
As usual is the case when I bring in my Elektra to Towns for service (& this 2015 version is my third!), I get excellent service in timely fashion.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/16/2018

WE ARE ALWAYS APPRECIATIVE OF OUR MANY, MANY RETURNING PATRONS!!! THANK YOU MUCH AMOS
MIKE LUCE
THE HYUNDAI SERVICE TEAM


TD
Thomas D.
Buffalo, NY
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Honest, Simple and Competitive pricing.
I still am taking my car to the dealer for service!!! I have found Towne to be a stress free service experience over the past 6.5 years. Luckily with such a mechanically trouble free car make of car I have not had unexpected repair bills so I find value in using the dealer for maintenance as they know the car best.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/16/2018

THANK YOU FOR THE VERY NICE COMMENTS. WE ARE HAPPY TO BE  OF SERVICE!!
THE HYUNDAI SERVICE TEAM


RC
Ralph C.
Orchard Park, NY
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Oil change
My recent visit for oil change and
Tire rotation was a good experience
MICHAEL K L. from Towne Hyundai Orchard Park responded on 06/15/2018

WE AIM TO MAKE SURE IT IS ALWAYS THIS WAY!!
THE HYUNDAI SERVICE TEAM