Towne Hyundai Orchard Park


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

1822 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 4.8333333/5Overall Rating 4.8333333/5Overall Rating 4.8333333/5Overall Rating 4.8333333/5rating 4.8333333
Original
Overall Rating 2.3333375/5Overall Rating 2.3333375/5rating 2.3333375rating 2.3333375rating 2.3333375
98% Would Recommend
100% Business Response
Latest Review about 21 hours ago
Verified Customer on 04/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Did as expected"
Did as expected
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/21/2018 04:45 PM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/22/2018

THANK YOU!!
THE HYUNDAI SERVICE TEAM

William B. on 04/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt and courteous service. Warranty support."
Prompt and courteous service. Warranty support.
Vehicle: 2011 Hyundai Azera
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/21/2018 07:31 AM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/22/2018

THANK YOU, WE APPRECIATE YOU TAKING THE TIME TO RESPOND TO THE SURVEY!!
THE HYUNDAI SERVICE TEAM

Elizabeth K. on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great service"
We are always taken on time for our appointment. Service staff is professional and friendly.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/20/2018 10:14 AM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/20/2018

OUR PLEASURE TO BE OF SERVICE, THANK YOU!!
THE HYUNDAI SERVICE TEAM

Verified Customer on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A -1 Service"
Service department has always been available when I need schedule appointments. Excellent crew!
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/19/2018 06:25 PM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/20/2018

THANK YOU, THEY CERTAINLY ARE!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM

Joseph B. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change, brakes"
great service
willing to give you a loaner car
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/18/2018 05:10 AM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/18/2018

THANK YOU FOR THE RESPONSE, ALL SURVEYS HAVE A IMPACT
THANKS AGAIN!!
THE HYUNDAI SERVICE TEAM

Sheila K. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone is always friendly "
Everyone is always helpful & friendly. Actually printed me a coupon for my brakes which will need to be done soon.
Vehicle: 2010 Hyundai Tucson
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/18/2018 03:51 AM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/18/2018

THANK YOU FOR YOUR VERY NICE COMMENTS SHEILA; VERY MUCH APPRECIATED, AND ALWAYS A PLEASURE!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM

Peggy B. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They ALWAYS go above and beyond to take care of my car and me."
The best place to take your car.
Vehicle: 2007 Hyundai Tucson
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 01:37 PM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/18/2018

AS ALWAYS, OUR PLEASURE!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM

Verified Customer on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warranty Service"
Had my car in for an issue that I was experiencing with the wheels on the vehicle. The service manager Mike was great to deal with and made sure that the issue I was experiencing was taken care of. The new wheels were ordered quickly and were installed once they came in. Had great service from start to finish.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/16/2018 10:39 AM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/16/2018

THANK YOU!!, YOU SEE ME, BUT SO MANY BEHIND THE SCENE PEOPLE MAKING IT HAPPEN, THANKS FOR YOUR RESPONSE, WE DO APPRECIATE IT!!
THE HYUNDAI SERVICE TEAM

Mark H. on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Towne treat you like Family ."
Towne dose the repair right and no coming back to fix angina.
Vehicle: 2010 Hyundai Accent
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/15/2018 06:31 PM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/16/2018

THANK YOU MARK!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM

Verified Customer on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied customer "
Great service.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/15/2018 06:05 AM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/15/2018

THANK YOU, VERY MUCH!!
THE HYUNDAI SERVICE TEAM

Verified Customer on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Why I Like Towne Hyundai"
Employees are knowledgeable and friendly. They work hard to make sure I get a convenient appointment without having to wait until the next week. They also make sure I'm up to date on my regular service items. That way I'm sure I keep my warranty in place.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 04/06/2018
Service Type: Repair
Review Created: 04/14/2018 09:36 PM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/15/2018

WE ARE GRACIOUSLY HUMBLED, THANK YOU!!
THE HYUNDAI SERVICE TEAM

Donna G. on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt, courteous and efficient service ALWAYS"
I bought my car there 13 years ago and have always taken it back there for service. Everyone makes it a pleasant experience and this time they even washed my car which was wonderful!! Thanks to everybody!!!!!!!!!!!!!!
Vehicle: 2005 Hyundai Elantra
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/14/2018 09:11 AM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/14/2018

GLAD WE HAVE BEEN AND WILL CONTINUE TO BE
"AT YOUR SERVICE"
THE HYUNDAI SERVICE TEAM

Maureen S. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent communication "
I lost power in My car while driving 65 mph. I was worried because I had never had any problems with my car. The service manager kept me updated on the process of getting parts for my car. I was provided a rental car for the time that I was without a car. I am waiting to hear if I will be reimbursed for being without my car. The service manager is a true asset to Towns Hyundai.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 04/06/2018
Service Type: Repair
Review Created: 04/13/2018 07:06 PM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/14/2018

WE THANK YOU, ITS ALWAYS A TEAM EFFORT!
THE HYUNDAI SERVICE TEAM

Thomas K. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Service always does a great job for me!!!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/13/2018 02:00 PM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/14/2018

YOUR COMMENTS ARE VERY MUCH APPRECIATED, 
THANK YOU!!
THE HYUNDAI SERVICE TEAM

Allen H. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Great service! Great Sales People!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/13/2018 12:36 PM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/13/2018

WE THANK YOU!!
THE HYUNDAI SERVICE (AND SALES) TEAM

Jacquelyn M. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Always happy wth the fast and courteous service I receive.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 04/05/2018
Service Type: Maintenance
Review Created: 04/13/2018 09:51 AM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/13/2018

WE APPRECIATE YOU TAKING THE TIME FOR THE SURVEY, AND YOUR VERY NICE COMMENTS!!
THANK YOU
THE HYUNDAI SERVICE TEAM

Theresa P. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place"
The staff is great. Service is always done to my expectations.
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/12/2018 05:17 PM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/13/2018

APPRECIATE YOUR RESPONSE - THANK YOU!!
THE HYUNDAI SERVICE TEAM

Anthony F. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent service
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 04/10/2018
Service Type: Repair
Review Created: 04/12/2018 01:33 PM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/13/2018

THANK YOU MUCH APPRECIATED!!
THE HYUNDAI SERVICE TEAM

Verified Customer on 04/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the men behind the counter"
you have a friend at towne
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/05/2018
Service Type: Maintenance
Review Created: 04/11/2018 04:27 AM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/11/2018

HEY, THATS OUR LINE!!!.. WE ARE HAPPY, NO-THRILLED!!
 TO SHARE IT
THANK YOU VERY MUCH
MIKE LUCE
THE HYUNDAI SERVICE TEAMS

Deborah B. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"warranty work"
Towne provided great service on warranty work.Making the appointment was easy, drop off of my vehicle a breeze. Quality work and services were provided and my vehicle was completed ahead of the projected completion date. What more could ask for!. The staff are friendly and answered all my questions. I love my Towne!
Vehicle: 2012 Hyundai Veracruz
Category: Service
Service Date: 04/06/2018
Service Type: Repair
Review Created: 04/10/2018 03:27 PM
MICHAEL K L. at Towne Hyundai Orchard Park responded on 04/11/2018

THANK YOU!!!!!
THE HYUNDAI SERVICE TEAM

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