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Towne Hyundai Orchard Park

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3,973 Reviews)
88
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
56
Total ReScores
4.8
ReScore Average
88
Net Promoter Score ®

Business Details

About

Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service. Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service.

Categories
Hyundai Dealer, Used Car Dealer, Auto Maintenance
Contact
(716) 662-7400
No Business Hours Provided

Business Hours

* Eastern Time (US & Canada)
3525 Southwestern Boulevard Orchard Park, NY 14127

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
75
Net Promoter Score ®

Business Details

Categories
Contact
(716) 662-7400
No Business Hours Provided

Business Hours

* No Time Zone provided
3525 Southwestern Blvd. Orchard Park, NY 14127

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
5.0
ReScore Average
92
Net Promoter Score ®

Business Details

Categories
Contact
(716) 662-7400
No Business Hours Provided

Business Hours

* No Time Zone provided
3525 Southwestern Blvd. Orchard Park, NY 14127
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3,973 Reviews)

Verified Customer
Alden, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Town Hyundai offers great servce!
The service staff is very detail oriented and excellent on communication. The work is done right the first time and in a timely manner. I have nothing but respect for the Town Hyundai folks.

On another note, I find it incredibly frustrating that it takes so long to get certain parts. The Town Hyundai Service folks spend ridiculous amounts of time chasing parts that should be if not in stock, at least readily available locally or at least domestically. Oh, and then there is the Knock Sensor Recall, that turned into a 3 part fiasco of a service call because corporate didn't want to spend more money than necessary. Better to inconvenience the customer with 3 separate service calls and let them think the dealership is jerking them around. Maybe someone should do a survey on the corporation. They're the ones making life difficult for the dealerships, and I don't think they really care about the customer nearly as much as using these surveys as a way to come down on the dealerships. Shame on Corporate.
Recommended
MICHAEL K L. from Towne Hyundai Orchard Park responded on 11/22/2019 01:00 PM

WE APPRECIATE YOUR RESPONSE . WE WILL CONTINUE TO WORK FOR YOU AS ALWAYS!
SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM

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