We are surprised to hear you are unhappy with our service. When we fixed your vehicle back in April it was towed in because it was overheating. As a reminder our all of our services and repairs are 100% guaranteed.
My apologies again for the misunderstanding regarding the delivery of your vehicle to Black Rock. Something I was willing to do for you as a courtesy; when time permitted. I am very sorry that was misinterpreted as immediate delivery upon completion.
Furthermore, I have been working on your vehicles personally for over 15 years, my father even more; to which you always sang our high praises. I understand we all have bad days. My father was aware of the situation yesterday and I will make sure to share this with him as well.
Our sincerest apologies for any inconvenience. Please give us a call today so we can get you in and straightened out ASAP. All of our work is 100% guaranteed.